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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Oven not fit for purpose?


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Hi.

I have a Hotpoint built in double oven, which I purchased nearly 4 years ago.

In that time it has broken down 5 times, three of those being the grill element blowing out and the other two the main oven has blown.

I pay for cover to D&G, who have always sent out an engineer fairly swiftly to repair it, but I'm now seriously pi**ed off with the bloody thing constantly breaking down.

It went again last Friday (main oven) and the engineer is coming today, but I don't see why I should constantly be inconvenienced being without a working oven.

Can I claim this to be unfit for purpose due to the amount of times its broken?

Thanks for any advice

Lisa

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1 hour ago, whitelist said:

Have you looked into how much it will cost in replacing the built-in oven?

They cost around £350 to buy.

 

1 hour ago, whitelist said:

Have you looked into how much it will cost in replacing the built-in oven?

I'm also slightly peeved that I'm having to pay for D&G cover just to keep the thing going. Surely something which has been faulty so many times isn't my responsibility to pay for?

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Ask yourself if demanding a new replacement after four years of wear and tear is reasonable put against the cost of replacement?

 

The Warranty provider does not consider the product to be beyond economical repair and sends an engineer to fix the appliance at no cost to you. It is your own decision to purchase that extended warranty.

 

Pay for an expert opinion to pursue any claim as well. How much will that cost against your warranty premium and own time to pursue any claim?

 

Not saying you do not have a claim but will be down to a judge to decide, but?

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Please can you give us a chronology of the breakdowns from the time of purchase in bullet pointed form

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