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    • Hi LFI, Your knowledge in this area is greater than I could possibly hope to have and as such I appreciate your feedback. I'm not sure that I agree the reason why a barrister would say that, only to get new customers, I'm sure he must have had professional experience in this area that qualifies him to make that point. 🙂 In your point 1 you mention: 1] there is a real danger that some part of the appeal will point out that the person appealing [the keeper ] is also the driver. I understand the point you are making but I was referring to when the keeper is also the driver and admits it later and only in this circumstance, but I understand what you are saying. I take on board the issues you raise in point 2. Is it possible that a PPC (claimant) could refer back to the case above as proof that the motorist should have appealed, like they refer back to other cases? Thanks once again for the feedback.
    • Well barristers would say that in the hope that motorists would go to them for advice -obviously paid advice.  The problem with appealing is at least twofold. 1] there is a real danger that some part of the appeal will point out that the person appealing [the keeper ] is also the driver.  And in a lot of cases the last thing the keeper wants when they are also the driver is that the parking company knows that. It makes it so much easier for them as the majority  of Judges do not accept that the keeper and the driver are the same person for obvious reasons. Often they are not the same person especially when it is a family car where the husband, wife and children are all insured to drive the same car. On top of that  just about every person who has a valid insurance policy is able to drive another person's vehicle. So there are many possibilities and it should be up to the parking company to prove it to some extent.  Most parking company's do not accept appeals under virtually any circumstances. But insist that you carry on and appeal to their so called impartial jury who are often anything but impartial. By turning down that second appeal, many motorists pay up because they don't know enough about PoFA to argue with those decisions which brings us to the second problem. 2] the major parking companies are mostly unscrupulous, lying cheating scrotes. So when you appeal and your reasons look as if they would have merit in Court, they then go about  concocting a Witness Statement to debunk that challenge. We feel that by leaving what we think are the strongest arguments to our Member's Witness Statements, it leaves insufficient time to be thwarted with their lies etc. And when the motorists defence is good enough to win, it should win regardless of when it is first produced.   
    • S13 (2)The creditor may not exercise the right under paragraph 4 to recover from the keeper any unpaid parking charges specified in the notice to keeper if, within the period of 28 days beginning with the day after that on which that notice was given, the creditor is given— (a)a statement signed by or on behalf of the vehicle-hire firm to the effect that at the material time the vehicle was hired to a named person under a hire agreement; (b)a copy of the hire agreement; and (c)a copy of a statement of liability signed by the hirer under that hire agreement. As  Arval has complied with the above they cannot be pursued by EC----- ------------------------------------------------------------------------------------------------------------------------------------------------------------------- S14 [1]   the creditor may recover those charges (so far as they remain unpaid) from the hirer. (2)The conditions are that— (a)the creditor has within the relevant period given the hirer a notice in accordance with sub-paragraph (5) (a “notice to hirer”), together with a copy of the documents mentioned in paragraph 13(2) and the notice to keeper; (b)a period of 21 days beginning with the day on which the notice to hirer was given has elapsed;  As ECP did not send copies of the documents to your company and they have given 28 days instead of 21 days they have failed to comply with  the Act so you and your Company are absolved from paying. That is not to say that they won't continue asking to be paid as they do not have the faintest idea how PoFA works. 
    • Euro have got a lot wrong and have failed to comply with the Protection of Freedoms Act 2012 Schedule 4.  According to Section 13 after ECP have written to Arval they should then send a NTH to the Hirer  which they have done.This eliminates Arval from any further pursuit by ECP. When they wrote to your company they should have sent copies of everything that they asked Arval for. This is to prove that your company agree what happened on the day of the breach. If ECP then comply with the Act they are allowed to pursue the hirer. If they fail, to comply they cannot make the hirer pay. They can pursue until they are blue in the face but the Hirer is not lawfully required to pay them and if it went to Court ECP would lose. Your company could say who was driving but the only person that can be pursued is the Hirer, there does not appear to be an extension for a driver to be pursued. Even if there was, because ECP have failed miserably to comply with the Act  they still have no chance of winning in Court. Here are the relevant Hire sections from the Act below.
    • Thank-you FTMDave for your feedback. May I take this opportunity to say that after reading numerous threads to which you are a contributor, I have great admiration for you. You really do go above and beyond in your efforts to help other people. The time you put in to help, in particular with witness statements is incredible. I am also impressed by the way in which you will defer to others with more experience should there be a particular point that you are not 100% clear on and return with answers or advice that you have sought. I wish I had the ability to help others as you do. There is another forum expert that I must also thank for his time and patience answering my questions and allowing me to come to a “penny drops” moment on one particular issue. I believe he has helped me immensely to understand and to strengthen my own case. I shall not mention who it is here at the moment just in case he would rather I didn't but I greatly appreciate the time he took working through that issue with me. I spent 20+ years of working in an industry that rules and regulations had to be strictly adhered to, indeed, exams had to be taken in order that one had to become qualified in those rules and regulations in order to carry out the duties of the post. In a way, such things as PoFA 2012 are rules and regulations that are not completely alien to me. It has been very enjoyable for me to learn these regulations and the law surrounding them. I wish I had found this forum years ago. I admit that perhaps I had been too keen to express my opinions given that I am still in the learning process. After a suitable period in this industry I became Qualified to teach the rules and regulations and I always said to those I taught that there is no such thing as a stupid question. If opinions, theories and observations are put forward, discussion can take place and as long as the result is that the student is able to clearly see where they went wrong and got to that moment where the penny drops then that is a valuable learning experience. No matter how experienced one is, there is always something to learn and if I did not know the answer to a question, I would say, I don't know the answer to that question but I will go and find out what the answer is. In any posts I have made, I have stated, “unless I am wrong” or “as far as I can see” awaiting a response telling me what I got wrong, if it was wrong. If I am wrong I am only too happy to admit it and take it as a valuable learning experience. I take the point that perhaps I should not post on other peoples threads and I shall refrain from doing so going forward. 🤐 As alluded to, circumstances can change, FTMDave made the following point that it had been boasted that no Caggers, over two years, who had sent a PPC the wrong registration snotty letter, had even been taken to court, let alone lost a court hearing .... but now they have. I too used the word "seemed" because it is true, we haven't had all the details. After perusing this forum I believe certain advice changed here after the Beavis case, I could be wrong but that is what I seem to remember reading. Could it be that after winning the above case in question, a claimant could refer back to this case and claim that a defendant had not made use of the appeal process, therefore allowing the claimant to win? Again, in this instance only, I do not know what is to be gained by not making an appeal or concealing the identity of the driver, especially if it is later admitted that the defendant was the driver and was the one to input the incorrect VRN in error. So far no one has educated me as to the reason why. But, of course, when making an appeal, it should be worded carefully so that an error in the appeal process cannot be referred back to. I thought long and hard about whether or not to post here but I wanted to bring up this point for discussion. Yes, I admit I have limited knowledge, but does that mean I should have kept silent? After I posted that I moved away from this forum slightly to find other avenues to increase my knowledge. I bought a law book and am now following certain lawyers on Youtube in the hope of arming myself with enough ammunition to use in my own case. In one video titled “7 Reasons You Will LOSE Your Court Case (and how to avoid them)” by Black Belt Barrister I believe he makes my point by saying the following, and I quote: “If you ignore the complaint in the first instance and it does eventually end up in court then it's going to look bad that you didn't co-operate in the first place. The court is not going to look kindly on you simply ignoring the company and not, let's say, availing yourself of any kind of appeal opportunities, particularly if we are talking about parking charge notices and things like that.” This point makes me think that, it is not such a bizarre judgement in the end. Only in the case of having proof of payment and inputting an incorrect VRN .... could it be worthwhile making a carefully worded appeal in the first instance? .... If the appeal fails, depending on the reason, surely this could only help if it went to court? As always, any feedback gratefully received.
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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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Yodel Direct Lost my Smarthphone refused my claim


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Timeline of Events:

 

-On March 12 I sent with Yodeldirect a Smartphone I sold on ebay for £75

 

-On March 19 after a week since I posted, EBuyer complain that he didn't received the smartphone , I can see on Yodel tracking system there wasn't not more update in their system after they collected the parcel from the shop on March 14.

 

-On March 22 I opened a clain on Yodel Website.

 

-On April 1st  after many documents requested by Yodel and reading some post here I realized this was going nowhere and them sent Yodel a "Letter of Claim" for £75 (the sold price of the phone) 

 

-On April 6th Yodel keep requesting documents this time to block the smartphone IMEI on a website called imeipro.info which I did but as today this website still showing the IMEI as clear. But that day I also report the IMEI as stolen to  imei.info and  immobilise.com.

 

-On Abril 15th I sent a message to yodel via their claim page  explaining that imeipro.info haven't marked the IMEI as stolen but I also reported to immobilise.com and imei.info, but they didn't responded anything.

 

-Today Yodel sent me email saying "We regret to inform you that due to a failure to produce the documents we required from you before the given deadline, we’ve had to close your claim enquiry against"

 

So I guess my only option is to send Yodel to court.

 

I just want to make sure I do this right,

 

So my next step is going to the Money Claims website and open one claim there?:

 

 

WWW.GOV.UK

How to take legal action if someone owes you money (small claims court), how much it costs, what happens next. Includes information from...

 

Thanks

 

 

 

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Your next step is to read the stories on this sub- forum. Most of them concern EVRi but they will probably be the same.

Understand all the principles.

In particular, was the item properly declared?
Was the value properly declared?
We offered any kind of insurance?
Did you take out the insurance?
Did you send it directly with yodel or did you use a parcel broker – price comparison service such as packlink?

 

Make sure you have read lots of the stories – at least a couple of dozen of them before you start taking any action.
If you send any communications to yodel then you would be advised to C the draft before you post them off
 

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Hello @BankFodder 

Yes I had read load of thread here.

 

In particular, was the item properly declared?

Yes
Was the value properly declared?

Yes
We offered any kind of insurance?

yes

Did you take out the insurance?

I decline

Did you send it directly with yodel or did you use a parcel broker – price comparison service such as packlink?

Directly with yodel

 

 

Do you have a chance to  read my post? at this point I don't think there is any more comunication with Yodel, they rejected my claim because the IMEI of the smartphone was never showed as blacklisted on the website they suggested.

 

So I asked a very straightforward questionstrai. If I'm right it assume my next step is taking Yodel to court  and create a Money Claims in the gov website.

 

Thanks

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Your first step is to send a letter of claim

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Sorry, I hadn't picked up on the fact that you had already sent a letter of claim but as this would have given them 14 days, I would have expected you to have issued the claim on day 15 as promised in your letter of claim.

It seems to me that your deadline has expired and so you need to get a move on so the answer is – yes, you need to issue your claim.

It would still be a good idea if you later see your letter of claim and I suggest also that you C your particulars of claim before you click them off.

By not sticking to your deadlines, you undermine credibility

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Hi, this is what I wrotein the letter of claim:

 

Letter of Claim

Parcel reference number – ???????   Claim Ref: #???????

On 12/03/2022 I used your service to send a parcel under the above
reference number. I dropped off the parcel at the parcelshop, cheking
the tracking number I can see this was collected. Later on I can see
an update on March 14 saying that was in route, but not further update
was reported
On March 19 I filled the online form and opened a claim in your
website. as of today I haven’t received any update or futher response
from you even though I have contacted you multiple times.

I am preparing to take you to court if I don’t hear from you. If you
force this to a court hearing – you can be certain that I shall be
producing evidence from many different sources to show that you
systematically lose parcels and decline liability on spurious grounds
which are unfair and unenforceable.
as Explained in the online form I filled in your website where I
provided details of the contents of my parcel which  were valued at
£69.00 plus the delivery fee of £2.79.
If I do not have reimbursement in full within 14 days then I shall
issue a claim in the County Court to recover this money from you plus
interest and without any further notice.
Yours faithfully

???????

 

 

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Okay it will be fine.

Check your spelling –  chek

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Checking the Yodel Documents it seems I used £50 as  value of the smarthphone (Thinking this was the MAX I was able to claim based on their  Terms and C) I guess I can only Claim £50 plus shipping fee at this point.  please let me know If I should still used the value of the item as £69 and them claim the amount of  £50 + £2.75 Shipping Fee only.

 

 

Briefly explain your claim:
The claimant used Yodel to post a smarthphone to postcode ??-??. The
value of the item is £69

The parcel was dropped off at the Yodel ParcelShop as directed on 12
/03/2022. The parcel was collected by EVRi on 14/03/2022.
The parcel was failed to be delivered.

The defendant breached the contract by losing the items and refuses to compensate the claimant.

The claimant claims full reimbursement of £52.79 (item value plus delivery fee ) plus interest pursuant to section 69, County Courts Act 1984


 

 

 

 

 

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In our view, you can only claim back the declared value. You could try for more and then accept the smaller some. It's up to you.

However I would make it clear in your particulars of claim that the value was £69 but inadvertently declared at £50

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Thanks so this will be my final Explanation (Seem OK to you?)

 

The claimant used the defendant company to post a smarthphone to postcode ??. The value of the item is £69 (but inadvertently declared at £50 on Yodel Website)  

The parcel was dropped off at the Yodel ParcelShop as directed on 12
/03/2022. The parcel was collected by Yodel on 14/03/2022.
The parcel was failed to be delivered.

The defendant breached the contract by losing the items and refuses to compensate the claimant.

The claimant claims full reimbursement of £71.79 (item value plus delivery fee ) plus interest pursuant to section 69, County Courts Act 1984  plus Court Fees

Edited by BankFodder
Edits in red
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Are you suing Yodel?

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Timeline of events

 

12/03/2022 Created order on Yodel Website

14/03/2022 Yodel Collected the Parcel from Parcel Shop

22/03/2022 Opened Claim on Yodel Website

29/03/2022 Yodel informed me that after a full investigation theywere unable to locate my parcel.

1/04/2022   I sent a letter of complaint

06/04/2022 Yodel request to Register the lost phone serial number "IMEI"  on a website called  imeipro.info, Which I did and received email confirmation but as today that website still not showing any update, I also reported the "IMEI"  on two other well know website: immobilise.com and imei.info I explained this to Yodel

19/04/2022 Yodel Oficially Refuse my Claim  due to a failure to produce the documents.

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check my edit to your poc in red above

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I'm not sure that means – but simply list some of the basic evidence you've got such as the instructions you gave them and maybe any notification that the item was lost et cetera.

The most important thing is to establish your cause of action in the particulars

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How long do I normally have to wait to hear anything after I submit the money claim?

I'm asking because I'll be out of the country for 28 days from tomorrow, so I'm not sure if it would be better to here in the UK when I hear from them.

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Sorry, but this suggests to me that you haven't read the stories on this sub forum .

You really need to do this in order to be fully informed and to be confident

 

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From everything I read they usually ask for an extension of 14 days. So I think if I send this tomorrow it would be around 28 days.   I asked because I want to make sure I don't miss anything while I'm away. Am I right in assuming this?   

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yes, that's right. 

 

However, if you keep on reading, you will see that the deadline is for them and not for you .

On the other hand, if they exceed the 28-day deadline then you can apply for judgement.

 

 

 

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