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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Contacted by Norwegian debt collectors (UK resident)


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see what comes next as you say they may not know your not there>>?? see what others advise as awell

 

Agree, see what comes next, if you are unsure about this email.

 

If you believe that a debt is owed by you to this Norwegian energy company, then contact the energy company directly for more information. Perhaps they are still trying to bill you for energy for a period you were not actually resident there and the actual amount owed is a smaller sum. You don't have to give your UK address, but simply state that you are not resident in Norway any more and use an email address, as you are moving around to different places.

 

In theory, i think Norway are party to the European debt agreement and that UK courts can apply Norwegian court judgements or even deal with Norwegian creditors claims. So it is not impossible that you could be traced to the UK and receive UK court papers.

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If they wanted to they could get a Norwegian court judgement. They then try to search for you and find you in the UK. They then pass to UK Solicitors who apply to a UK court to enforce judgement here. If you did not defend the UK court application, then they would enforce the debt here using standard methods e.g bailiff to your door.

 

Most energy companies don't do their own debt enforcement. It gets passed to debt collectors fo take appropriate actions.

 

Your choice really. You don't have to deal with debt collectors. If the energy company refuse to deal with you, then ask them to confirm in writing that they are not interested in dealing with you in regard to repayment of this debt. Then if they ever come after you for the debt, they can't say that you never contacted them.

We could do with some help from you.

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okay thanks for the help. How would they know I am a UK citizen?

They dont know anything about me other than my name and email.

 

sorry new to all this and dont really understand much.

for all they know that email address isnt even in use right?

They have no other way of contacting me bar that email so how do they go about it?

 

Could you give me advice on what to say to the energy company please. Appreciate the help mate

 

People do tend to try to hide, hoping never to be found. Human nature !

 

If they know you came from the UK originally, then they may have UK agents who can carry out searches on databases here such as credit records. Very difficult to hide these days. But it coukd take a long time to find you.

 

If you email the Energy company ( find it online) with the account reference number or your name/norwegian address, just saying that they have contacted the current person at the address relating to yourself as a previous occupier of the address. That you are not aware of any outstanding bill being unpaid and in order to clear up the confusion, can they email a copy of the bill they believe is outstanding. Just say that you are not currently resident at a permanent address and can only be contacted by email.

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We could do with some help from you.

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