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I rent a small space in a privately run market area.

Rent is paid by direct debit and is paid weekly.

 

This week the rent was taken twice.

I have received an email from the owners acknowledging the mistake and stating the money will be returned to my account but that it could take up to 5 days to show up.

 

My question is,

is this a normal time period for waiting for monies to be refunded?

 

I understand that they bank with Barclays.

 

Here is the text of the email sent:

 

Due to an error, an incorrect Direct Debit was applied to your account on 24/01/17.

Any money that may have been taken incorrectly from your account will be reimbursed from tomorrow,

this may take anything up to 5 working day to be active in your account.

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I'm not sure if it's the usual time – but I don't consider that it is excessive.

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