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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Deprivation of liberties / removal of rights


maddyhind
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Do you know who's going to be at this meeting on Monday? I haven't attended anything like that but I would hope that it's more than one person making the decision. Maybe there's a social worker involved or someone else from the medical team, or a psychiatrist?

 

When my mother was diagnosed with demential it was an NHS psychiatrist and my mother's mental health social worker referred her.

 

If the house has to be sold, I'd assume the money would go into your mother's account as she owns it. I don't see it being handed straight to the care home as an advance payment.

 

HB

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Illegitimi non carborundum

 

 

 

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These are all legitimate questions for you to ask tomorrow. You're entitled to information.

 

Hopefully you can get to the bottom of what's happened and why procedures don't seem to have been followed.

 

I would wait to find a lawyer until after the meeting; as MitM says, this DoL order should only last for a week and after tomorrow you should have a much better idea of what's going on. One question I'm not sure about is whether you would be able to look after your mum at home if she doesn't go into a care home?

 

We don't recommend lawyers I'm afraid, it's against site rules. But the Law Society website lets you search for local people with the right specialisations on this page. I imagine it would come under Mental Capacity or failing that, Social welfare.

 

SOLICITORS.LAWSOCIETY.ORG.UK

Find A Solicitor is a free service from The Law Society for anyone looking for legal services in England and Wales that are regulated by the SRA

 

HB

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I don't think I posted this before. Age UK have a very helpful factsheet on DoL. It includes the procedures to be followed and who should be involved, plus how to challenge one if need be.

 

It's a pdf and if you google Factsheet 62 Age UK, you should find it.

 

HB

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Hi Bazza. I can see what you're saying about bed blocking and I know it's a problem, but this thread is about Maddy and her current problems and the meeting tomorrow at the moment.

 

My mother was lucky to go into a rehab unit at the hospital after she had a fall or we could have been in the same position. I'm guessing that Maddy's mum doesn't have that option.

 

HB

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