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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Xercise for less/Harlands/CRS

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Ill try to keep it brief.

I was a member of xercise for less Milton Keynes on a rolling contract paying £19.99 a month, never failed a payment but realised i wasn't using it,


i called them up to ask what the cancellation policy was and they said cancel your DD, simple as that!


I later got a letter from CRS saying i had not paid and there was a admin charges on there,

i discovered i had to do it online which i immediately did,


as i had no DD in place i called the gym explained what happened and that i wanted to pay my notice period.


The girl their that answered the phone said no don't worry about it as you were given the wrong information by us and even said this was the 3rd time it had happened this week that she knew about so she would pass on all the information to the manager and would write to head office and get the debt wiped out.


I thought nothing of it until 4 weeks later i got a letter to say my fees had gone up.

I called CRS who were rather rude and aggressive and said there would be court action if i did not pay even though i explained the gym were contacting the head office to get it wiped off.


I then called the gym again and got Sarah, again i explained what happened and she informed me that the manager had since left and has no way of tracing my case but insisted after taking everything down that she would contact the head office and ask them to recall the debt and thanked me for being so understanding, this was in January!


Last month i got yet another letter from CRS my debt had risen to £201 :mad2:

I must of got about 4 calls, voicemail's and texts a day from them


i contacted them and they agreed to put the case on hold for 30 days

i contacted the gym and i spoke to Sarah and told her after sending an email to customer services they replied saying i had to pay,


i argued the case again with Sarah who then became rude and said there is nothing further she could do i had to go by that email.


I asked her if she could send me a copy of the email she sent to head office so i could argue the case and she said she would do it when she had time.


I have since emailed her 2-3 times requesting this email and she is not replying or giving me the information.


I have now been sent a final 10 day letter from CRS saying they would pass my case to Zinc if not paid :mad2:


I contacted them and they have agreed to put it on hold for a further 30 days.

I have been emailing customer services and they are flat out refusing to wipe the debt out.


GIve said the them and the gym i have no issue to pay the cancellation fee but this has been going on 5 months and i feel the unlawful fees being added on were not my fault as the gym was acting on my behalf and advising me all along.


Im so annoyed if they had just accepted the cancellation fee i would not be in this position! :mad2:

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Simply ignore everyone

There's nothing they can do to you


They are a dca and not bailiffs

They have zero legal powers

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Hi PP and thanks for starting the new thread.


We've been dealing with X4Less cases here for many years and we've this same scenario many times. Gym staff give out wrong info and then leave you at the mercy of Harlands/CRS and their increasing demands.


From now on, stay OFF the phone. X4Less are not likely to help you sort out the mess they've caused. And Harlands/CRS will do nothing but keep making demands for increasing amounts.


Now for the good news - as DX said above, Harlands/CRS are just chancers who try to harass folk into paying but they have no power or authority and they don't take court action.


Hence our basic advice - ignore Harlands/CRS completely from now on. Stop calling anyone and send no emails.


Keep us posted and keep a log of all calls or texts from Harlands/CRS in case you need to complain to Trading Standards.



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