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    • be very wary upon what you see being recently posted on here 😎 regarding KIH.... all is not what it seems...  
    • 1st - all my posts on CAG are made not only in reply to the specific issue the topic starter makes but also in a general matter to advise any future readers upon the related subject - here it is kings interhigh online school. KIH lets take this topic apart shall we so readers know the real situation and the real truth...and underline the correct way to deal with KIH. https://tinyurl.com/ycxb4fk7 Kings Interhigh Online School issues - Training and Apprenticeships - Consumer Action Group - but did not ever reply to the last post.  but the user then went around every existing topic here on CAG about KIH pointing to the above topic and the 'want' to make some form of group  promoting some  'class action' against KIH . then on the 2nd march this very topic this msg is in was created. all remarkably similar eh? all appear to be or state..they are in spain... ....as well as the earlier post flaunting their linkedin ID, (same profile picture) that might have slipped through via email before our admin killed it.., trying to give some kind of legitimacy to their 'credentials' of being 'an honest poster'....oh and some kind of 'zen' website using a .co.uk  address (when in spain- bit like the Chinese ebay sallers) they run ... and now we get the father of the bride ...no sorry...father of a child at the uk-based international school in question posting ...pretending to be not the 'other alf... do you really think people are that stupid..... ................... nope you never owed that in the 1st place... wake up you got had and grabbed the phone - oh no they are taking me to court under UK jurisdiction...and fell for every trick in the book that they would never ever put in writing that could be placed in front of a court operating under their stated uk jurisdiction wherever you live. T&C's are always challengeable under UK law this very site would not exist if it were not for the +£Bn's bank charges reclaiming from 2006> and latterly the +£Bn's of PPI reclaiming both directly stated in the banks' T&C's were they claimed they were legally enforceable ...not!! they lost big time... why? a waste of more money if you've not got a court claim....... why not use them for a good outcome...go reclaim that £1000 refundable deposit you got scammed out of . people please research very carefully ...you never know who any of these people are that are posting about kings interhigh and their 'stories' they could even be one of their online tutors or a shill . don't get taken in. dx      
    • @KingsParent thank you for sharing your experience.  I also tried contacting the CEO but didn’t get very far. Do you mind sharing his contact details?  kind regards   
    • Thank you Rocky for the clarifications though they did cause a problem at first since an original windsccreen ticket was  of a different breach some time before. The current windscreen ticket only states that you were parked there for 6 minutes which is just one minute over the minimum time allowed as the Consideration period. There is no further proof that you parked there for any longer than that is there? More photographs for example? Moving on to the Notice to Keeper-it does not comply with the Protection of Freedoms Act 2012 Schedule 4. First there is no parking period mentioned on it. there is the time 20.25 stated which coincides with the W/S ticket but a parking period must have a starting and finishing time-just one time is insufficient to qualify as a parking  period as required in Section 9 [2] [a] . Are there any different photos shown on the NTK comapared to the w/s PCN? Not that that would make a difference as far as PoFA goes since the times required by PoFA should be on the NTK but at the moment Met only appear to show that you stayed there for 6 minutes. Another failure to comply with PoFA is at S9([2][e] where their wording should be "the creditor will (if all the applicable conditions under this Schedule are met) have the right to recover from the keeper so much of that amount as remains unpaid; ". You can see on your NTK that they misssed off the words in brackets. Met cannot therefore transfer the charge from the driver to the keeper. Only the driver is now liable. Then their is the discrepancy with the post code on the NTK  HA4 0EY which differs from the post code on the contract and the Post Office Postcode Finder which both list it as HA4 0FY. As you were not parked in HA4 0EY the breach did not occur. In the same way as if you were caught speeding in the Mall in London, yet you were charged with speeding in Pall mall London [a street nearby] you would be found not guilty since though you were speeding you were not speeding in Pall Mall. I bow to Eric's brother on his reasoning on post 12 re the electric bay abuse  That wording is not listed on their signs nor is there any mention on the contract of any electric charging points at all let alone who can park there or use them. He is quite right too that the entrance sign is merely an invitaion to treat it cannot form a contrct with motorists. Also the contract looks extremely  short no doubt there will be more when we see the full Witness statement. As it stands there is no confirmation from Standard Life [or Lift !] on the contract that Savills are able to act on their behalf. Also most contracts are signed at the end of the contract to prevent either side adding extra points. So their percentage  chance of winning their case would be somewhere between 0.01 and 0.02.    
    • @dx100uk no, haven’t received any correspondence as of yet. Still waiting on a court date but seems to be taking forever. Have noticed an increase in unhappy customers on here
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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Needhams Windows, Loughborough, Porch not delivered ordered september!!


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Hi,

I hope I've put this in the correct forum. I'd appreciate some advice before I decide what action to take next.

At the beginning of September, I ordered a new front porch from a local but reasonably large company.

Their salesman came to my house to take rough measurements and advised a lead time of 6-8 weeks, which was acceptable to me. A few days later a surveyor came and took exact measurements.

On 27th October, 7 weeks later I received a phone call from the salesman asking if they could make a small change to the specification. I was happy to do so and sent a confirming email as requested. I was then told that the doors for the porch would be going to be manufactured on 31st October.

On 21st November I emailed the company asking for an update and followed up with a further email on 28th November as I hadn't heard anything. I sent another email to a different email address in case the first address wasn't being monitored.

This email was replied to by way of a phone call during which it transpired that nothing had actually been done to manufacture the porch. I sent a further email that day expressing my disgust and anger that after 12 weeks my order was no further forward and would certainly not be installed before Christmas. I also mentioned that I was thinking of cancelling the order as I had received a similar quote from another company. Their T&C's state that if I cancelled the order I would be liable for any costs incurred.

I then received another phone call from someone claiming to be the general manager of the company. He acknowledged that my order had been mishandled from the start and that he was taking personal charge. He told me that the company they normally used to produce UPVC arches, which I needed, had ceased trading in October and they had had to find another company to produce this arch. I was also told that they couldn't manufacture the doors and frames until they had the arch in their possession. why was I told on 27th October that the doors would be manufactured on 31st October?

I was then told that they had been promised the arch would be delivered to them on 11th December, they would immediately start to produce the doors and frames and we mutually agreed they would fit the porch on 21st December.

Well, I received another phone call today telling me that the company producing the arch were having difficulty in fitting it into the machine used to bend the UPVC, and that they had now been given a delivery date of 18th December. I was reminded that I had been informed during the phone call on the 30th November that this was a complex job, I replied that that was not my problem and that the salesman who took the initial measurements, and the surveyor who came and took precise measurements should have realised this and given me an appropriate lead time, and this was the first time I had been told the order was complex.

 I have asked the company to tell me what, if any cost I would be liable for if I cancelled the order taking into account it is now 17 weeks since placing the order and, by their own admission very little if any work has been done. I did mention that if I did cancel and they tried to charge me anything, I would consider taking the case to a small claims court. They said they would phone me on Monday with a decision.

Looking at the above saga I would appreciate your advice on what you feel my chances of winning would be if I did go to a small claims court before I do anything drastic.

Thank you.

 

 

 

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you'd win hands down.

have you actually parted with any money yet?

and please name names..

dx

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Have you got written evidence of the promised delivery times?

And of the delays?

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  • BankFodder changed the title to Needhams Windows, Loughborough, Porch not delivered
  • dx100uk changed the title to Needhams Windows, Loughborough, Porch not delivered ordered september!!

no money involved..just walk away IMHO.

dx

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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You haven't told us the value of this porch

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And have you told us how much they say the cancellation charge is?

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I don't know yet. they said they would let me know on Monday.

I don't want to threaten to take them to court if I don't stand a fair chance of winning.

Their contract states I would be liable for any charges incurred by them to date, but I feel that after all this time there shouldn't be any charge.

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then dont... you dont have to threaten anything.

just walk away.

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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As my site team colleague above said, you can walk away. However you should protect yourself.

Clearly this is been going on for a long period of time – far longer than was ever imagined or agreed.

I think you have to take steps to bring it to the end.

Where there have been protracted delays in the contract then if you want you can communicate with the supplier and tell them that "time is of the essence", it has gone too long and if they don't complete their side of the bargain by XXX date, that you will consider that the contract is terminated.

I think you can give them seven days. It's a shame that you haven't gathered evidence and you are only relying on phone calls et cetera.

I think you need to write them a letter.

Set out a detailed bullet pointed chronology of the steps that have occurred – the promises, the broken promises blah blah blah. Minimum narrative. Keep in a list format.

At the end you point out that it has now gone on considerably longer than anybody expected and that you are bringing to an end and that time is now of the essence and unless they can complete and install the porch within seven days then you will consider they have repudiated the contract and you are accepting that breach of contract as a termination.

Post a draft of the letter here.

I think we had better move quickly. Do it now

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And incidentally, you won't be taking them to court. They will be taking you to court if they want to. However they will have to deal with the list of delays which you are going to present them with and explain why it was reasonable for you to keep on waiting.
If they want to charge any cancellation fees then they are going to have to justify them.
You refer to some terms and conditions – maybe even tell us what they are.

I have to say that you've been here since 2011 – presumably you read our customer service guide and you know that you should be always recording your calls.
You know that you should keep a paper trail and most importantly you know that you should come here earlier.
 

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Point taken about recording calls and paper trails. Unfortunately I don't know how to record calls now as successive android updates have stopped the ability to record calls.

As far as coming here earlier, I was satisfied that they were going to install on 21st December .and it was only this afternoon that they phoned me with the further delay and that I said about cancellation of the order. Until then I had no reason to come here.

My biggest regret is that I didn't get the original lead time in writing. I have taken a photo of their T&C's, does it have to be in any particular format to send it?

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If you want to cancel the order then draft the letter that I suggested

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You have produced some kind of scan summary of terms and conditions but isn't readable.

Please could you post up scanned documents in the kind of legible condition that you would appreciate seeing if you were helping someone else free of charge

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Still waiting for the terms and conditions in a readable state please.

Try reading what you have posted up on a telephone screen if you don't believe me.

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Apologies, I've been at work since early this morning.

I tried to crop the whole page of terms and conditions so only those relevant to cancellation appeared as your site would not accept the whole page.

Is there an email address I can send it to as I really don't know how to reduce the size to an acceptable level for this site?

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I regularly use this free site for work  https://www.sejda.com/compress-pdf

Should work a treat.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 Have we helped you ...?         Please Donate button to the Consumer Action Group

If you want advice on your thread please PM me a link to your thread

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