HSBC "unable to action " my request on token payment offer

[toratora]

Hello,

I can no longer keep up my payment to HSBC credit card, sent them a letter asking 

to freeze interest etc while I do my budget sheet. 5 weeks after I sent out my budget sheet with  

a token offer of £1 (that's all I can afford) as I heard nothing from them.

Weeks after this is what I received;

 

[We are unable to action your request as the signature provided on the letter of authority does not match the one held in our records.

Please return the letter of authority to the address shown at the bottom of this page, with a signature in accordance with our records.

Alternatively, you may need to visit an HSBC Branch to update your signature.]

 

I used some template letter, printed with my name but did not sign.

Husband used the same template letter to 3 different creditors in the past, never had any issue.

Never signed name on any of these papers.

I am wondering whether I start token payments regardless, or wait to see what happens...

I also have an overdrafted current account with them,which will follow the same route next.

(I already opened a parachute account)

As they are refusing my request, wondering how to do with this account too.

I just don't understand this signature business. Is this normal?

 

 

 

 

Edited July 27, 2023 by toratora

[dx100uk]

no just one creditor being pedantic

ignore them make your promised payments though i question paying anything on OD/current A/C debts to an OC. just stop!

i notice you say both yourself and your OH have debts you are servicing at £1PCM ok.

i think you know the game but these arent with DCA's are they?

 

[toratora]

pedantic

I think I will start paying £1 to cc .I haven't done anything to current account, I just stop using the account?

As for husbands debt, one is still with the OC,

(they are the only one who still want to review every 6 mth)

the others are with DCA..

I must admit we were getting comfortable with it. 

[dx100uk]

just stop paying anything to your OD a/c its most probably vastly inflated with all manner of unlawful fixed penalty fees and interest that can be reclaimed .

as for your OH's debt with a DCA 

who's the DCA?

who was the OC?

what type of Credit?

when opened

when defaulted?

 you strart your thread in the debt self help forum

i suggest you get reading a good 20+ threads here 

you'll soon get the idea.....

[toratora]

So....3 debts from my husband with DCA

*******

OC  barclays bank (current account with OD) DCA wescot opened 1999, defaulted Dec 2021

OC Barclays personal loan DCA wescot opened 2016, defaulted 2021

OC barclays credit card DCA PRA group opened 2003,  defaulted 2021

********

PLUS  Ratesetter loan, still with the OC. opened 2019, defaulted 2021.

 

********

When I looked at the credit report site, all accounts shown as still open with the original creditors with defaults, except for PRA group one.

I don't understand as the token payments go to the DCAs mentioned above.

 

[dx100uk]

stop paying PRA

stop paying the OD 

wetcloths are operating for their client the OC so will fwd payments thru to them.

as for PRA and the Credit Card Debt. BC the OC must have sold the debt to PRA so that shows you how enforceable it is. BC rarely hold Enforceable Agreements. pers id stop paying that too. 

any debt you stop paying and stop being a nice compliant DCA Cash cow on, you are safe to ignore everything until/unless you ever get a letter of claim.

 

dx

 

[toratora]

Hi, today I'm back with that HSBC topic....

They are a pain!

Today I got a letter from my basic account bank saying

my first token payment "had not been made", as 

"the recipient bank has notified us that the information is not valid

or they are unable to accept faster payments".

 

I checked  the account details are correct, and they do accept faster payments.

Meanwhile, they(HSBC) sent me arrears notice and I got several calls which may be from them(Ignored).

Wondering what to do next.

 

 

" 

 

 

[dx100uk]

check the A/Cand  sort again?
dx