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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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RPJONES78 v BARCLAYS **WON**


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Rich, you can argue the amounts as not matching your figures and suggest if they dont agree to add them you could always let the judge decide.

failing that you would just start a new claim with court costs to be added so its in their interests to refund the new charges NOW!!!

 

yes agree but i tried this and they said no way. the claim we have is what we pay. :-|

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Good point. Cheers guys - appreciate your thoughts. I'm hoping the postie will hand me the letter tomoz so will keep ya posted!

**WIN** Barclays round 1: £2118.45 - full settlement 18th April 2007 (7 months in total)

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Cheers! Either way i'm the winner, ha ha!! Ooh, probably shouldnt start getting too cocky at this stage, the gods of barclays may strike me down!!!:)

 

they wont strike you down. :D litigation peeps are very easy to deal with. no confrontation at all i promise. ive dealt with tom, laura, gino, and rebecca. as long as you are cool as a cucumber they will be with you. :D

and darn likes krysta ;)

 

and others but they all keep leaving ha ha

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Krysta didnt even waste her breath on me - she just handed me straight over to Tom! Her loss though, ha ha! ;)

**WIN** Barclays round 1: £2118.45 - full settlement 18th April 2007 (7 months in total)

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Hi all,

 

 

I've not had the letter from Barclays today unfortunately - but hopefully it will arrive on Monday. When I spoke to Tom on Thursday I foolishly didnt ask for his direct line number - has anyone got it at all - just in case I Need to call him should the letter not arrive by, say, Tuesday? No worries if not as I do have Krysta's number so I guess i could get him through her number.

 

Cheers - and good luck on the National to all those who have got a bet!

 

Rich

**WIN** Barclays round 1: £2118.45 - full settlement 18th April 2007 (7 months in total)

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Cheers for the number Kimmy. Unfortunately the letter hadnt arrived this morning - instead just more juck mail from Barclays - oh how they play with me, the swines! I am hoping I will have a letter tomorrow otherwise I will have to give Tom a call as the court date in now just 4 days away...

 

Rich

**WIN** Barclays round 1: £2118.45 - full settlement 18th April 2007 (7 months in total)

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Good going Rich, not far now.

 

I am just trying to get my husband to ring now. I would love to do it as I have done the whole thing from the start but unfortunately one of the accounts is in his name so they probably won't give me the time of day. Little do they know that its me who has caused them yet another little problem.

 

Half of me wants to see what they do as they will have problems getting hold of him and the other half wants to ring them and set the ball rolling.

 

Ooohh this stage is sooo exciting!!

 

Let us know your news as soon as.

Laineybelle

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Howdy!

 

Right - we have some progress! Progress off the 'i've almost WON' type! Had the letter from Barclays this morning offering full and final settlement. Only thing is is that it was about £300 short! At first I was going to just leave it, but then I though bugger it and I gave young Thomas a call! It seems that they had missed off the Court costs and they also agreed to pay back the amount which was on my final figures. So Tom asked me to cross out their sums and put the amended sum of money down along with my initials. I did that and e mailed as well as faxed him a copy. No word back from him though. I wrote in the e mail and fax that I would only contact the court when the money was credited back into my account. Tom said that they would transfer the money back TOMORROW!!!! So they'd better do! Will let you know...

I really want to shout that i've won, but i''l leave that til tomorrow - hopefully!!

 

Cheers all!

 

Rich

**WIN** Barclays round 1: £2118.45 - full settlement 18th April 2007 (7 months in total)

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Thanks dickeggsy! In my excitement i've just written off to Citifinance to my claim with them now - quite addictive isn't it!!

 

Cheers

 

Rich

**WIN** Barclays round 1: £2118.45 - full settlement 18th April 2007 (7 months in total)

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WON!!!!!!!!!!!!!!!

Account credited today - my account looks so strange out of the RED!! Not been like that since 2002!!!

Thank you every one for your encouragement and support and sound advice, it is really really appreciated! I really want to celebrate now but have to go back to work! Will donate tomoz or later and do the Q'aire also. Could a mod please put a WON tag on me?!! :)

THANK YOU!!

Rich xx :D

**WIN** Barclays round 1: £2118.45 - full settlement 18th April 2007 (7 months in total)

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Thanks guys! Checked the account throughout the morning and the money hadn't been paid in so gave Tom a call at 2pm and left a message - and also mentioned if the money wasnt put in then there was no way that I would cancel court proceedings... about an hour later the money came through!! ha ha!

**WIN** Barclays round 1: £2118.45 - full settlement 18th April 2007 (7 months in total)

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WELL DONE RICH MATE!!!!!!!!!!!!!!!!

 

I am really pleased for you, you really deserve it. Enjoy your money mate...along with the moment and good luck with your next 'project'.

 

We are awaiting a letter from barclays as my hubby did ring on Tuesday, then again Wednesday and was told a letter would be with us by the end of this week. I might sus out whether he has any more charges on his account since the original claim and see if I can wangle them also. There should only be a couple so worth a try.

 

Congratulations again.

 

laineybelle

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