tradeprices.com Returning misdescribed toilet - restocking fee! ***Resolved***

[BankFodder]

Please note that I have restructured your post to make it more readable by introducing spacing. I haven't been able to do much about the punctuation.

Please will you tell us the name of the supplier.

 

[BankFodder]

The supplier is acting unlawfully.

Please check back for a fuller reply later or tomorrow

[BankFodder]

Please say nothing at the moment. We need to decide the best course of action which I think will be a county court claim for breach of contract and also unfair trading

[BankFodder]

They are responsible for all return costs.

It is best that you get them to make arrangements for collection because it then remains their responsibility.

 

If you want to take responsibility for the return and there was some problem such as it becomes lost or broken then you will have an additional problem

Get them to arrange collection by their own courier

[BankFodder]

I'm pleased for you – but it's a shame that you had to resort to this.

Many people would have simply accepted their so-called restocking fee and from that point of view I'm extremely disappointed that we didn't issue a claim against them and also claim for unfair trading – which is what that was.

If they have a clause in their terms and conditions to the effect that there is a restocking fee even where there is a misdescription, then that is unfair trading.

Anyway, well done and thanks for updating us.