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    • Oh I see! thats confusing, for some reason the terms and conditions that Evri posted in that threads witness statement are slightly different than the t&cs on packlinks website. Their one says enter into a contract with the transport agency, but the website one says enter into a contract with paclink. via website: (c) Each User will enter into a contract with Packlink for the delivery of its Goods through the chosen Transport Agency. via evri witness statement in that thread: (c) Each User shall then enter into its own contract with the chosen Transport Agency. Packlink does not have any control over, and disclaims all liability that may arise in contracts between a User and a Transport Agency I read your post at #251, so I should use the second one (and changing the screenshot in the court bundle), since I am saying I have a contract with Evri? Is that correct EDIT: Oh I understand the rest of your conversation. you're saying if I was to do this i would have to fully adjust my ws to use the consumer rights act instead of rights of third parties. In that case should I just edit the terms and stick with the third parties plan?. And potentially if needed just bring up the CRA in the hearing, as you guys did in that thread  
    • First, those are the wrong terms,  read posts 240-250 of the thread ive linked to Second donough v stevenson should be more expanded. You should make refernece to the three fold duty of care test as well. Use below as guidance: The Defendant failed its duty of care to the Claimant. As found in Donoghue v Stevenson negligence is distinct and separate to any breach of contract. Furthermore, as held in the same case there need not be a contract between the Claimant and the Defendant for a duty to be established, which in the case of the Claimant on this occasion is the Defendant’s duty of care to the Claimant’s parcel whilst it is in their possession. By losing the Claimant’s parcel the Defendant has acted negligently and breached this duty of care. As such the Claimant avers that even if it is found that the Defendant not be liable in other ways, by means of breach of contract, should the court find there is no contract between Claimant and Defendant, the Claimant would still have rise to a claim on the grounds of the Defendant’s negligence and breach of duty of care to his parcel whilst it was in the Defendant’s possession, as there need not be a contract to give rise to a claim for breach of duty of care.  The court’s attention is further drawn to Caparo Industries plc v Dickman (1990), 2 AC 605 in which a three fold test was used to determine if a duty of care existed. The test required that: (i) Harm must be a reasonably foreseeable result of the defendant’s conduct; (ii) A relationship of proximity must exist and (iii) It must be fair, just and reasonable to impose liability.  
    • Thank you. here's the changes I made 1) removed indexed statement of truth 2) added donough v Stevenson in paragraph 40, just under the Supply of Goods and Services Act 1982 paragraph about reasonable care and skill. i'm assuming this is a good place for it? 3) reworded paragraph 16 (now paragraph 12), and moved the t&cs paragraphs below it then. unless I understood you wrong it seems to fit well. or did you want me to remove the t&cs paragraphs entirely? attached is the updated draft, and thanks again for the help. WS and court bundle-1 fourth draft redacted.pdf
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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CRS (Zinc Group & Harlands)


AndrewKate
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I am looking for some advice.

 

I received a txt today from CRS (Credit Resource Services) stating "We are now able to offer you an amazing 50% settlement. Please call CRS on 01444 449 165 between 08:00 and 6pm in order to agree with us.

 

This confused me as i wasn't aware i owed them any money so i called up to see what this was about.

According to them it was a Gym membership from Nov 2012. They claim that i had spoken to them in March 2013 and agreed to provide proof of address as i had moved away from the area in Feb 2013 around 80 miles away.

 

Now hears were i got confused, I recall speaking to the Zinc Group about this query on 04/04/13 and they agreed that as long as the proof was sent to them that the account would be closed so i got a letter of my local council to say when i moved out of the council house which was 23/02/13. From which i have never heard any reply about this. And in speaking to the Zinc Group today, as far as they are aware the account is closed.

 

CRS are adamant that there is over £200 on the account outstanding and they can reduce this to £165.

I told them that as far as i am aware the account was closed and that i wasn't going to pay them a penny.

They said they would put the account on hold for a week and the call me back? why i don't know.

 

I did when i decided to cancel the membership speak to staff in the Gym and they just said its fine. As i moved and was at the time suffering from Severe Depression and Anxiety and this info was relayed onto the Zinc Group as all the harassment was making things worse.

At the time of signing up i was unaware that it wouldn't be with the Gym but with some other company.

 

Any help or advice on what to do next would be Greatly appreciated.

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Ignore

And stop phoning no legal powers DCA's

They are not bailiffs!!

 

Can't do anything to you

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Hi AK,

 

Stay OFF the phone from now on !!

 

If they call you back, tell them, "In writing only." and hang up with NO further discussion.

 

There's no need to respond to CRS (Credit RESOLUTION Services) begging letters or texts. And don't speak to Zinc again either. If you really owed anything, they'd have sorted this before 4 years had passed by !!

 

Harlands/CRS are just trying it on and, once they realise you can't be fooled or bullied into paying, they'll leave you alone.

 

Keep us posted and read about Harlands/CRS on other threads here, so you see how they operate.

 

:-)

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Great !!

 

If they call you, follow, my advice above.

 

:-)

We could do with some help from you

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EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

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Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

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  • 2 weeks later...

[ATTACH]65886[/ATTACH]

 

Had this sent to an old address.

I was thinking of sending a letter to them but I'm not quite sure what to say in it.

Any advice would be appreciated.

Edited by AndrewKate
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Attachment unapproved. Waaay too much personal info on it.

 

Can you repost minus the name at the top and rename the file into an anonymous one.

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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Hi AK,

 

If necessary you can hide any personal identifiers and re-post the letter for us to see. I doubt it contains anything we've not seen before, or that we need to see now.

 

However, you need to make sure you always know what Harlands/CRS are up to so send them the following letter :-

 

Harlands Group

2nd Floor, Rockwood House

9-17 Perrymount Road

Haywards Heath

West Sussex

RH16 3TW

 

Dear Harlands/CRS,

 

You have written to me at an old address so please note my current address is :-

 

xxxx, xxxxx, xxxx, xxxxx

 

Write to me here if you have anything to say but I will not be paying Harlands/CRS or anyone about a matter that is several years old.

 

Yours sincerely,

 

Send this and get a free Certificate of Posting at the Post Office to keep as proof of posting.

 

It's far better to know what they're up to, rather than them use an old address to take court action that would be undefended by you.

 

Get the letter sent off asap.

 

:-)

We could do with some help from you

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  • 1 month later...

apparently now my account has been passed back to the Zinc Group and have had a txt and letter now stating that i owe £347.04 but can settle today for £260.28 now or over the next 3 months.

Am sending them a email.

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why?

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Don't really know they haven't been in contact since early December and letter just states

Dear ......

We have been instructed by our above noted clients "CRS on behalf of a gym" in our capacity as Credit Management Professionals to commence formal recovery proceedings against you for this outstanding amount.

£347.04

 

We would therefore like to offer you the opportunity to find a resolution before any further action is required, you can:

Setup an affordable repayment plan (please call email of logon to the website)

Pay a one off settlement of £260.28 now or over the next 3 months.

 

Payments can be made by means of credit or debit card by calling zinc

alternatively please send a bank transfer to etc..

 

Please do not underestimate the seriousness of this matter and attend to this notice immediately. We are here to help and will be happy to assist you, with any queries.

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don't enter into any stupid letter tennis

esp by email.

it gives them a free way to harass you instead of having to waste money on a stamp.

 

 

there is nothing they can do to you.

 

 

go read post 2 again...

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Absolutely agree with DX.

 

Ignore their letter/demand/reduced settlement offer completely.

 

If you reply it suggests you are still taking them seriously to some extent.

 

If you ignore whatever they tell you, they will finally realise you're not worried about their demands.

 

Ignore them completely for now and keep us posted.

 

:-)

We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

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