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    • UK citizens will be subject to the same rules as other Third Country Nationals. Keir Starmer to warn of 'major disruption' risk ahead of new UK-EU border checks | ITV News WWW.ITV.COM Ministers will announce measures to try to blunt the impact of the changes, writes ITV News Deputy Political Editor Anushka Asthana. | ITV National...  
    • Oh I see! thats confusing, for some reason the terms and conditions that Evri posted in that threads witness statement are slightly different than the t&cs on packlinks website. Their one says enter into a contract with the transport agency, but the website one says enter into a contract with paclink. via website: (c) Each User will enter into a contract with Packlink for the delivery of its Goods through the chosen Transport Agency. via evri witness statement in that thread: (c) Each User shall then enter into its own contract with the chosen Transport Agency. Packlink does not have any control over, and disclaims all liability that may arise in contracts between a User and a Transport Agency I read your post at #251, so I should use the second one (and changing the screenshot in the court bundle), since I am saying I have a contract with Evri? Is that correct EDIT: Oh I understand the rest of your conversation. you're saying if I was to do this i would have to fully adjust my ws to use the consumer rights act instead of rights of third parties. In that case should I just edit the terms and stick with the third parties plan?. And potentially if needed just bring up the CRA in the hearing, as you guys did in that thread  
    • First, those are the wrong terms,  read posts 240-250 of the thread ive linked to Second donough v stevenson should be more expanded. You should make refernece to the three fold duty of care test as well. Use below as guidance: The Defendant failed its duty of care to the Claimant. As found in Donoghue v Stevenson negligence is distinct and separate to any breach of contract. Furthermore, as held in the same case there need not be a contract between the Claimant and the Defendant for a duty to be established, which in the case of the Claimant on this occasion is the Defendant’s duty of care to the Claimant’s parcel whilst it is in their possession. By losing the Claimant’s parcel the Defendant has acted negligently and breached this duty of care. As such the Claimant avers that even if it is found that the Defendant not be liable in other ways, by means of breach of contract, should the court find there is no contract between Claimant and Defendant, the Claimant would still have rise to a claim on the grounds of the Defendant’s negligence and breach of duty of care to his parcel whilst it was in the Defendant’s possession, as there need not be a contract to give rise to a claim for breach of duty of care.  The court’s attention is further drawn to Caparo Industries plc v Dickman (1990), 2 AC 605 in which a three fold test was used to determine if a duty of care existed. The test required that: (i) Harm must be a reasonably foreseeable result of the defendant’s conduct; (ii) A relationship of proximity must exist and (iii) It must be fair, just and reasonable to impose liability.  
    • Thank you. here's the changes I made 1) removed indexed statement of truth 2) added donough v Stevenson in paragraph 40, just under the Supply of Goods and Services Act 1982 paragraph about reasonable care and skill. i'm assuming this is a good place for it? 3) reworded paragraph 16 (now paragraph 12), and moved the t&cs paragraphs below it then. unless I understood you wrong it seems to fit well. or did you want me to remove the t&cs paragraphs entirely? attached is the updated draft, and thanks again for the help. WS and court bundle-1 fourth draft redacted.pdf
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Missed flights


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We visited Manchester Airport to fly off on our holiday. We arrived in plenty of time, approximately 2 and a half hours early.  So after a walk around duty free we went and had a couple of beers. We deliberately sat in front of a departure board to ensure we kept up to date with our flight. The board display read "Relax" a little later it changed to "Gates to be announced at 1.20 pm.

Eventually it read "gates open. That was the last announcement on that board, the next time we looked up it was blank. Fortunately for us o e of our party took a selfie and in the background the board was visible and it can be seen that there was no information in the right side of the board. We realised the time so rushed to the departures gate but were refused boarding as we were 2mins late. I even received a text from Ryanair to say "final call" while stood at the boarding desk. People were still stood in the tunnel and on the tarmac.

So as a result of the departures board failier we missed our flight. 

When we re visited the airport the next day, at a further cost of £400 we noticed that the board had a blue banner through it stating "can't download data" so clearly still faulty.

We logged a complaint with Manchester Airport and they have said that according to IT department there were no recorded issues.  As a result are refusing a compensation claim for the incured costs.

 

Where do we stand please ?

 

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Did you take a photo of the board when it displayed the error message?

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42 minutes ago, BankFodder said:

Did you take a photo of the board when it displayed the error message?

Yes we did.

One photo is the selfie showing no data.

The second is of the Blue banner saying "Can't download Data.

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Ok. Reading around this forum about the steps involved taking a small claim in the county court.

Identify all of your losses including any extra expenses you incurred travelling etc.

Don't miss out a single penny.

Monitor this thread for a further reply later on today

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Missing your flight when you were there all along must be as frustrating as can be.😬

One thing that might work against you is that Boarding Passes will always state a strict time by which you must be at the gate or else. (And if you had your BPs on the Ryanair app, that should have told you the gate number when it became known). There are also audio announcements including "gate open" and "Final call" . I imagine that this will be invoked in MAN's defense.

Bankfodder will know better and can advise whether that's going to be a issue or not.

Edited by Kyosanto
audio announcements
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Hi Kyosanyo

Yes the time is on the boarding pass  although we were ignorant of that fact at the time.

As.we were stood at the checking desk i actually received the "gates closing " message, I showed them as they hered  the message. I think we all know what a bunch of ignorant jobsworth arrogant people (taught by head office) the staff are. They still refused to even use common sense.

For future reference, there are NO tanoy announcements anymore. This was also our argument with Ryanair,  with no avail. Apparently they now use a "Silent call system" whatever that means. But, the fault stil lies with the airp6system.

Edited by marcaz2
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The time on the boarding pass could be an issue but I doubt it and you will have to wait and see whether they raise it and then you have to produce an argument in rebuttal.

It seems to me that if the departure boards are there then one is entitled to rely on them for up-to-date information. A boarding pass is a printed ticket which is correct at the time that it was printed and of course the scenes can be subject to change and so one would look at the departure board.

Please can you itemise your losses in bullet pointed form

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moved to the correct forum

 

dx

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Up to this moment in time Manchester Airport are solely defending themselves by stating that they have no reports from IT regarding the faul, even though we've sent them the pictures.  The pictures even have the full digital data on such as time, date geographical data etc.

As for costs incurred.

Flights £400

Fuel £25

Food and beverages  £15

These costs do not include money waisted at the bar, 2 pints each.

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8 hours ago, marcaz2 said:

 

For future reference, there are NO tanoy announcements anymore. This was also our argument with Ryanair,  with no avail. Apparently they now use a "Silent call system" whatever that means. 

 

A "Silent call" wow...🤡  isn't that a bit like an invisible billboard!

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Okay, put together a letter of complaint – list out the expenses to which you have been put.
Tell them that you think it is reasonable that they compensate you. Include copies of the pictures again.

Don't give them a deadline but if they haven't responded within seven days – or if they knock you back (as they probably will) – then come back here having drafted a letter of claim.
I don't suppose we can identify a contract with the airport so it will have to be on the basis of negligence.
Your proposed action will be founded on the basis of a negligent misstatement which you relied upon to your detriment.

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