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    • Northmonk forget what I said about your Notice to Hirer being the best I have seen . Though it  still may be  it is not good enough to comply with PoFA. Before looking at the NTH, we can look at the original Notice to Keeper. That is not compliant. First the period of parking as sated on their PCN is not actually the period of parking but a misstatement  since it is only the arrival and departure times of your vehicle. The parking period  is exactly that -ie the time youwere actually parked in a parking spot.  If you have to drive around to find a place to park the act of driving means that you couldn't have been parked at the same time. Likewise when you left the parking place and drove to the exit that could not be describes as parking either. So the first fail is  failing to specify the parking period. Section9 [2][a] In S9[2][f] the Act states  (ii)the creditor does not know both the name of the driver and a current address for service for the driver, the creditor will (if all the applicable conditions under this Schedule are met) have the right to recover from the keeper so much of that amount as remains unpaid; Your PCN fails to mention the words in parentheses despite Section 9 [2]starting by saying "The notice must—..." As the Notice to Keeper fails to comply with the Act,  it follows that the Notice to Hirer cannot be pursued as they couldn't get the NTH compliant. Even if the the NTH was adjudged  as not  being affected by the non compliance of the NTK, the Notice to Hirer is itself not compliant with the Act. Once again the PCN fails to get the parking period correct. That alone is enough to have the claim dismissed as the PCN fails to comply with PoFA. Second S14 [5] states " (5)The notice to Hirer must— (a)inform the hirer that by virtue of this paragraph any unpaid parking charges (being parking charges specified in the notice to keeper) may be recovered from the hirer; ON their NTH , NPE claim "The driver of the above vehicle is liable ........" when the driver is not liable at all, only the hirer is liable. The driver and the hirer may be different people, but with a NTH, only the hirer is liable so to demand the driver pay the charge  fails to comply with PoFA and so the NPE claim must fail. I seem to remember that you have confirmed you received a copy of the original PCN sent to  the Hire company plus copies of the contract you have with the Hire company and the agreement that you are responsible for breaches of the Law etc. If not then you can add those fails too.
    • Weaknesses in some banks' security measures for online and mobile banking could leave customers more exposed to scammers, new data from Which? reveals.View the full article
    • I understand what you mean. But consider that part of the problem, and the frustration of those trying to help, is the way that questions are asked without context and without straight facts. A lot of effort was wasted discussing as a consumer issue before it was mentioned that the property was BTL. I don't think we have your history with this property. Were you the freehold owner prior to this split? Did you buy the leasehold of one half? From a family member? How was that funded (earlier loan?). How long ago was it split? Have either of the leasehold halves changed hands since? I'm wondering if the split and the leashold/freehold arrangements were set up in a way that was OK when everyone was everyone was connected. But a way that makes the leasehold virtually unsaleable to an unrelated party.
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      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Won FOS Complaint but Barclays not complying


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If you have been refused for an account - Consider using Monzo / Starling as they are good in these situations. 

Check CIFAS - Get a bank account you can use and then lets make your next moves. 

If they have fully messed this up then you could be in line for a big victory. Im happy to help but need you to reach out to CIFAS and DSAR the bank. 

 

We could do with some help from you.

 

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  • 5 weeks later...

Okay well the implications are that it is not an Ombudsman and therfore doesn't have the same legal clout that an Ombudsman's decision would. 

 

However you still can go for it. I would suggest taking it legal now as if you have the letter... 

 

However we wouldlike to see all the docs you have minus personal details... We can then help advise how to go about this 😊

 

We could do with some help from you.

 

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  • 2 weeks later...

Hi Dazza

 

Sorry I missed you on your last post. 

Banks typically wont do so as it can be akin to *Tipping Off* in some cases. 

 

Next steps in this case will be refer to an Ombudsman if you still can because Barclays are not complying. Lets take this slowly. 

Are you now with Monzo? Its a full fledged bank covered by the FCA / FSCS so youll be protected. 

 

Once you have it locked in with the Ombudsman and a formal decision is made. It becomes legally binding. 

Lets see how you get on :) I am always around and get email notifications - But not always able to respond straight away. 

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I have just recently had another case come up for another poster. 

But Ill post here too... 

 

Note Principal 4 On CIFAS 

 

Principle 4: Lawfulness (Standard of Proof)

Cases filed to the National Fraud Database must be supported by evidence and meet the ‘four pillars’ of the Standard of Proof. The Standard of Proof is:

  1. That there are reasonable grounds to believe that a Fraud or Financial Crime has been committed or attempted;
  2. That the evidence must be clear, relevant and rigorous such that the member could confidently report the conduct of the Subject to the police;
  3. The conduct of the Subject must meet the criteria of one of the Case Types;
  4. In order to file the member must have rejected, withdrawn or terminated a Product on the basis of Fraud unless the member has an obligation to provide the Product or the Subject has already received the full benefit of the Product.

Consider a direct complaint to CIFAS too :) You can challenege an entry with them. And you have enough evidence to prove it. 

IMHO I dont think Barclays have enough proof for this case to register CIFAS Cat x Markers against you. 

Based upon whats been provided - You havent acted unlawfully and they have been very overzealous. 

 

We could do with some help from you.

 

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  • 2 weeks later...

To see a copy of the default maybe...

CIFAS wont appear for a Cat 6 Marker. 

 

It wouldnt harm to send it. 

Barclays can see your CRA. And get a copy - The FOS are bound by Data Protection Anyway so it will only be stored with them. 

Quite frankly its your call - I wouldn't bother and the issue with the CIFAS puts it above the FOS

 

Wait for the response from the Exec's Team. Then go Legal. 

BTW if you do decide to send your CRA I would suggest reading our guide on Credit Files in my signature. It tells you more on CIFAS and how it would affect you.

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  • 4 weeks later...

No -You can take legal action at any point. If it gets to an Ombudsman - IT becomes legally binding - But if the company fail to resolve the issue and put right in the Ombudsman Decision, you can take them to court to ensure full enforcement on the issue. 

Hardeep is an Adjudicator right? Then accepting his offer does not stop you from taking legal action... **ALSO** - As further items have come to light - It means that further issues have to be resolved that were not part of the original complaint so unfortunately Danielle - You are wrong...

 

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Well it currently an opinion that they didnt put this in place for you at Barclays.

But they also issued a CIFAS Cat 6 MArker which is over and above what the FOS ruled on at the time and also needs to be dealt with. 

 

Due to the nature of the damage inclined - Its Black and White in my view. Barclays screwed up with the CIFAS Marker, it wasnt part of the original complaint because you found out after. 

That in turn means that the complaint needs to be readdressed from the CIFAS aspect and due to the response of the FOS - ITs clear you now have no other option but to take Legal Action against them.

 

We could do with some help from you.

 

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BF does the above take into the account by CIFAS?

I dont think that Danielle understands the concept of it and is brushing it off. IT needs to be addressed. It is the most damaging thing of the whole lot.

 

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5 minutes ago, BankFodder said:

 

I would say that she has a duty to be aware of it and to understand its significance.

 

Correct but you dont find out about it until youve been hit and even then - Well they operate under a veil of Secrecy.

It doesnt get shown on your CRA unless Cat 0 or 2. 

 

Either way - Imagine if you had all your money stolen due to overseas fraud - You raise a Chargeback / Fraud Case - You get the money back to pay Rent / Bills / Food... But then they take it back incorrectly. 

Would you get a CIFAS marker fo that ? Im guessing so - But this is the world we live in. Its crap...

 

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Month is a legal requirement. 3 months is when having to source items form 3rd parties either in or out the Country.

Thats understandable. Give them 30 days. The legislation permits for this,. 

 

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  • 1 month later...

I think you are lucky... But hear me out - Im not being stupid here.

 

You have a CIFAS Marker but still have a Bank Account - Most people with CIFAS usually get it for AML. Then they dont get a Bank Account for 6 years ¬_¬

You have a judgement against Barclays effective from yesterday which for me is unprecedented. Yes they will try to set aside but literally Ive never seen a situation like this before.

 

I said 29 days... Its now 28 I believe - Roughly... Until this will show up on Barclays Company Profile if not paid etc...

Given the situation - I wonder if it will get missed!

 

Although my hope with the case is that they would have defended and lost and be forced to remove the CIFAS marker and correct your issues. 

Enjoy your peace :)

 

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What if they pay just to make the judgement go away though before the 28 days in settlement though...

Youre still stuck with CIFAS... I wanted them to defend so they would have to answer to a judge about their behaviour...

 

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Barclays will confuse the issue. They will tell you that tipping off is illegal under AMLR.

But the issue here is that there is no AML involved here so tipping you off isnt a risk.

 

You might think im mad when I say this but I think I put the 4 criteria for a CIFAS Marker to be registered which i may have posted before. 

Not many people within the Bank will know what CIFAS is and even fewer will be able to register markers. 

 

The criteria that Barclays have used they should beable to give you on this occasion. Did i advise you to complain to CIFAS? I have seen markers overturned by CIFAS from overzealous firms.  

 

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  • 2 weeks later...

On a side note - It might have been bought up already - But the claim form is sent by NCCBC and further paperwork like a default judgement is also sent from them. They would all have been sent to the address that you had listed as the claimants address...

So how can they have missed the first items and only recieved the Default Judgement Notification? Unless I am missing something.

 

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