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    • Oh I see! thats confusing, for some reason the terms and conditions that Evri posted in that threads witness statement are slightly different than the t&cs on packlinks website. Their one says enter into a contract with the transport agency, but the website one says enter into a contract with paclink. via website: (c) Each User will enter into a contract with Packlink for the delivery of its Goods through the chosen Transport Agency. via evri witness statement in that thread: (c) Each User shall then enter into its own contract with the chosen Transport Agency. Packlink does not have any control over, and disclaims all liability that may arise in contracts between a User and a Transport Agency I read your post at #251, so I should use the second one (and changing the screenshot in the court bundle), since I am saying I have a contract with Evri? Is that correct EDIT: Oh I understand the rest of your conversation. you're saying if I was to do this i would have to fully adjust my ws to use the consumer rights act instead of rights of third parties. In that case should I just edit the terms and stick with the third parties plan?. And potentially if needed just bring up the CRA in the hearing, as you guys did in that thread  
    • First, those are the wrong terms,  read posts 240-250 of the thread ive linked to Second donough v stevenson should be more expanded. You should make refernece to the three fold duty of care test as well. Use below as guidance: The Defendant failed its duty of care to the Claimant. As found in Donoghue v Stevenson negligence is distinct and separate to any breach of contract. Furthermore, as held in the same case there need not be a contract between the Claimant and the Defendant for a duty to be established, which in the case of the Claimant on this occasion is the Defendant’s duty of care to the Claimant’s parcel whilst it is in their possession. By losing the Claimant’s parcel the Defendant has acted negligently and breached this duty of care. As such the Claimant avers that even if it is found that the Defendant not be liable in other ways, by means of breach of contract, should the court find there is no contract between Claimant and Defendant, the Claimant would still have rise to a claim on the grounds of the Defendant’s negligence and breach of duty of care to his parcel whilst it was in the Defendant’s possession, as there need not be a contract to give rise to a claim for breach of duty of care.  The court’s attention is further drawn to Caparo Industries plc v Dickman (1990), 2 AC 605 in which a three fold test was used to determine if a duty of care existed. The test required that: (i) Harm must be a reasonably foreseeable result of the defendant’s conduct; (ii) A relationship of proximity must exist and (iii) It must be fair, just and reasonable to impose liability.  
    • Thank you. here's the changes I made 1) removed indexed statement of truth 2) added donough v Stevenson in paragraph 40, just under the Supply of Goods and Services Act 1982 paragraph about reasonable care and skill. i'm assuming this is a good place for it? 3) reworded paragraph 16 (now paragraph 12), and moved the t&cs paragraphs below it then. unless I understood you wrong it seems to fit well. or did you want me to remove the t&cs paragraphs entirely? attached is the updated draft, and thanks again for the help. WS and court bundle-1 fourth draft redacted.pdf
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

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      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Housing association installing CCTV in halls of our building - help and advice


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Hi al, looking for advice about CCTV?

We live in a housing association complex of 20 flat's for people with varying need's.

Of the 20 flat's most are of the older age bracket, some with varying needs and problems, and we have a housing officer who come around 3 mornings a week to check on people.

We have a key fob entrance to the building and we have never had any problems with unwanted people within the building.

The housing officer has said that they are going to install CCTV cameras in the halls of the building.

They have not asked anyone about this, and in general most people are against them, with some people who have various mental health problems very upset about it.

Please could anyone help with advice and if they go ahead with this,

what they have to do with regards sign's and who sees what they record assuming they do record?

Thank you for any help,

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  • dx100uk changed the title to Housing association installing CCTV in halls of our building - help and advice

thread title updated.

they are quite entitled to do so. 

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DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

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If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Undoubtedly these will be discreet units and will only add to the security of residents in the building.

As DX says, it's their building and they are at liberty to put up these cameras, if they were above your front door monitoring movements in and out of individual flats then that could be construed as an infringement on your right to a private life/invasion of privacy.

As they will be monitoring the landing areas, stairwells etc not a great deal you can do IMHO.

Speak to your housing officer about your concerns.

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Hi

I dealt with CCTV for some years for a very large Housing Association.

They most likely wont just be installing this CCTV just in you building most likely other properties that the Housing Association own with be getting these installed as well.

The installation and the areas covered will be for security and to also protect the Housing Associations Property as remember it is your rents that pay for repairs for any damage etc caused.

The CCTV recording will only be viewable by staff within the Housing Association and the Police if the Police ask the Housing Association and that the staff will have taken that appropriate training and of courses for CCTV also the Housing Association will have to be registered with the Information Commissioners Office (ICO) as well.

These are not being installed to pry on the tenants is will be for security of the property/building only

Does the Housing Association have to tell you they are going to be installing these legally no but it would be better to inform the tenants and the reason why.

This does not stop you tenants within that building asking for a meeting with the Housing Manager to have the reason explained why the installation if this CCTV system is being installed and to air your views/concerns.

There are numerous regulation and legislation that the Housing Association will have to follow with the CCTV right down to signage, staff training on CCTV, Handling of CCTV Footage, Storage of CCTV Footage etc.

My own Housing Association at the time in one estate have over 100 CCTV Cameras covering every single area of that estate ( that's just one estate) from externally to internally within the buildings. Only trained CCTV Operators were allowed into the CCTV Room or the Police and the only other person allowed into that room was myself doing spot checks to get into that room was like Fort Knox it was that secure.

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I cannot give any advice by PM - If you provide a link to your Thread then I will be happy to offer advice there.

I advise to the best of my ability, but I am not a qualified professional, benefits lawyer nor Welfare Rights Adviser.

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  • 2 weeks later...

Hi

Just thought I would check in to see how this is going any update for us?

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I cannot give any advice by PM - If you provide a link to your Thread then I will be happy to offer advice there.

I advise to the best of my ability, but I am not a qualified professional, benefits lawyer nor Welfare Rights Adviser.

Please Donate button to the Consumer Action Group

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9 hours ago, stu007 said:

Hi

Just thought I would check in to see how this is going any update for us?

Hi,

As of yesterday they have decided to put the installation of CCTV on hold due to the number of residents not happy with it.

Thank for your help,

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Hi

Thanks for the update and that will be good news to yourself and others.

Hopefully they will now do a proper consultation with the residents on the CCTV which after the numerous complaints they should realise they should have done this in the first place.

Bear in mind what I mentioned in post#4.

Yes we were installing CCTV but before that there was numerous meetings throughout our Housing Association Estates with residents to explain why the CCTV was going to be installed with Q&A sessions numerous residents meetings all over a year before a main major Consultation with all residents took place to vote on the CCTV the outcome of that Consultation at the end was a majority of residents saying Yes to the CCTV.

Even after we installed the CCTV we still had numerous residents meeting showed them around the Control Room for the CCTV and how it operates, who has access, what happens with the CCTV for Legal purposes etc. The residents didn't realise how beneficial it was also for medical emergencies until CCTV on a few occasions watched a resident have an accident where the CCTV operator called the Police & ambulance service where without that CCTV that resident could have been lying there for hours getting worse before someone noticed them.

So if it done right by a Housing Association and explained properly to residents the above is what happens.

Sadly your Housing Association seems to have got it all wrong in it's approach with the CCTV as you need to get the residents on side by doing what I have mentioned above but your lot have just went heavy handed were installing it so what ops now the residents are complaining best put it on hold.

One important thing to bear in mind also is it is the Tenants/Residents Rents that are paying for this CCTV/Equipment, staff training, control room etc. it all comes out of your rents.

Make sure and push them for residents meeting on this CCTV and a proper Consultation

 

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How to Upload Documents/Images on CAG - **INSTRUCTIONS CLICK HERE**

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I cannot give any advice by PM - If you provide a link to your Thread then I will be happy to offer advice there.

I advise to the best of my ability, but I am not a qualified professional, benefits lawyer nor Welfare Rights Adviser.

Please Donate button to the Consumer Action Group

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