Capquest and Erudio ate my hamster

[GreatHeight]

first of all, hello I'm new on here

secondly, sorry for the slightly silly title

 

this relates to a student loan from way back in 1992.

It was deferred for many years,

 

 

when it transferred from SLC to Erudio I noticed that £9 a month was coming out of my pay packet.

I was earning below the threshold but decided to just let it happen,

it was only £9 a month and not worth kicking up a fuss.

 

 

That continued for a couple of years and then suddenly it stopped.

No explanation or anything from Erudio about what was going on.

Again, I just left it, what the hell I thought.

 

There was then a gap of maybe a year during which I heard nothing from Erudio.

Then out of the blue about 6 months ago I got a letter from them saying my loan would now be managed by Capquest.

No explanation as to why.

Nothing from them saying I was in default or anything, no arrears either.

 

Capquest then start hounding me for the money.

Its about £500 I owe.

they wanted all the money, there and then!

They wrote to me and phoned me.

They wanted to know what car I have, what mortgage I have, how much my wife earns.

 

They said I could not defer even though I earn well below the threshold.

 

In the end I agreed to carry on paying £9 a month to them by direct debit.

Its not the end of the world but I do feel like they've pulled a fast one on me.

My loan is 24 years old.

I long believed it would be written off at 25 years.

Have they just knocked that one of the head for me between them?

 

I had a statement from Erudio last month which clearly states I have no arrears.

Yet when I emailed Erudio asking for a deferment form they said my account with them was terminated and I could only deal with the horrible capquest.

 

Sorry for the ramble.

Like I say its not the end of the world for me,

I just feel like I've been conned a bit by them,

and any thoughts or advice would be very much appreciated.

[dx100uk]

capquest are arrows are erudio all the same lot.

 

 

itake it you sadly spoke to crapest on the phone?

hence all these threats spoofed you and you told them everything including your inside leg measurement?

which they are not ever entitlted to anyway..

was this on the phone?

 

 

next time, put the phone down

they ARE NOT BAILIFFS

and have

NO SUCH LEGAL POWERS.

 

 

now you say you've been with erudio for several years?

cant be that long they only got sold the loans late 2013 early 2014.

 

 

sound to me you've been had blind.

 

 

might pay you to SAR SLC and get all the statements and paperwork.

 

 

when was the last SLC deferral?

[WarrenBuffet]

You have Greatheights, unfortunately.

 

Crappest as someone heRe calls them are a DCA like Eurido et al and many of them are the same company, just a different bluff name.

 

Im sure someone will be along with good advice as to what course of action you should take.

 

PS: Welcome to CAG.

[WarrenBuffet]

DX on the ball as ever, you are in good hands Greatheights.

[dx100uk]

warren butt in if you want

I always miss things..

 

 

dx

[WarrenBuffet]

Good to see you DX, hope you are keeping well?

[GreatHeight]

Thanks for the replies, much appreciated.

 

Yes it was over the phone they got me to set up the direct debit

~ they said otherwise they would mark me down as a 'refusal to pay'

and I didn't know what that meant exactly but I didn't like the sound of it.

 

 

My wife told me not to get a bad credit mark or she would clatter me with the frying pan!

 

What do you think they would do if I cancelled the direct debit? Would it affect my credit worthiness?

I can't remember the last time I got it deferred.

 

 

I lost track of it over time.

 

 

What is a SAR?

 

 

And how would that help?

 

Cheers again.

[dx100uk]

click the sar link and read though why is in post 2.

 

 

stop the payments

they cant trash your credit file no matter what the no powers DCA has told you

 

 

if they do well deal with it.

but I suspect this is well statute barred.

[GreatHeight]

Thanks again for the advice. I'm not sure it is statute barred because I have made payments during the last six years. In fact I never asked to stop the payments, it was Erudio who just stopped taking them.

 

In 10 months time this loan becomes 25 years old. Student loans are supposedly written off after that time.

 

Do you think that will happen now I've been moved to Capquest?

[silverfox1961]

Hi, sorry to jump in here.

 

As you say, you have paid in the last 6 years however, was there another 6 year period preceding this where no payment and no deferment was done? If so, you have been (as DX would say) cash cowed.

[WarrenBuffet]

My tuppence worth,

A SAR will show you everything they have as regards your Student Loans, in lay mans term it will show you if they have any right of ownership over this "Alleged" debt and if they have failed to follow the proper legal process. (They generally do)

 

Silverfox makes a good point above, you mentioned in the opening post that there was a gap in when you lost total contact and they stopped taking payment, the SAR will show this and if 6yrs or more its Statute Barred and they have been stealing from you ever since.

 

So, first thing to do, as advised is to send a SAR so you can establish if they have evidence to enforce the debt or provide you with the evidence to prove they havn't?

[dx100uk]

small point

you haven't moved anywhere

I say again capquest ARE ARROWS ARE ERUDIO..

next desk different bloke in a different coloured skirt.

 

 

stop falling for the illusion its escalated anywhere.

you got mugged on the phone..end of.

 

 

its that conversation where they said a whole load of things they would never put in writing scared you

[GreatHeight]

Hi, sorry to jump in here.

 

As you say, you have paid in the last 6 years however, was there another 6 year period preceding this where no payment and no deferment was done? If so, you have been (as DX would say) cash cowed.

 

Hi,

there was never a 6 year gap when I had no contact - I renewed deferment every year for many years and then started paying it off, but I never lost contact for 6 years. The only gap was for about one year, when Erudio for whatever reason stopped taking my payments.

 

I don't really know what to do with this at the moment. I'm thinking that if this loan will be written off next year when it reaches the 25 year mark, then i will have paid about £90 to capquest in monthly payments by then ~ maybe that's worth it to keep them off my back. But if they wriggle out of writing the loan off next year and I have to carry on paying, then I'll be naffed off about that for sure.

 

Its like they've changed the goalposts.

 

I realise its a loan and its reasonable to pay loans back, but I have always followed the rules, I deferred it when I wasn't earning the threshold, I paid it when I was, and I even paid some when I was back under the threshold again. then out of the blue they send me to a debt collector, albeit the same company like has been pointed out.

 

I haven't done anything wrong regarding the loan and have never had any letter warning me that I was.

[dx100uk]

SAR time

[brassnecked]

The SAR should throw up any muppetry by the Arrows shower, certainly something you could spank them with later.

[GreatHeight]

SAR time

 

 

Thank you to everyone for all your advice on this, sorry I haven't replied for a while, been having some other issues, if its not one thing its a million others!

 

Anyhow, Erudio have recently informed me that my loan 'matured' (whatever that means? Defaulted?) on 31.3.2010 and at that point my account 'exited the terms and conditions' and became 'payable in full' and this is why it was passed over to Capquest - albeit six years later!

 

At no point did I receive any letter from either Erudio or for that matter the Student Loans Company informing me that this had happened.

 

So, like you have suggested, it is SAR time. Should I send the request to ERudio or to the Student Loans Company?

 

And when I get the information from them, what do I look for and what do I do with it?

 

 

Many many thanks,

GreatHeight.

[WarrenBuffet]

More Bulls-hit, Crapest are just another DCA owned by .....probabLy Eurido or whatever?

 

Send SAR to SLC I believe, but wait for someone to confirm or deny.

[dx100uk]

crapest are arrows same lot

sar slc maturing...what rubbish.......

[GreatHeight]

More Bulls-hit, Crapest are just another DCA owned by .....probabLy Eurido or whatever?

 

Send SAR to SLC I believe, but wait for someone to confirm or deny.

 

Thank you, yes to the SLC, I found the info on the SAR link, much thanks

[brassnecked]

Looks like it might be Statute Barred being an old Mortgage style loan then. if defaulted in March 2010 and not chased until now. See what the SAR reveals.