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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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British Gas Warrant to fit prepayment meter


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24 minutes ago, Cadbury10 said:

 

Andy - They already know my situation and have continued to threaten & refused to assist. 

 

And NO - Nobody has the right to break into my property

 

If they are granted a legal warrant it isn't breaking in nor trespass. I would go through the above again and take some of the information in as it seems like you aren't.

 

There is helpful advice above, as mentioned previously send an Income and Expense form in to see if you can work out manageable payments before it gets to the warrant stage.

 

At the end of the day you owe money for a service they have supplied and you have used, most of what there are doing is completely lawful it may be a bit immoral but that is business for these large corporations unfortunately.

 

I have been in the situation of owing money on utilities and being open and honest with them I managed to get a monthly amount set up to pay off the debt.

 

If you keep being dismissive with the help you are being offered you will find people may become less inclined to offer advise.

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Can you point out the bullying and abuse from the above as that is a bold statement.

 

You have been offered plenty of help above but as @BazzaS has said you don't seem to be taking any of the advise in if it deviates from what you think they should be doing for yourself.

 

I agree with the other members, I think your best outcome without it costing you anymore is to willingly take the pre-payment meter and then see if you can get help with the utilities cost if you current mental health entitles you to such as you are unable to work at this moment in time.

 

That way your pets aren't at risk either as you will know to when to expect the fitting, so can arrange to keep your pets safe whilst all this is being done.

 

In regards to being on the phone etc getting details updated etc I think from now on you should not use the phone to communicate, get everything in writing through letters, may take longer to resolve but you then have everything in front of you.

 

But you really need to take in what is being said here even if you don't like what is being said if it is the correct information to help you, don't just dismiss it as it could end up costing you.

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