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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Request letter typed but worried


alijolly
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Have you started your own thread yet :)

 

Got three going actually, still not sure whether or not you should use the one or open new ones with different queries/banks!

So stuck with three different ones as sometimes you pick up on a thread and see a mod etc telling someone to open their own thread - hence the three.

As you will see under my signature - worked out how to do that am now looking for a :cool: avator there are some brilliant ones on this site my favourite being -

HSBCRUSHER - the big pink dog, which I believe belongs to a guy who is clearly in touch with his feminine side - I just love it!!

I digress, as I was saying I have submitted DPA letters to halifax and prelim letter to HSBC so am on the ladder so to speak. How are you doing?

;) Boobaby

Please hit the scales if you think I've helped!

Please note that advice given is purely my opinion and should be treated as such.

FAQ’s

http://www.consumeractiongroup.c o.uk/forum/faqs-please-read-these/

HSBC Claim - August 2006 £2,700 paid November 2006

Halifax Claim - August 2006 £4,100 paid December 2006

GE Capital - August 2006 - settled

Log Book Loans - August 2007 - sorted

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I think this is known as 'hijacking' ;)

Talking about hijacking how is alijolly doing?:lol:

;) Boobaby

Please hit the scales if you think I've helped!

Please note that advice given is purely my opinion and should be treated as such.

FAQ’s

http://www.consumeractiongroup.c o.uk/forum/faqs-please-read-these/

HSBC Claim - August 2006 £2,700 paid November 2006

Halifax Claim - August 2006 £4,100 paid December 2006

GE Capital - August 2006 - settled

Log Book Loans - August 2007 - sorted

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Guest Mumofthreeboys
No response to first voicemail message left so I called again and got a woman who told me to e-mail my proposal for settlement as Keith Jeremiah was a very busy man who was in and out of meetings. I have emailed him Without Prejudice using excerpts from other similar letters and emails on the forum, thank you everyone :-) , I have offered a small concession regarding the interest for a speedy resolution, as I go on holiday next week and it would be good to have this settled before then. If I don't hear anything before I go I'll send off the AQ and await a court date.

 

Hi, have you heard anything yet???

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I still haven't heard anything, I sent another copy of my e-mail this morning reiterating that I was going away and asking for a reply either way. My holiday plans have actually changed slightly now due to the current flight situation so I have a bit more leeway before I need to send in my allocation questionnaire but not much.

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Guest Mumofthreeboys
I can't decide whether to try phoning again or whether that is beginning to look like harrassment:sad:

 

Yeah, I know what you mean, it makes us sound desperate (which we are) :)

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I'm back home for a couple of days before going away again, and my AQ has to be filed on Wednesday so this morning I tried again to phone Keith Jeremiah, surprise surprise he was in a meeting but the girl who took the message was a little more accomodating. I hope i get a response either way today or tomorrow but I'm not holding out much hope. I must just keep telling myself patience is a virtue:D

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I'm back home for a couple of days before going away again, and my AQ has to be filed on Wednesday so this morning I tried again to phone Keith Jeremiah, surprise surprise he was in a meeting but the girl who took the message was a little more accomodating. I hope i get a response either way today or tomorrow but I'm not holding out much hope. I must just keep telling myself patience is a virtue:D

 

I cant understand why you are letting them keep you waiting. Have you sent off your allocation questionnaire, if not why not?. They use these tactics to hold fire on settling and your playing right into their hands

 

Your the Claimant, your sueing them, you decide the time lines as long as you can show the court you have given them enough time to respond, which by now you most certainly have.

 

Send the allocation questionnaire off, get your court date and wait for them to suddently make payment of your claim with interest and costs, usually a couple of days before the hearing date and a request that you inform the court that you are withdrawing proceedings as payment has been made in full.

 

Your being far to soft with them. Go for it :D

You cant scare me Mr Bank manager i have children:shock:

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I would have had to wait until now anyway because I needed payday before I can pay the court fee. If I could have a settlement before I needed to pay out any money that would have been great but it's not looking likely so I'll drop in the AQ to court tomorrow with the fee, just means I'm going to go away with £100 less rather than £3000 more but thats life I guess!

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Popped down to the court today and hand delivered the AQ and fee. Still no word from Keith Jeremiah so I am now going to sit back adn wait for settlement in full inc insurance and costs, I had offered to negotiate on the insurance in my proposal but that was dependant on settling before I entered the AQ.

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  • 1 month later...

Right I've got a court date at last of 16 January (ah just noticed the court papers say 2006 but I guess they mean 2007).

 

I think mine seems a little different to others and would be interested for any comments.

 

It is ordered that:

1. This claim is allocated to Small Claims Track.

2. The claimant shall by 4pm on 2 November 2006 file and serve:

a) a schedule setting out each charge repayment of which is sought, showing the date, amount and alleged reason (if any) for that charge being made;

b)Copies of any statement or other document relied upon as showing that each and every such charge has been made;

c) A statement of his evidence, if such is to be relied upon as tending to show that the alleged charges have been made, or that they are irrecoverable as penalties

So far straightforward another copy of my schedule of charges plus all original statements is sitting here waiting and I guess "the bundle" will satisfy C but I'm not sure comments anyone please?.

The defendant shall by 4pm on 30 November 2006 file and serve a response to the claimants schedule, stating in respect of each item claimed

a)Pursuant to what contractual provision such charge was made. producing a copy of the contractual document relied upon;

b) Whether such charge is accepted to be a penalty, and if not why not;

The next bit I found interesting:

c) If such charge is alleged to be a pre-estimate of the Defendants loss incurred by the Claimant's (whether or not such action is to be treated as a breach of contract between teh parties), all facts adn matters to be relied upon as showing that such is a proper estimate of such loss, and all evidence to be adduced at trial as to what the true cost of dealing with the matter was.

If the Defendant fails to comply with this order, the Defence will be struck out without further order.

4. Decided cases and other legal materials should not be filed, but brought to the hearing with additional copies for the Court and the opposing party.

5. This order has been made by the court of its initiative, without hearing the parties or giving them an opportunity to make representations. Any party affected by this order may apply to have it set aside, varied or stayed. Such an application must be made not more than 7 days after the date on which the order was served on the party making the application.

 

My understanding of this is that I have to send my schedule of charges and statements to the court and then the bank has to show that each was a proper estimate of the cost and what the true cost was. As I can't see them doing that ;) I'm guessing my case could be struck out. Am I reading it correctly?

 

Any comments? Is this the courts requiring disclosure like I asked for (using your helpful paragraph)

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Firstly, I best say that I am by no means any sort of expert and am just offering my take on this. My interpretation is that what the judge is saying is very encouraging. It appears to me he is agreeing with your case but would like you to put to strict proof each and every charge to satisfy Barclays usual first part of their defence. Whereas the bank have either got to back up their case by disclosing their true costs for each charge (i.e. 50p or £1 or whatever the true figure is), or otherwise face having their defence struck out and you win.

 

I'm sure someone else will be able to offer a more expert interpretation, but to me it all sounds very encouraging for your case and I would expect a settlement before too long.

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That, my friend, is disclosure indeed :-D

 

Well done, B's will run away as fast as their little legs can carry them so as not to reveal that information.

 

Lovely. :-D

I would second that. My guess is that this is a judge who is fed up with banks forcing legal action which they have no intention of defending, and clogging up the court system in the process. This judge has sent a very stark warning to the bank not to turn up with anyting less than a full and comprehensive defence. It'll be fascinating to see Barclays response.

Robertxc v. Abbey - £3300 Settled in full

Robertxc v. Clydesdale - £750 Settled in full

Nationwide v. Robertxc - £2000 overdraft wiped out, Default removed by order of the sheriff

Robertxc v. Style Card - Default removed by order of the sheriff

Robertxc v. Abbey (1) - Data Protection Act action. £750 compensation

Robertxc v. Abbey (2) - Data Protection Act action. £2000 compensation, default removed

 

The opinions on this post are those of Robertxc and not necessarily the opinions of the group and do not constitute sound legal advice. You are advised to seek professional legal advice.

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What a pity we have to wait 3 months to find out tho .......:rolleyes:

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Yes I certainly do.....;)

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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I thought I was correct in my reading of it but thought maybe I was being too optimistic:D . I'm hoping not to wait 3 months because they'll have to provide the evidence by 30th November so I'm hoping to have either a very good Christmas or worst case some nice January sales spending!

 

Thanks to everyone I'll keep you posted.

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  • 2 weeks later...

I've come across a potential small problem and wondered if anyone could help. Sorry if this sounds confused and I know it is my own fault but...

 

I didn't have to request statements because I only claimed for statements I already had. I am now sending them off and I have a problem regarding two of the charges. I took the last years worth of statements from my online bank and I am now somehow missing the actual statement from October 2005. The beginning of October when these charges fall is no longer online. This means I am missing proof of 2 out of 97 separate charges.

A copy statement will cost me £5 which I am loath to pay out, but if I don't include them will they strike out the whole claim or just not payout on those two charges?

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Guest Mumofthreeboys

They just won't pay out for those charges. Up to you if you want to go for them or not, but don't worry about it, MOTB xxxx

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I would cough up the £5 - the charges are worth more than that and then you have 100% costs incurred to claim, also makes you look much more organised and prepared (which you obviously are anyway)

 

its upto you but for the sake of £5 I wouldnt let them get away with any of them as a matter of principle

_________________________

Woolwich

S.A.R sent to Woolwich 12/09/06

list of charges received 05/10/06 total £979.79

prelim sent 06/10/2006 for £979.79

LBA sent 20/10/06

3/11/06 offer recieved £485 - LBA deadline also

_________________________________

 

Capital One

S.A.R sent 05/10/06

didnt send £10 so resending on payday

_________________________________

 

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yeah as g1bbo said for a £5 outlay how much will you gain way it up i know what i would do pay the £5 AND ITS OVER AND DONE WITH BUT ITS UP TO YOU WE CAN ONLY GIVE YOU OUR OPINIONS !

if my advice has been of any help to you then please click the scales ! Thank you :D

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