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    • I'm not sure on the best option here, I'm happy to go with Tomlin, however I can afford to pay this one in full if needed and wonder whether I should be trying to get a reduced amount, perhaps in the court hallway before going in? that would require submitting a WS of some sort. What I 'like' (strong word) about TO in this instance, is that it allows me to keep my savings to hand for further accounts needing attention in the near future and I would hope gives me some control over the pcm amount.. I've read a number of TO threads now (fell to sleep at the keyboard last night ) but have a few questions please: - Do I specify the payment arrangement in a TO or the claimant? I'm thinking 20% lump upfront plus 96 months of circa 60 squid. - Who decides repayment amounts if CCJ is granted? if the judge, then do I submit I&E at any point? Given the amount of total debt across all my claims, I need to ensure anything I commit to is future proofed. I wouldn't want all my disposable income sent to this one debt, only to have another one in a month or two.
    • I'm sure I've said before that it's fine and dandy bringing in rules that favour you or your party, but you have to consider how it would play out if your opponents get in and want to use the same rules...
    • Its Gaelic celebration and bonfires today - Beltane Quite fortuitous for tomorrow lets hope
    • look on the bright side - it would allow Biden to do what he likes ...
    • Few tweaks as the run order was completely messed up and the main point of your defence (reconstituted agreement) pushed to the bottom of the statement.   I, XXXXXX, being the Defendant in this case will state as follows; I make this Witness Statement in support of my defence in this claim and further to my set aside application dated 1 November 2022. 1.The claimants witness statement confirms that it mostly relies on hearsay evidence as confirmed by the drafts in person in the opening paragraph. It is my understanding they must serve notice to any hearsay evidence pursuant to CPR 33.2(1)(B) (notice of intention to rely on hearsay evidence) and Section 2 (1) (A) of the Civil Evidence Act. 2.  I understand that the claimant is an Assignee, a buyer of defunct or bad debts, which are bought on mass portfolios at a much reduced cost to the amount claimed and which the original creditors have already wrote off as a capital loss and claimed against taxable income as confirmed in the claimants witness statement exhibit by way of the Deed of Assignment. 3. As an assignee or creditor as defined in section 189 of the CCA this applies to this new requirement on assignment of rights.  This means that when an assignee purchases debts (or otherwise acquires rights under a credit agreement) it also acquires certain obligations to the borrower including the duty to comply with CCA requirements (such as the rules on statements and notices and other post-contractual information).  The assignee becomes the creditor under the agreement. This ensures that essential consumer protections under the CCA cannot be circumvented by assigning the debt to a third party. 4.  I became aware of original Judgement following a routine credit check on or around 14th September 2020. 5. The alleged letter of claim dated 7 January 2020 was served to a previous address which I moved out of in 2018, no effort was made to ascertain my correct address.  I have attached a copy of my tenancy agreement which is marked ‘Appendix 1’ and shows I was residing at a difference address as of 11 December 2018 and was therefore not at the service address at the time the proceedings were served.  I have also attached an email from my solicitors to the Claimants solicitors dated 14 July 2022 which was sent to them requesting that they disclose the trace of evidence they utilised prior to issuing the proceedings against me.  This is marked ‘Appendix 2’. The claimants solicitors did not provide me with these documents. 6. Under The Pre-Action Protocol for Debt Claims 2017 a Debt Buyer must undertake all reasonable enquiries to ensure the correct address of a debtor, this can be as simple as a credit file search. The Claimant failed to carry out such basic checks. Subsequently all letters prior to and including ,The Pre action Protocol letter of claim dated 7 January 2020 and the claim form dated 14th February 2020 were all served to a previous address which I moved out of in 2018. 7. Upon the discovery of the Judgement debt, I made immediate contact with the Court and the Claimant Solicitors, putting them on notice that I was making investigations in relation to the Judgement debt as it was not familiar to me.  I asked them to provide me with a copy of the original loan agreement but this was not provided to me.   The correspondence to the Claimant Solicitor's is attached and marked ‘Appendix 3’ 8. On (insert date) I successfully made application to set a side the judgment. The claim proceeded to allocation, 9. The claimant failed to comply with the additional directions ordered by District Judge Davis on the 2 February 2024 'The Claim shall be automatically struck out at 4pm on 3 April 2024 unless the Claimant delivers to the Court and to the Defendant the following documents.' None of these documents were received by the court nor the defendant by that date. (insert date you did receive the documents) I then sent a Data Subject Access Request to Barclays but no agreement was provided. Details the timeline of communication between myself and Barclays are attached and marked ‘Appendix 4’and the copies of correspondence between myself and Barclays are attached and marked ‘Appendix 5’. Remove irrelevant 10.The claimant relies upon and has exhibited a reconstituted version of the alleged agreement. It is again denied that I have ever entered into an agreement with Barclaycard on or around 2000.  It is admitted that I did hold other credit agreements with other creditors and as such should this be a debt that was assigned to Barclaycard from another brand therefore the reconstituted agreement disclosed is invalid being pre April 2007 and not legally enforceable pursuant to HHJ Judge Waksman in Carey v HSBC 2009 EWHC3417.  Details of this are attached and marked ‘Appendix 6’. The original credit agreement must be provided along with any reconstituted version on a modified credit agreement and must contain the names and address of debtor and creditor, agreement number and cancelation clause. 11. Therefore the claimant is put to strict proof to disclose a true executed legible agreement on which its claim relies upon and not mislead the court. 12. It is denied I have ever received a default Notice pursuant to sec 87(1) CCA1974.The claimant is put to strict proof to evidence from the original creditors internal document software the trigger of said notice.  13.   As per CPR 1.4(2)(a) the court encourages parties to cooperate with each other in the conduct of proceedings in order to try and save time and costs for the parties and to also save the time and resources of the court however, despite vast attempts at mediation the claimants have been most unreasonable and have remained unwilling to mediate. 14. Until such time the claimant can comply and disclose a true executed copy of the original assigned agreement they refer to within the particulars of this claim they are not entitled while the default continues, to enforce the agreement pursuant to section 78.6 (a) of the Credit Consumer Act 1974. I believe that the facts stated in this Witness Statement are true.  I understand that proceedings for contempt of court may be brought against anyone who makes, or causes to be made, a false statement in a document verified by a statement of truth without an honest belief in its truth. Signed                 ………………………………………………….. Name                  XXXX Date                     30 April 2024   Run 3 copies Court /Claimants Sol/File
  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Egg... Fantastic waste of their money !


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Couple of days ago (13th April) sent off my DPA request through Egg's online secure mail...

 

All well and good... They reply back (14th) £2 / statement up to maximum of £10 which actually seems reasonable... Authorise them to take that from my card (not been taken yet so hope that remains the case :)) which they confirm on 15th

 

The bset part about all of this though... Today through the old letterbox drops individually posted statements ! Only got 6 through so far but... My postie's gonna love me tomorrow when he has to deliver another 66 of them !!!!!! :) :) :)

 

Is this just me or have they been doing this for everyone ???

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Is this just me or have they been doing this for everyone ???

Different banks have been doing different things - they just haven't got a clue what's happening. The important thing is to keep an eye on the 40 day deadline.

 

Good luck.

Alecto, Magaera et Tisiphone: Nemesis on Earth is come.

 

All advice and opinions given by Spiceskull are personal, and are not endorsed by Consumer Action Group or Bank Action Group. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Update:-

 

Got most of statements through from egg although missing a whole year of statements. Emailed them through website letting them know of this 'oversight' hopefully they should come through with the remainder of them shortly ! :D

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DPA request quote]

 

Whats a DPA request?

HSBC, FS £100

Hfax Credit Card Full Settlement £330

Lloyds FS £503 (had to do moneyclaim + allocation questionaires

Halifax Full Settlement £979

Lloyds Credit Card Moneyclaim raised.

 

03/05/06 Fraud case with Egg resolved after 2 1/2 months!, full refund of fraud amount+interest+charges (£1060). Apology and cheque for £300 - BBC Working Lunch helped scare them into action.

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CMDenny - you must read the FAQ's - it's all in there.

 

...but, it's a Data Protection Act (subject access) request.

 

A list of all charges made on the account - they have to provide it under the DPA as it's 'personal information' about you, and therefore you are legally entitled to it and they are legally bound not to charge more than £10 for it - as they are the data controllers that would have to be registered with the IC's office.

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Advice & opinions of Dave, The Bank Action Group and The Consumer Action Group are offered informally, without prejudice & without liability.

Use your own judgment. Seek advice of a qualified insured professional if you have any doubts.

 

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Update:-

 

Got most of statements through from egg although missing a whole year of statements. Emailed them through website letting them know of this 'oversight' hopefully they should come through with the remainder of them shortly ! :D

 

Got reply...

Apologising that I've not recieved them and will re-post and not charge me again as already been charged... (Not that I've seen any charges go through !:D ) They have been fairly prompt with these at least :D

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Finally got last year of statements !

 

Only got another £20 on them though unfortunately... Still... Off I go to claim them back ! :D

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As ever, with (I believe most if not) all advice given on this website, I am not qualified to give any advice and you are duly warned that any decisions are your own decisions made on your own account and no liability will be accepted for any advice followed ! Use your own judgment.

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Give Egg their due... They are prompt with their response...

 

Just recieved this from them...

 

Dear Dinghy

 

We have noted the announcement made by the Office of Fair Trading on 5th April 2006 regarding credit card default charges.

 

We are pleased that the OFT has recognised that Egg has practices in place to make it as easy as possible for customers to pay their monthly credit card bill, which includes the requirement to set up a Direct Debit prior to receiving an Egg Card or Egg Money card.

 

We have worked closely with the OFT throughout this inquiry and now intend to study closely the key principles set out in their statement.

 

For further information regarding our charges please go to section 7 of the Egg Card Credit Agreement - new.egg.com/visitor/0,,3_11087--View_1068,00.html

 

If we feel that our charges should be adjusted, this will only take effect from the date that the charges are adjusted. Therefore, I'll be unable to amend any charges you've received before this date.

 

Thanks for your message.

 

Regards

 

Christopher Wilson

Internet Customer Services

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I have responded thus:-

 

WITHOUT PREJUDICE

Dear Mr Wilson,

 

I apreciate that you have noted the OFTs response and that you have worked closely with them throughout their investigation. The OFT did not however conclude a 'fair' charge that credit card companies could charge. They did however conclude that anything over £12 was certainly unreasonable.

This however is entirely irrelevant to my request.

 

As stated before I believe these charges to be a penalty and section 7 is therefore a penalty clause and thus unenforceable both under the common-law in England & Wales and also under both the Unfair Terms in Consumer Contracts Regulation and the Unfair Contract Terms Act. Since these terms are unlawful you cannot enforce them.

 

If in the alternative you claim that these are a 'fee' for services rendered then I personally do not believe they are proportionate as required by the Supply of Goods and Services Act. (In fact the OFT ruling clearly supports this contention)

 

Your swift responses in this matter thus far are apreciated and I hope that we can resolve this amicably in the near future. Can I however draw your attention to the 14 days notice stipulated in my original request (starting 04/05) which I will presume you will keeping to.

Regards

 

Dinghy

 

Hopefully this will let them know that I mean business and will just pay up ! :D

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Hopefully this will let them know that I mean business and will just pay up ! :D

 

I guess not... Got this condescending reply...

 

Dear Dinghy

 

The overlimit charges can't be refunded as they were applied correctly.

 

Your monthly statements always show an estimated interest for next month's statement. Therefore giving you an idea of how much you can spend without going over your agreed credit limit.

 

The charges are also in our terms and conditions regarding the charges to which you agreed at the time if your application.

 

Your views regarding the charges have been logged in our complaints procedure.

 

Thanks for your message.

 

Regards

 

Fazia Banaras

Internet Customer Services

 

Roll on the 14th day...

  • Confused 1

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As ever, with (I believe most if not) all advice given on this website, I am not qualified to give any advice and you are duly warned that any decisions are your own decisions made on your own account and no liability will be accepted for any advice followed ! Use your own judgment.

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  • 2 weeks later...

This is only for £80 !!!! Thought these xxxxxxx *********** were supposed to just roll over for small amounts like this...

 

Anyway... To keep anyone checking in up to date on this... LBA gone today...

 

As previously stated I firmly believe that the regime of 'fees' which you have been applying to my account in relation to exceeding credit limits and so forth are unlawful at Common Law, Statute and recent Consumer regulations.

 

I would draw your attention to the terms of the contract which you agreed to at the time that I opened my account. It is an implied term of that contract that you would conduct yourselves lawfully and in a manner which complies with UK law.

 

I am frankly shocked that you have operated my account in this way as I had always reposed confidence in your integrity and expertise as my fiduciary.

 

I require repayment in full of the £80 which you have charged me. If you do not comply fully within 14 days then I shall begin a claim against you for the full amount plus interest plus my costs and without further notice. Once again could I request that you please furnish me with the address to which a summons should be posted if this becomes necessary.

Regards

 

 

Dinghy

 

 

Moderated - please be aware of the potential for libel action.

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As ever, with (I believe most if not) all advice given on this website, I am not qualified to give any advice and you are duly warned that any decisions are your own decisions made on your own account and no liability will be accepted for any advice followed ! Use your own judgment.

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Seems almost petty of them to fight you, considering you have specifically quoted why you find the charges unacceptable (and they should know that these are the reasons you'll quote and which'll win you the case if it went to court) - having already refunded thousands they have clearly (if not officially) agreed that we're right so why waste so much time quibbling? Christ, our time is cheaper than theirs!

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Seems almost petty of them to fight you, considering you have specifically quoted why you find the charges unacceptable (and they should know that these are the reasons you'll quote and which'll win you the case if it went to court) - having already refunded thousands they have clearly (if not officially) agreed that we're right so why waste so much time quibbling? Christ, our time is cheaper than theirs!

 

It certainly does... You would think it must have cost them more in time already to investigate this than to just give me the £80 back...

 

Here's their latest response....

 

 

Dear Dinghy,

 

I'm sorry to hear that you believe the over limit fees have been applied to your account unfairly, however, details of these charges were contained within the Egg Card Terms and Conditions document that you signed and accepted on completion of your appliation.

 

Please also be aware that as the cardholder it's your responsibility to ensure that your account remains within its limit at all times, had your balance stayed within it's limit no charges would have been applied.

 

In view of the nature of your grievance, I've forwarded your message onto our Customer Relations Office for further investigation. I anticipate that they'll contact you within five working days.

 

Thanks for your message.

 

Regards

 

Zoe Burnett

Internet Customer Services

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DO YOU HAVE A WEBSITE AND WANT TO PROVIDE A VALUABLE LINK TO THIS FORUM ? Go to this thread:-http://www.consumeractiongroup.co.uk/forum/showthread.php?p=52854

 

As ever, with (I believe most if not) all advice given on this website, I am not qualified to give any advice and you are duly warned that any decisions are your own decisions made on your own account and no liability will be accepted for any advice followed ! Use your own judgment.

Seek advice of a qualified, insured, professional if you have any doubts.

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What do we think ? 3rd time lucky ?

 

Dear Sirs,

 

For the third time of asking could you please furnish me with the correct address to serve a summons upon if, as it seems likely from your current correspondance, you fail to discuss a suitable settlement for this complaint and leave me with no option but court action.

 

Regards

 

Dinghy

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DO YOU HAVE A WEBSITE AND WANT TO PROVIDE A VALUABLE LINK TO THIS FORUM ? Go to this thread:-http://www.consumeractiongroup.co.uk/forum/showthread.php?p=52854

 

As ever, with (I believe most if not) all advice given on this website, I am not qualified to give any advice and you are duly warned that any decisions are your own decisions made on your own account and no liability will be accepted for any advice followed ! Use your own judgment.

Seek advice of a qualified, insured, professional if you have any doubts.

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Finally got an address (of some sorts) from egg... Along with more delaying bulls@&!e...

 

Dear Dinghy

 

I'm sorry you feel this way, however as you exceeded your agreed credit limit, and have signed a contract with us, agreeing to all charges I'm unable to offer any sort of refund.

 

If you'd like to make a formal complaint, please write to our Customer Relations Office at the address below:

 

Customer Relations Office

Egg

Pride Park

Riverside Road

Derby

DE99 3GG

 

Once they've received your complaint, they'll investigate it and contact you as soon as possible.

 

Alternatively, please click on the link below and it'll take you to our complaints procedure online:

 

new.egg.com/visitor/0,,3_37155--View_162,00.html

 

Incase you're unaware, an official complaint has to be handled by our Customer Relations Office before the Ombudsman can be involved.

 

Thanks for your message.

 

Regards

 

Phil Gardner

Internet Customer Services

 

Not sure if this is the correct address to serve summons on (will have another scout around here when the time comes) but I guess they are at least reading part of my messages now !

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As ever, with (I believe most if not) all advice given on this website, I am not qualified to give any advice and you are duly warned that any decisions are your own decisions made on your own account and no liability will be accepted for any advice followed ! Use your own judgment.

Seek advice of a qualified, insured, professional if you have any doubts.

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Figured I'd best point out to them that I knew that this was already in the hands of their customer relations office and that I wouldn't be delayed...

 

Dear Sirs,

 

To avoid any misunderstanding, I would like to ensure that you are aware that copies of the messages sent on 4th May at 19:15 and 19 May at 14:46 have both been sent to the Customer Relations Office at the below address and I had believed that they were a party to this e-message correspondance too since you informed me in your messages of 8th May at 08:17 and 20th May at 11:59 that it was being logged in your complaints procedure and forwarded to your Customers Relations Office respectively.

 

As I have clearly indicated in our correspondance, whilst I understand that clauses were in the contract with regards to overlimit charges I do not believe that these clauses are legally valid and whilst a complaint to the ombudsman may be in order at a later time I firmly believe that the courts are the correct forum to resolve an issue such as this.

 

Again, to avoid any misunderstandings please let me draw your attention to my final deadline for resolution of this as stated in my letter of 19th May of 14 days from said date (ie 2nd June 2006) This will have given you 28 days to resolve this dispute, in my opinion, plenty of time in which a company of your size should have satisfactorily addressed this matter especially in regards to a relatively limited sum such as this.

 

Regards

 

 

Dinghy

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DO YOU HAVE A WEBSITE AND WANT TO PROVIDE A VALUABLE LINK TO THIS FORUM ? Go to this thread:-http://www.consumeractiongroup.co.uk/forum/showthread.php?p=52854

 

As ever, with (I believe most if not) all advice given on this website, I am not qualified to give any advice and you are duly warned that any decisions are your own decisions made on your own account and no liability will be accepted for any advice followed ! Use your own judgment.

Seek advice of a qualified, insured, professional if you have any doubts.

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Looking back over this, it's quite amusing the responses I'm getting...

 

Heard these charges are unlawful - want my money back. What's your address

OFT actually praised us for our procedures. Even if we decide what we were doing was unlawful we won't backdate it.

Thought that was generous of them !;)

These charges are unlawful. What's your address

Can't be refunded. Been applied correctly.

These charges are unlawful. What's your address.

Can't be refunded. Been applied correctly.

What's your address.

Can't be refunded. Been applied correctly.... oh and btw - Our address is... And you gotta speak to CRO first.

This one cracks me up most... I didn't even ask about the charges... Just wanted an address !:lol:

Poke it up your a@$!e I've sent correspondance to your CRO as have you, you ain't fobbing me off. Oh and btw these charges are unlawful.

 

Rarely do any of their letters actually say anything different or even seem like an actual response to what you have said...:-x

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Third time lucky for " escalation" to their Customer Relations Office ?

 

Dear Dinghy

 

Thanks for informing us of this.

 

I've also logged a complaint for you and escalated this to our Customer Relations Office.

 

Your complaint reference number is EGG/XXXXXX/2006.

 

Expect to hear from us again shortly.

 

Thanks for your message.

 

Regards

 

Lauren Shaw

Internet Customer Services

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As ever, with (I believe most if not) all advice given on this website, I am not qualified to give any advice and you are duly warned that any decisions are your own decisions made on your own account and no liability will be accepted for any advice followed ! Use your own judgment.

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Hmmm...

 

Just got email through from egg amending my T&C's increasing the APR on my account...

 

Connected ?

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DO YOU HAVE A WEBSITE AND WANT TO PROVIDE A VALUABLE LINK TO THIS FORUM ? Go to this thread:-http://www.consumeractiongroup.co.uk/forum/showthread.php?p=52854

 

As ever, with (I believe most if not) all advice given on this website, I am not qualified to give any advice and you are duly warned that any decisions are your own decisions made on your own account and no liability will be accepted for any advice followed ! Use your own judgment.

Seek advice of a qualified, insured, professional if you have any doubts.

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Keep Going mate- you will get there.

HSBC, FS £100

Hfax Credit Card Full Settlement £330

Lloyds FS £503 (had to do moneyclaim + allocation questionaires

Halifax Full Settlement £979

Lloyds Credit Card Moneyclaim raised.

 

03/05/06 Fraud case with Egg resolved after 2 1/2 months!, full refund of fraud amount+interest+charges (£1060). Apology and cheque for £300 - BBC Working Lunch helped scare them into action.

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Keep Going mate- you will get there.

 

Oh I have no doubt about that...

 

It's just the apparent retaliatory increase in the interest rate that annoys me !

SM_explotar2jr.gif

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DO YOU HAVE A WEBSITE AND WANT TO PROVIDE A VALUABLE LINK TO THIS FORUM ? Go to this thread:-http://www.consumeractiongroup.co.uk/forum/showthread.php?p=52854

 

As ever, with (I believe most if not) all advice given on this website, I am not qualified to give any advice and you are duly warned that any decisions are your own decisions made on your own account and no liability will be accepted for any advice followed ! Use your own judgment.

Seek advice of a qualified, insured, professional if you have any doubts.

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03/05/06 Fraud case with Egg resolved after 2 1/2 months!, full refund of fraud amount+interest+charges (£1060). Apology and cheque for £300 - BBC Working Lunch helped scare them into action.

Bravo, sir..

 

Actually feel less bad about the licence fee now I know at least my contribution's worth goes somewhere to actually help someone rather than all going on Celebrity Saturday Night Pop Fever Star On Ice Live or whatever...

 

Plus anyone who sticks it to Egg is alright by me..

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Hi Dinghy,

Waiting to see how you go with Egg before I start my claim (I know, am chicken- just Egg seems a bit more tricky than the others I'm claiming for!!).

 

Anyway, just wanted to let you know that I received the same email from Egg on the 24th advising of their increase in APR and I have not started my claim at all yet.

 

So they're not just picking on you, it's all of us! Suppose they need to get their money back from all these claims somehow!

 

Good luck with everything...

 

SB

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