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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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jenpenny v Halifax ***SETTLED IN FULL***


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  • 2 weeks later...

well, had sent lba, and got a letter today saying the usual nonsense, sorry we haven't addressed your claims, will get back to you no later than the 20th march etc.....not an offer in sight! i wonder iof its worth calling them in a day or two, saying please can we aort this out before court....a bit surprised i didnt even get a little teeny offer though....

Jen

statement request - 8th jan

statements received- 13th jan

prelim sent - 22nd jan

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  • 2 weeks later...

just an update - got letter today offering 1700...obv going to decline but think i will call tomorrow to try and get it all, before filing MCOL. who thinks they will give in?? :-)

statement request - 8th jan

statements received- 13th jan

prelim sent - 22nd jan

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Its always worth a try.

 

But at least you got your offer...! :D

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Any opinions are without prejudice & without liability. All I know has come from this site. If you are unsure, please seek professional advice. .

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They didnt give in when they phoned me..:(

But there are a lot of people getting their money back this way.

 

Im looking forward to hearing how you get on , because if you get it then im going to phone back!!!:p

 

Good luck:)

HOW TO...DUMMIES GUIDE TO CAG...Read here

STEP BY STEP GUIDE...Read here

F&Q's... Read here

EVERYTHING YOU NEED THE A~Z GUIDE...Read here

 

Go to our Cag Toolbar Download page here

 

Please don't forget this site is run on DONATIONS If this site has helped in any way, then please give a little back. ;-)

Any opinions are without prejudice & without liability. All I know has come from this site. If you are unsure, please seek professional advice. .

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I WON!!!!!!! phoned a lady yesterday that was on my letter. said i wanted ALL my charges. she said no, and maybe i shouldnt bank with them!!! i said maybe she was right!! we went round and round in circles. she said, it costs us money to return debits. so isaid, if she divulged how much the actual cost was, i was more than happy to accept the difference! of course she declined! so anyway - was feeling a bit shaky, she offered me 2300, and i still stuck to my guns, til eventually, she stuck me on hold and then camwe back and offered full whack! money in account today. over the moon. spent it already on debts lol! thanks everyone for help/ will make donation. good luck to you all!!!!

  • Haha 1

statement request - 8th jan

statements received- 13th jan

prelim sent - 22nd jan

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Well done you, should be proud of yourself, by not accepting earlier, you have made it just a little bit easier for everyone else further down the chain. Go and buy yourself a good bottle of wine, kick your shoes off and ... relllaaaaxxx. :grin:

 

As for me, they sent statements bang on 40 day deadline so goes to show that it's no easier or quicker for a lawyer to do it than joe public. Having said that,they completely missed the fact that I asked for details of 2 accounts, failed to comply with second request and are now about to receive request for name of data protection officer in order for me to file criminal charges and force the matter in front of the Judge!

 

Once again, well done to you, to everyone else reading this, this proves why you stick to your guns!!

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CONGRATULATIONS

 

Don't foget our SURVEY too

..

.

 

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice, you must always consult a registered and insured lawyer.

 

 

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congratulaions jen . I won mine with BOS yesterday as well ... been dancing since yesterday but still waiting on monies being paid into account!!!! Tsb here I come!

Please contact a member of the site team if you are offered help off the forum for a a paid or no win no fee service.

 

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Massive Congrats,

 

I need to call my lady monday morning before issuing MCOL claim.. will stick to my guns and tell them I want the full amount back.. cross fingers it will be dealt with!

 

Brilliant news Jenpenny.. FABULOUS!! :D

 

AtMoSpHeRiC X

26/01/2007 = Requested 6 Years Bank Statements.

02/02/2007 = Received statements, charges £1,684.

02/02/2007 = Sent Prelim Letter recorded delivery!

:D

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Congratulations Jenpenny --- Well Done!!!! :D :d :D

jaxads

 

Halifax - £2281, successfully refunded all charges after LBA letter & telephone call.

Have been offered the difference between the £20 and £12 charges from Capital One -- am sending LBA for remainder.

GE Money - Received settlement of £441, being total charges requested. No interest though.

CCA'd Bank of Scotland / Blair Oliver Scott to produce CCA Agreements on two Credit Cards - well in default, although still chasing payment!!!

EOS Solutions "ceased action on account" on behalf of a friend.

 

All in all, quite busy at the moment and enjoying every minute of it
:eek:

 

 

 

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Congrats JenPenny :)

 

I'm still waiting on the Halibags .... filed at my local county court on 29th Jan, they have until the 22nd March to enter a defence and the hearing is a week later on the 29th :rolleyes:

 

Hoping they'll settle, everyone keeps telling me that they will, but as each day towards the hearing gets closer, I must admit to feeling terrified ;)

 

But hey I'll get there, hopefully sooner rather than later ;)

 

Fantastic, well done

X

Tippety toeing where angels fear to tread .... :o

 

Hey and I thought of that all by my lonesome :cool:

 

1st Data Protection Act letter Halifax - 30th Sept 2006

 

Non compliance letter sent 23rd November 2006 :mad:

 

Preliminary request for repayment sent 11th Dec 06

 

Reply from the Halifax stating that they're investigating my concerns!!!.... Rec 15th Dec 06

 

LBA sent 30th December 2006 :mad:

 

Offer from Halifax of £814.00 - 5th January 2007

 

Rejection of Settlement Offer - 6th January 2007 ;)

 

Papers filed at Court - 29th January 2007

 

:) Settled in Full, 16th March, 2007

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