EE Account

[tonycee]

Hello good people.

I have a question or two about my EE account that I know nobody can answer better than you.

 

Here goes.

 

Approx this time last year I was invited by EE to take out a contract with them

as they had taken over from my then current provider T Mobile.

 

I visited my local store and discussed my needs with them

they assured me that the contract they were selling me was more than adequate to cover

my UNLIMETED DATA USAGE agreement with T Mobile.

 

Within 2 months of signing up with EE, I was receiving data usage warnings,

and was being cut off half way through the month.

 

I revisited their store to discuss my concern and was persuaded to up grade my contract

to an extra 1GB of data per month at an additional cost of £3 per month.

 

Immediately afterwards I started receiving data usage warnings and again was cut off mid month.

I revisited the store and was persuaded ( yes I wanted one ) to take out a contract on an IPad.

and this additional 2 GB of data would eliminate the problem.

 

You guessed it. data usage warnings.

 

3 visit lucky?? No chance.

 

The store assistant on enquiry commented that my Ipad contract was " crap "

and on discussing with the store manager, they offered to give me, free of charge, a 1GB " booster "

that would normally cost £19.99 and £10 per month.

 

Data usage warning part 4

 

I have since found out that they have been charging me £10 +VAT per month since August ( £80 )

for a booster that was provided free of charge.

 

I returned to the store to discuss the situation and was met with such a lack of interest,

that I actually asked the store assistant to stop shrugging his shoulders with a couldn't care less attitude.

 

I have recently written to EE customer services in an attempt to resolve the situation,

but I wonder if I am doing it in the right manner, and is there anything else I can do.

 

I have gone from a £25 + VAT per month " Unlimited data usage " contract with T Mobile to a

4GB Data usage £30 a month contract with EE on my phone.

2GB Data usage £25 a month contract with EE on my IPAD

1GB Data usage £10 a month contract with EE on a booster that was provided Free of charge.

 

Call me stupid, naïve, or whatever, but I am not putting up with this.

 

I have all the contracts, including the FOC agreement, but am getting nowhere with EE

 

Any suggestions please.

 

Thank You

[martin2006]

3 have all you can eat data on their tariffs