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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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PRAC/BW PAP Letter - Instant Cash Lones LTD t/a Pay Day Express debt - ID Theft?


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Who is the client? PRAC Financial maybe? 

Did they have your address before you updated your DOB with them. 

 

So this is potentially ID Fraud then? 

Raise a formal complaint with them and also raise with the ICO - That should hopefully stop legal action temporarily. 

Did you get a Letter Of Claim?

 

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  • dx100uk changed the title to PRAC/BW PAP Letter - Instant Cash Lones LTD t/a Pay Day Express debt - ID Theft?

Right well then - This could be interesting. 

Are you 100% sure you didnt have a loan with PDE? 

 

What date was the loan from? Can you prove your residence for the last 6 years et - If so this will prove a mistrace and you maybe entitled to damages as BW Legal will have messed up 

(Don't worry - They do so quite often as I know 1st hand)

 

File up the Letter Of Claim minus personal deets :)

 

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Right okay - Speak to BW Again

 

Ask them to confirm the bank details that it was paid into - Surely now that they have the correct "Information" for Data Protection - They will beable to provide you that information. 

Keep the call short - Only ask them for the information once you have passed DPA... 

 

Then we need to respond to your PAP LOC - Which we can help with. 

 

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Yes - The date on the letter says "You" entered into the Loan Agreement on the 13th June 2019 - Thats 6 years ago but not from Date Of Default... Its not SB - But even so... 

If is not your loan then its time to work on this. Have you been registered on the Electoral Role at your address? If so how long? 

 

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DX is right... Although they will demand you fill out a ID Fraud questionnaire that is 5 questions long on one page - Lemme see if I can find a copy :)

 

 

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I cant find it but Im sure they will drop you a copy. The questions are ambiguous and heavily weighted in their favour so just keep this in mind - I wouldnt fill it in 

I would get all evidence you can provide to show that you have been mistraced here - I dont think this is ID Fraud - I think BW Legal jumped the gun... 

 

FKO

 

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Raise a formal complaint... Get a deadlock letter... Refer to FOS and ICO... 

 

Compo inbound because they were prepared to take you to court over a mis trace... This could all have gone seriously wrong... 

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Wouldn't it just be sweet justice if they had to pay compo to you for the mistrace / DPA issues... Then couldn't take another individual to court in time and it was Stat Barred by the time they had lined their ducks up... 

 

No further comment need be made... 

If you want me to help you draft something... Please do let me know 

 

 

 

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