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I'm new to all this so please bear with me.

I have inadvertently put in a claim against

Barclays after hearing about the illegal charges.

I received a phone call from my manager grumbling

about my overdraft..

Before I knew it I was grumbling about the charges and

she totted them up and said on both my accounts, the total

charges over the last three years were £4903.

She said she would log the complaint a couple of days

later I received acknowledgement of this.

This week, about two weeks on, I received a letter from

Customer Relations saying they were sorry to hear etc etc

and that they disagreed with me blah blah. However

they were willling to offer me the sum of £1,000

as a "gesture of goodwill"

I wonder if anybody could help me out with how best

to proceed now.

Thanks in anticipation

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Guest Mumofthreeboys

Not sure I quite understand this - how do you "inadvertently put in a claim"?

 

Do you mean you filed a claim or you just asked for the charges to be returned?

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my bank manager phoned me to have a moan and I turned the tables and started moaning about the charges and told her I was going to pursue it. She then submitted a complaint on my behalf. This was the email she sent me

"Further to our earlier conversation the charges on your bill account have been £840 for 2004, £690 for 2005 and £705 2006.

 

On the joint account £573 2004, £1029 2005 and £1066.50 2006.

I have logged your complaint. The refernce number for this is 10023J7W.

If I can be of any further help please feel free to contact me. "

 

So, yes, basically I asked for the charges to be refunded over the phone. I have written a letter or anything

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........and don't forget to enclose the £10 maximum fee.

They will probably return it but if you dont send it, they will probably use it as an excuse to delay you.

 

I will get this thread transferred to the Barclays Bank forum, where you will be able to get more help.

 

Good luck with your claim.

 

Regards, Rooster.

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Guest Mumofthreeboys
thankyou very much!

Out of interest has anybody actually got into court with Barclays and, if so, what was the outcome?

 

No one has gone to court at all!! It's not going to happen, so don't worry.

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