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    • further polished WS using above suggestions and also included couple of more modifications highlighted in orange are those ok to include?   Background   1.1  The Defendant received the Parking Charge Notice (PCN) on the 06th of January 2020 following the vehicle being parked at Arla Old Dairy, South Ruislip on the 05th of December 2019.   Unfair PCN   2.1  On 19th December 2023 the Defendant sent the Claimant's solicitors a CPR request.  As shown in Exhibit 1 (pages 7-13) sent by the solicitors the signage displayed in their evidence clearly shows a £60.00 parking charge notice (which will be reduced to £30 if paid within 14 days of issue).  2.2  Yet the PCN sent by the Claimant is for a £100.00 parking charge notice (reduced to £60 if paid within 30 days of issue).   2.3        The Claimant relies on signage to create a contract.  It is unlawful for the Claimant to write that the charge is £60 on their signs and then send demands for £100.    2.4        The unlawful £100 charge is also the basis for the Claimant's Particulars of Claim.  No Locus Standi  3.1  I do not believe a contract with the landowner, that is provided following the defendant’s CPR request, gives MET Parking Services a right to bring claims in their own name. Definition of “Relevant contract” from the Protection of Freedoms Act 2012, Schedule 4,  2 [1] means a contract Including a contract arising only when the vehicle was parked on the relevant land between the driver and a person who is-   (a) the owner or occupier of the land; or   (b) Authorised, under or by virtue of arrangements made by the owner or occupier of the land, to enter into a contract with the driver requiring the payment of parking charges in respect of the parking of the vehicle on the land. According to https://www.legislation.gov.uk/ukpga/2006/46/section/44   For a contract to be valid, it requires a director from each company to sign and then two independent witnesses must confirm those signatures.   3.2  The Defendant requested to see such a contract in the CPR request.  The fact that no contract has been produced with the witness signatures present means the contract has not been validly executed. Therefore, there can be no contract established between MET Parking Services and the motorist. Even if “Parking in Electric Bay” could form a contract (which it cannot), it is immaterial. There is no valid contract.  Illegal Conduct – No Contract Formed   4.1 At the time of writing, the Claimant has failed to provide the following, in response to the CPR request from myself.   4.2        The legal contract between the Claimant and the landowner (which in this case is Standard Life Investments UK) to provide evidence that there is an agreement in place with landowner with the necessary authority to issue parking charge notices and to pursue payment by means of litigation.   4.3 Proof of planning permission granted for signage etc under the Town and country Planning Act 1990. Lack of planning permission is a criminal offence under this Act and no contract can be formed where criminality is involved.   4.4        I also do not believe the claimant possesses these documents.   No Keeper Liability   5.1        The defendant was not the driver at the time and date mentioned in the PCN and the claimant has not established keeper liability under schedule 4 of the PoFA 2012. In this matter, the defendant puts it to the claimant to produce strict proof as to who was driving at the time.   5.2 The claimant in their Notice To Keeper also failed to comply with PoFA 2012 Schedule 4 section 9[2][f] while mentioning “the right to recover from the keeper so much of that parking charge as remains unpaid” where they did not include statement “(if all the applicable conditions under this Schedule are met)”.     5.3         The claimant did not mention parking period, times on the photographs are separate from the PCN and in any case are that arrival and departure times not the parking period since their times include driving to and from the parking space as a minimum and can include extra time to allow pedestrians and other vehicles to pass in front.    Protection of Freedoms Act 2012   The notice must -   (a) specify the vehicle, the relevant land on which it was parked and the period of parking to which the notice relates;  22. In the persuasive judgement K4GF167G - Premier Park Ltd v Mr Mathur - Horsham County Court – 5 January 2024 it was on this very point that the judge dismissed this claim.  5.4  A the PCN does not comply with the Act the Defendant as keeper is not liable.  No Breach of Contract   6.1       No breach of contract occurred because the PCN and contract provided as part of the defendant’s CPR request shows different post code, PCN shows HA4 0EY while contract shows HA4 0FY. According to PCN defendant parked on HA4 0EY which does not appear to be subject to the postcode covered by the contract.  6.2         The entrance sign does not mention anything about there being other terms inside the car park so does not offer a contract which makes it only an offer to treat,  Interest  7.1  It is unreasonable for the Claimant to delay litigation for  Double Recovery   7.2  The claim is littered with made-up charges.  7.3  As noted above, the Claimant's signs state a £60 charge yet their PCN is for £100.  7.4  As well as the £100 parking charge, the Claimant seeks recovery of an additional £70.  This is simply a poor attempt to circumvent the legal costs cap at small claims.  7.5 Since 2019, many County Courts have considered claims in excess of £100 to be an abuse of process leading to them being struck out ab initio. An example, in the Caernarfon Court in VCS v Davies, case No. FTQZ4W28 on 4th September 2019, District Judge Jones-Evans stated “Upon it being recorded that District Judge Jones- Evans has over a very significant period of time warned advocates (...) in many cases of this nature before this court that their claim for £60 is unenforceable in law and is an abuse of process and is nothing more than a poor attempt to go behind the decision of the Supreme Court v Beavis which inter alia decided that a figure of £160 as a global sum claimed in this case would be a penalty and not a genuine pre-estimate of loss and therefore unenforceable in law and if the practice continued, he would treat all cases as a claim for £160 and therefore a penalty and unenforceable in law it is hereby declared (…) the claim is struck out and declared to be wholly without merit and an abuse of process.”  7.6 In Claim Nos. F0DP806M and F0DP201T, District Judge Taylor echoed earlier General Judgment or Orders of District Judge Grand, stating ''It is ordered that the claim is struck out as an abuse of process. The claim contains a substantial charge additional to the parking charge which it is alleged the Defendant contracted to pay. This additional charge is not recoverabl15e under the Protection of Freedoms Act 2012, Schedule 4 nor with reference to the judgment in Parking Eye v Beavis. It is an abuse of process from the Claimant to issue a knowingly inflated claim for an additional sum which it is not entitled to recover. This order has been made by the court of its own initiative without a hearing pursuant to CPR Rule 3.3(4)) of the Civil Procedure Rules 1998...''  7.7 In the persuasive case of G4QZ465V - Excel Parking Services Ltd v Wilkinson – Bradford County Court -2 July 2020 (Exhibit 4) the judge had decided that Excel had won. However, due to Excel adding on the £60 the Judge dismissed the case.  7.8        The addition of costs not previously specified on signage are also in breach of the Consumer Rights Act 2015, Schedule 2, specifically paras 6, 10 and 14.   7.9        It is the Defendant’s position that the Claimant in this case has knowingly submitted inflated costs and thus the entire claim should be similarly struck out in accordance with Civil Procedure Rule 3.3(4).   In Conclusion   8.1        I invite the court to dismiss the claim.  Statement of Truth  I believe that the facts stated in this witness statement are true. I understand that proceedings for contempt of court may be brought against anyone who makes, or causes to be made, a false statement in a document verified by a statement of truth without an honest belief in its truth.   
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Big Motoring World – Nissan juke PE65XVZ Paid by Debit Card @BigMotoringWrld PETERBOROUGH FENGATE


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Please do not send this letter. Standby for a reply later on today. Probably this evening

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A number of points here.

First of all, a letter of claim is basically a threat that you will take legal action after expiry of a certain number of days unless your demands are met. Normally 14 days so that you are proposing to issue claim on day 15.

The letter which you have proposed above does not do this. It is absolutely not a letter of claim. It actually puts you in the position of supplicant where you are outlining your situation and basically begging them to meet their obligations.
This company has shown beyond doubt to a whole series of customers that they will not meet their obligations.

This letter is not a letter of claim.

What are you intending to do? Are you intending to bring a legal action?

Secondly, you have opened the letter with a statement saying that you are formally asserting your rights. However, the time limit for asserting your rights has passed. Unless there is something that I have not understood correctly, you purchased the vehicle on 6 June and that means that your six months right to reject expired on 6 December.

It is too late to assert this right to reject. This doesn't need to be a problem because there are other aspects of the consumer rights act that you can rely upon but attempting to assert your right after about eight months since the purchase of the vehicle demonstrates that you haven't done your reading and you don't understand the law involved.
More importantly, it demonstrates to Big Motoring World that you don't really know what you are talking about and so you immediately lose credibility, they will take your letter with a pinch of salt and chuck it in the bin.

Thirdly, the letter contains far too much narrative. It's taking a lot of reading to understand exactly what has happened – and we are on your side. You can be certain that BMW are scarcely interested.

Whatever letter you use, I think you simply need to set out a chronology – bullet pointed giving dates and what has happened. A list.

The big question here is that are you proposing to bring a legal action?

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Ok thank you for your reply. Regarding the time period the car was purchased in June 23 and the faults were relayed to Big Motoring World on 8th July so just 1 month after purchase.

The car was supposedly fixed however the faults remained. With big motoring world taking their time to respond and authorise the car to go to garage is where the problems lie. They eventually arranged recovery of the car on 18/10/23 the car sat at the garage from that date until 29/11/23 November when big motoring world arranged to recovery to main dealer. It then sat there until 12/01/24 when big motoring world wanted to do their own checks.

So they were aware of the faults just over 1 month of purchase and messed my daughter around getting the car booked into garages.

Does that not mean she has no consumer protection? 

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Yes she has protection – but in order to benefit from the air six months right to reject, you have to assert your rights within the six months. You can't assert your rights eight months later or 12 months later and expecting to work retrospectively.

However she does have rights – and very powerful rights. I understand that the car has been off the road for a long time – October/November?

This means that she has been deprived of substantially the whole benefit of the contract and this would be sufficient cause for you to bring a claim and to ask the judge to treat the contract as repudiated and therefore terminated.

If you want to do a letter of claim then start making it to the point. Bullet pointed. Easy to read. Give the proper time limit – 14 days – and be very clear about what will happen on day 15.

 

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Does she have evidence that she rejected the car within six months?

Have you got to in writing that Nissan have recommended a new engine?

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If you are uncertain of the evidence you have and if you haven't got your correspondence in a proper chronological bundle then you aren't ready to start firing off letters of claim yet.

You need to be fully prepared before you start sending threats.

I suggest that you start assembling all the evidence that you have in chronological order. It might be an idea to follow the advice we give in preparing your court bundle so the you become completely familiar with what you have – and what you don't have.

There is no point starting to say that the car was rejected within six months if it turns out that that was on the telephone and you've got no evidence.

I think you're going to have to get your mindset into survival mode and that means that check everything. Double check everything. Watch your back and make sure that you have got evidence to substantiate everything you want to say and every point you want to make

I'm afraid that "pretty sure" doesn't cut it.

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I'm concerned about your daughter's state of health. Early on in this thread I did say that at some point she would have to take responsibility for it if it went to a County Court claim.
This means that she will have to present the case in court. You may be able to sit next to her but you won't be able to say very much. She will have to have her hands on the evidence and to understand what she's got.

I understand that you probably have more than enough evidence – that you are the one who started talking about the fact that she had rejected the vehicle within the six months but when I have asked you for evidence then you say that you are pretty sure that there is some – which basically means that you are not sure.

I'm sorry to get a bit tough on this but we need to make sure that everything is sorted out and ready and that one of your ducks are in a row.

I really don't want to move forward on this until you have assembled all your evidence and that you know exactly what you have and what you don't have so that when we make allegations we know that they are allegations that we can support with evidence and where we don't have evidence, then we won't make the allegations.

If you want to maximise your chances of success – then this is what you're going to have to do and this is the way that we are going to deal with it.

Please will you assemble all your evidence in the way that I suggested. You can find guidance if you follow the link on how to prepare your court bundle.

If it goes to court then you will have to do this anyway – so you may as well do it now.

Once this gets going, I suggest that you both make a court familiarisation visit. It will help your level of confidence enormously

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My daughter has found an email where she told them she was rejecting the car 23/11/23. I know this a bit down the line but she gave them the opportunity to fix. 

There was a telephone conversation where she was told she couldn't reject as she was outwith the 30 days. 

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Thank you. That is helpful but not conclusive. I think the clear lesson here is to make sure everything is in writing or that phone calls are confirmed in writing.

However it isn't fatal – but certainly the email that you have received there is suggestive that the assertion of rights was made in good time.
We would have to hope that a court would accept that this was probably true.

I suppose this happened at a time when your daughter was still trusting of them and so didn't think to have to gather evidence.
A lesson for the future… I hope.
 

Have you assembled all your evidence yet please

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