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    • Well we can't predict what the judge will believe. PE will say that they responded in the deadline and you will say they don't. Nobody can tell what a random DJ will decide. However if you go for an OOC settlement you should still be able to get some money
    • What do you guys think the chances are for her?   She followed the law, they didnt, then they engage in deception, would the judge take kindly to being lied to by these clowns? If we have a case then we should proceed and not allow these blatant dishonest cheaters to succeed 
    • I have looked at the car park and it is quite clearly marked that it is  pay to park  and advising that there are cameras installed so kind of difficult to dispute that. On the other hand it doesn't appear to state at the entrance what the charge is for breaching their rules. However they do have a load of writing in the two notices under the entrance sign which it would help if you could photograph legible copies of them. Also legible photos of the signs inside the car park as well as legible photos of the payment signs. I say legible because the wording of their signs is very important as to whether they have formed a contract with motorists. For example the entrance sign itself doe not offer a contract because it states the T&Cs are inside the car park. But the the two signs below may change that situation which is why we would like to see them. I have looked at their Notice to Keeper which is pretty close to what it should say apart from one item. Under the Protection of Freedoms Act 2012 Schedule 4 Section 9 [2]a] the PCN should specify the period of parking. It doesn't. It does show the ANPR times but that includes driving from the entrance to the parking spot and then from the parking place to the exit. I know that this is a small car park but the Act is quite clear that the parking period must be specified. That failure means that the keeper is no longer responsible for the charge, only the driver is now liable to pay. Should this ever go to Court , Judges do not accept that the driver and the keeper are the same person so ECP will have their work cut out deciding who was driving. As long as they do not know, it will be difficult for them to win in Court which is one reason why we advise not to appeal since the appeal can lead to them finding out at times that the driver  and the keeper were the same person. You will get loads of threats from ECP and their sixth rate debt collectors and solicitors. They will also keep quoting ever higher amounts owed. Do not worry, the maximum. they can charge is the amount on the sign. Anything over that is unlawful. You can safely ignore the drivel from the Drips but come back to us should you receive a Letter of Claim. That will be the Snotty letter time.
    • please stop using @username - sends unnecessary alerts to people. everyone that's posted on your thread inc you gets an automatic email alert when someone else posts.  
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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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It is likely that you will not get a response from either the court or from Marston Group given that you are not the person named on the warrant.

 

A statutory declaration is possible but firstly you will need to establish the reason why your daughter did not know about the court fine.

 

Regrettably, I have been receiving quite a few enquiries recently where the magistrates refused to allow a statutory declaration. Unfortunately, many people consider that if they had not received a summons that this is sufficient grounds in which to submit a Statutory Declaration and that if accepted, the fine will be cancelled and with it...bailiff fees. In fact, a statutory declaration may only be accepted in cases where the individual had not known of the court fine. In such cases, the individual has just 21 days from the date of finding out about the fine to approach the court for an appointment.

 

Did your daughter receive any of the following documents:

 

The summons

 

A Notice of Fine /Collection Order from the court outlining the amount of the fine imposed

 

A Further Steps Notice (this is the final document from the court advising that a warrant would be issued if payment is not received)

 

A Notice of Enforcement from Marston Group.

 

As your daughter has two court fines, Marston Group would have had to issue two Notices of Enforcement. One for each fine.

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I very much doubt the bailiffs are collecting both fines together they will probably be dealt with separately

 

There is indeed forced entry for court fines

Sounds like letters been ignored until now

 

When the Taking Control of Goods Regulations 2013 came into effect in April 2014, the regulations imposed a condition that the enforcement agent should enforce all debts that they have on their computer systems at the same time. In such cases, only one enforcement fee of £235 can be applied.

 

This clause was specifically included in the regulations in order to avoid 'multiple charges' being charged.

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How much are Marston's asking for? - £685.00.

 

To be honest I have the money on Wednesday morning in full if required as my daughter has a baby and I don't want her hassled by these bailiffs when she is by herself with her baby. It was just if we can get the TV licence sorted out it might be a little chunk off the total balance. Is it worth paying the balance with these and then appealing after just to get them off our back.

 

 

If you read back on any of my replies on the forum you will see that I am a real stickler for getting 'background information' before advising what steps should be taken etc.

 

In this respect, I am concerned about the amount that Marston Group are asking for. Can you confirm that this is the amount that the enforcement agent wanted when the visit was made and that the amount (£685) is in respect of BOTH fines.

 

The reason why I am concerned is that there a two fines and accordingly, Marston Group would be required by law to send TWO Notices of Enforcement. Both letters carry a Compliance fee of £75. As enforcement agents should enforce both debts at the time time, only ONE enforcement fee of £235 can be applied. Therefore, at the time of the visit, bailiff fees alone accounted for £385. This would mean that BOTH fines only total £300 between them. Given that the debts are for a Metro fine AND a TV Licence fine, it would be usual for the fines to be for a lot more money.

 

I would suggest that you try to speak with the court this morning on behalf of your daughter. They may speak with you, in particular, if you state that you are willing to assist your daughter with payment. What you need to find out is whether there have been any payments made against either fine. If so, your daughter would not be able to submit a Statutory Declaration.

 

If it is the case that your daughter genuinely did not know anything about the court fines for the TV licence offence until the visit by the enforcement officer, then she can request a Statutory Declaration hearing.

 

Whilst the regulations do permit a statutory declaration to be submitted by post, it is the case that all courts require the defendant to attend the Magistrates Court in person for the actual hearing. This is because, the rules regarding statutory declarations changed last year and the position now, is that when the person attends court (for the Statutory Declaration), the Magistrate must ask your daughter at the same hearing whether she wishes to plead guilty or not guilty (to the offence). If your daughter pleads guilty.....then she will be asked to complete a Means Form (MC100) and a new fine will be set, taking her income etc into consideration. If she pleads not guilty then the case will be set down for a trial and a date will be given to her on that same day.

 

 

 

 

 

 

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A further point that you may want to consider. As you mentioned above, your daughter accepts that the Metro fine is correct.

 

If it is the case that the TV Licence fine is only for approx £150 (and please do let us know more when you have called the court) then personally, it may be better for your daughter not to consider a Statutory Declaration.

 

It is very unusual indeed to come across a TV Licence fine below £100 and given that Marston Group are only charging ONE enforcement fee of £235, you and your daughter may consider that the stress of attending the hearing is not going to be worthwhile if it only achieves a £50 reduction.

 

Please do post back when you have more information from the court.

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I would like to thank you in looking into this matter for me, I do appreciate it and I am currently in the process of phoning the court. I will let you know what is happening very shortly, but I think I will just ending up paying it and get it over and done with.

 

One thing before i go, should I pay the money direct to the bailiff or go the court and just get a receipt off one of them ?

 

If you do make payment to the court, the payment will simply be forward by the court to Marston Group so that they can apportion the payment in line with the regulations (Compliance fee deducted at source with the bailiff being apportioned on a pro rata basis).

 

Because of the many queries on this same subject, I wrote the following 'sticky' for the forum:

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?453047-Bailiff-enforcement-Setting-up-a-payment-arrangement-and-whether-you-can-pay-the-court-or-the-council-direct

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Well, I have rang the courts and got some interesting details.

 

We have found out that the TV Licence has been coming off her benefits when we presumed this was just an outstanding loan from the DWP so really she has been classed as knowing about the debt and has made payment towards it therefore the SD would have been a no go anyway.

 

I am so sorry that you have had to spend so much time getting this resolved.

 

As I said earlier, it is so important to get as much background information before considering a statutory declaration. In this case, your daughter could well have come in for some very severe criticism from the Magistrates.

 

Marston Group should have charged your daughter two compliance fees of £75 each (one for each court fine). If they have only charged one fee...that is their loss and your daughter's gain.

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