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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times. ×


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    • BazzaS
      @shiply - courier has vanished with my items please help

      By BazzaS · Posted

      That isn’t actually what the Theft Act 1968 S1 actually says, BTW. https://www.legislation.gov.uk/ukpga/1968/60/section/1 (1)A person is guilty of theft if he dishonestly appropriates property belonging to another with the intention of permanently depriving the other of it;   The difference between what you’ve said and the Act? a) intent to permanently deprive rather than  just depriving (which is why the offence of “taking without consent” was brought in for motor vehicles, as otherwise "joyriders" could say "but I intended to give it back at the end") b) dishonesty : If I honestly believed A's pen belonged to B, and took it and gave it to B - B might be found guilty of theft but I shouldn't be. 
    • Hamz909
      PCM vanishing windscreen PCN - Royale Leisure Park - W3 (London)

      By Hamz909 · Posted

      Thanks for all the help everyone 🙏👍☺️
    • eml1980
      @shiply - courier has vanished with my items please help

      By eml1980 · Posted

      Received a call and follow on confirmation email from the police about my cabinets! They wanted to confirm that I was prepared to support police action for the matter and that I would be happy to provide a statement and attend court at a later date!!! I think that something might actually get done - it won't get my cabinets back I know that but hopefully it will put a stop to this so called courier doing this to people!
    • FTMDave
      PCM vanishing windscreen PCN - Royale Leisure Park - W3 (London)

      By FTMDave · Posted

      Around a month ago I had to send a sympathy card to a friend in GB. Logistically it made sense to buy a personalised one on eBay and get it sent straight to my mate, rather than faffing around getting it sent to me.  This mighty purchase set me back all of £3.05 (including postage costs). I was taken aback that, when it was sent, I got a tracking number.  For a flippin' three-quid card!  I had no idea that technology had moved on so much and that tracking was so easy.  The shop has feedback for 16,300 purchases so tracking must be easy & automatic. It's unlikely your case will get to court, but in cases that do this got me thinking that we need to aggressively challenge the PPCs where they have lied about the timescales of sending their rubbish and have no proof at all of posting - when it would be so easy to provide it.
    • FTMDave
      Alliance Parking ANPR PCN (NTK now LOC) - Appeal Refused - 17min Overstay - Harlyn Bay

      By FTMDave · Posted

      Thanks for uploading the appeal.  It was a waste of time but well done in not outing the driver. Why have your friends paid £60 they don't owe to a cowboy private company that have no means of making them pay as they don't do court?  If they paid by card, as I presume they did, they should get on to their bank and do a chargeback immediately. We call the £70 the Unicorn Food Tax.  The law specifically states they are only allowed to charge the original £100 but the PPCs and their bezzies in their trade associations allow this made-up extra £70 so £100 becomes £170.  Unfortunately for them the law doesn't. Anyway, snotty letter time. There is an example in post 32 here you can tweak as it's the same company but a different car park   https://www.consumeractiongroup.co.uk/topic/463964-alliance-anpr-pcn-lease-car-appeals-refused-daymer-bay-cornwall/page/2/#comments  

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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times.

Parcel2go/Hermes lost my parcel.

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lukaseq11

lukaseq11

Posted
Posted

Hi

I've used Parcel2go to send parcel with Hermes

I didn't buy insurance because I was sending broken tv anyway.

Of course they lost it.

 

I spoke to Parcel2go and they just kept saying that I should buy insurance and that they don't take responsibility.

Also that I can't contact Hermes directly because contract was signed with Parcel2go.

 

Is there anything I can do to receive compensation.

Tv was sold through eBay so I have some kind of proof of value of the item.

 

Thank you for any advice.

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BankFodder

BankFodder

Posted
Posted

Did you declare a value for it?

 

How much are you trying to claim back?

 

 

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BankFodder

BankFodder

Posted
Posted

Well I hope that you have read enough threads on this forum to understand that the general view is that you should be entitled to claim up to your declared value – regardless of whether there has been insurance.

This of course assumes that the declared value is the correct value.

Also I hope that you have looked at the channel four investigation into Hermes the other day and you have seen that they routinely send loads of stuff off for auction – even though there are labels clearly displayed – and presumably they are pocketing the money along with the auction house commission. I find myself wondering whether there aren't regular buyers who are looking for this kind of stuff and are buying it all at a very low price and then reselling it on eBay.
Clearly your TV is broken so that probably wouldn't happen to it – but on the other hand, it shows the rather cavalier attitude that Hermes have towards their responsibilities and also towards goods belonging to other people. It's really quite disgusting and I'm amazed that the authorities haven't stepped in and taken action against what amounts to recklessly dishonest behaviour.

If you want to get your money back then I think you're going to have to do two things. You are going to have to find out the valuation that you made. In future when you send off these things, you should be more careful about recording the information you provide. Send Parcel2Go an SAR and see what comes back.

Secondly, you are going to have to you get at least one – and preferably two independent estimates of the value of your broken TV. If they all match up then we can help you. It's a shame that you didn't keep a record of the value that you put into Parcel2Go because it could have all happened a lot quicker. Maybe you can have a look at your Parcel2Go account and you might find the details there which will save you load of hassle. If not send off an SAR straightaway.

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lukaseq11

lukaseq11

Posted
  • Author
Posted

I completely agree with you about Hermes and that is one of the reasons why I don't want to give up to easy on this matter.

I will try to find record of the value if I don't I will send  SAR and see what happened. 

Is picture of the auction from eBay any form of valuation ??

 

I will put an update here later on.

 

Thank you 

 

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BankFodder

BankFodder

Posted
Posted

If I were you I would send the SAR anyway. It doesn't cost you any money and it will save time to get it going quickly.

In terms of the value of the TV – why don't you tell us about it.

Who are you sending it to? Why was it broken? Had you sold it? Let's have more information

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lukaseq11

lukaseq11

Posted
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Posted

Ok I will send it to them.

Tv was sold on eBay auction won by lady from Salisbury area. It stated that is faulty. It didn't have any physical damage. Tv constantly turn on and off every few seconds.

ebaytv.PNG

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BankFodder

BankFodder

Posted
Posted

Okay, presumably you receive payment for it which has now had to have been returned to her. Presumably the payment was made by PayPal.

Make sure you have got screenshots and printouts of everything. We don't want to find down the road that you are missing some important information because you have lost it we didn't bother to get it. Find out what valuation you put in – and once again, in future do this as a matter of course. We shouldn't need to have these delays.

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