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      If you are buying a used car – you need to read this survival guide.
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    • Big Motoring World Enfield /Blackhorse - done over on car - @BigMotoringWrld

      ATJ posted a topic in Vehicle retailers and manufacturers,

      Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

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    • A2Dominion - Housing Association property flooding - damning ombudsman report

      WanTToMoveOn posted a topic in Residential and Commercial lettings/Freehold issues,

      Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • Post in Suing a parcel delivery company when you don't have a direct contract with them – third-party rights Copy of judgment available

      BankFodder posted a post in a topic,

      We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times.
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Travelodge and APCOA Parking**Ticket Cancelled**

Chelsea Blue
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Chelsea Blue

Chelsea Blue

Posted
Posted

Went to London for the New Year Eve celebrations and booked a Travelodge for an overnight stop.

When we arrived, I attempted to pay for parking, but the machine refused to accept a card payment. Message on the screen was Network Unavailable. I brought this to the attention of the recetionist and showed him the machine ( I also took a photo on my phone ). He said can you not pay with cash and I said, no as I didn't have any on me. He then said no problem, I will email the parking company with your Reg number and you pay me cash later, obviously a little cartel going on here!!

When we returned in the very early hours, a little bit worst for wear, I tried to pay the money to a different receptionist who said they don't accept payments. She said not to worry as her collegue would have emailed the company and basically you have free parking.

Well this morning I have received a parking charge notice from APCOA Parking dated 15/01/16 saying I breached the terms and conditions of use of the hotel car park and want me to pay £60.00.

 

 

Should I appeal this, complain to travelodge or chuck it in the bin!!?

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silverfox1961

silverfox1961

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Posted

Hi

I am assuming that there was only one machine?

 

I would appeal. You will get rejected by APCOA but they will have to give you a POPLA code so that you can appeal further.

 

Do not name the driver, just say 'the driver'

 

This I assume was not a windscreen ticket and you parked on 31st december. My suspicion is that the have timed out as well as they have 14 days to contact the owner where ANPR has been used.

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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armadillo71

armadillo71

Posted
Posted
Went to London for the New Year Eve celebrations and booked a Travelodge for an overnight stop.

When we arrived, I attempted to pay for parking, but the machine refused to accept a card payment. Message on the screen was Network Unavailable. I brought this to the attention of the recetionist and showed him the machine ( I also took a photo on my phone ). He said can you not pay with cash and I said, no as I didn't have any on me. He then said no problem, I will email the parking company with your Reg number and you pay me cash later, obviously a little cartel going on here!!

When we returned in the very early hours, a little bit worst for wear, I tried to pay the money to a different receptionist who said they don't accept payments. She said not to worry as her collegue would have emailed the company and basically you have free parking.

Well this morning I have received a parking charge notice from APCOA Parking dated 15/01/16 saying I breached the terms and conditions of use of the hotel car park and want me to pay £60.00.

 

 

Should I appeal this, complain to travelodge or chuck it in the bin!!?

 

 

As has been mentioned, the notice seems to be out time for keeper liability but they may not be using yhe POFA anyway. Can you post up a redacted copy please?

 

You should complain vigorously to travelodge about the way their staff and agents are treating paying guests. This will be the quickest way to get it cancelled, you will probably have to appeal to APCOA as well but lets see the NTK so we can word that for you.

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Chelsea Blue

Chelsea Blue

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Posted

Just an update.

 

 

Have spoken with Travelodge via their webchat and the advisor agreed that it should be cancelled.

They have sent me an email requesting the Parking Charge Notice details with a view to getting it dropped.

I have requested confirmation when that has been undertaken.

 

 

I will keep you informed.

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armadillo71

armadillo71

Posted
Posted
Just an update.

 

 

Have spoken with Travelodge via their webchat and the advisor agreed that it should be cancelled.

They have sent me an email requesting the Parking Charge Notice details with a view to getting it dropped.

I have requested confirmation when that has been undertaken.

 

 

I will keep you informed.

 

 

:thumb:

 

Make sure you keep all correspondence from the principal (travelodge ) that says it should be cancelled. For six years.

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Chelsea Blue

Chelsea Blue

Posted
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Update!!

 

 

Good news this morning, I have just received confirmation in the post from APCOA Parking stating that the 'Parking Charge Notice has been cancelled and no further action is required'.

 

 

I must admit that the Travelodge Webchat advisor was really good and ensured that her promise was met.

 

 

Well done to her and Travelodge!!

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silverfox1961

silverfox1961

Posted
Posted

Well done to you and to Travelodge for doing the right thing. As it should of course.

 

I will mark this thread resolved

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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