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Found 15 results

  1. Went to London for the New Year Eve celebrations and booked a Travelodge for an overnight stop. When we arrived, I attempted to pay for parking, but the machine refused to accept a card payment. Message on the screen was Network Unavailable. I brought this to the attention of the recetionist and showed him the machine ( I also took a photo on my phone ). He said can you not pay with cash and I said, no as I didn't have any on me. He then said no problem, I will email the parking company with your Reg number and you pay me cash later, obviously a little cartel going on here!! When we return
  2. Travelodge Halesowen have recently employed the services of one of the Cowboys.. .. this is the notice on Reception desk, next to the keypad to tap on your car registration plate. There is signage in the car park, it's now a 1 hour limit as there's a KFC, Off Licence & Greggs under the Travelodge, no ANPR cameras (only Security CCTV which has been there since the hotel was built), so must rely on a drive-by check. Car Park signage is quite small, and high up on the lamp-posts so not overly readable or even noticeable, especially if you arrive at night. And
  3. Hi Guys, I guess you see a lot of these smoking claims issue and I was wondering if you could help me out. Usual case: stayed at TL, extended room for one day, next day, women came into my room whilst I was sleeping and said I been smoking. I was due to check out anyway. She said I was smoking then said I covered fire alarm, then after I contacted TL executive office said I left towels on the floor. TL executive office were very unhelpful, sent them an email with 5 questions, only answered one question, prompted them to answer all 5 questions, just answered one more, very unhelp
  4. Hi, I recently stayed at a travelodge and on m return found my room trashed. Our clothes everywhere and soaked. A hole in the wall, a toilet blocked of all our belongings etc. luckily we had another room and all stayed in there. In the morning we left and complained. We have a suspicion of who did it as there were some cocky lads on our floor but we didn't want anymore trouble just to get out of there. I have complained and heard nothing else. I have got now got a letter from cra demanding over £800 in damages. Can I ask what rights etc i have? And have any of these ever gone to cour
  5. Hi, I was just hoping for a little advice. I have been sent letters from CRS in regards to smoking and damages to 2 rooms during a stay I booked on behalf of my Boyfriend and his mates, demanding £430 for damages/compensation. I have spoken to all members of the party and they catagorically deny it, I trust them completely, and so I replied to the letters confirming I won't be paying and requesting proof. They have since sent a response containing some non-desript photos of generic damage, they aren't dated etc and theres no way of showing they are from the specific rooms they'
  6. Hi, new to this place but I gather others have experienced this problem and received good advice. I stayed in a Travelodge recently with my two children. Unfortunately in the morning before we checked out one of the children was sick in the room - a small patch on the carpet, on the duvet and on the mattress. The duvet did not have a cover because, despite requesting one repeatedly, it was not provided. I cleaned up as best as I could and the front desk was informed. I have received a letter from Civil Recovery Solutions demanding payment of nearly £300 for, among other things, da
  7. A few weeks back I got kicked out (and my friend from a different room because he tried to smuggle me in his room and they found me) for smoking in the room. I admit that we smoked out of the window, it was lazy and stupid of us not to go downstairs and go outside. However I was shocked that the duty manager gave us no warning whatsoever, we were instantly "evicted" (he loved using that word!). I didn't want to cause trouble so we left and tried to check into a hotel down the road. However all hotels in the city were booked up due to major events, the only t
  8. got a letter saying they want £150 for me smoking in my room from ukcrs din't smoke in there room can anyone help me did send a email to ukcrs saying that I wish to dispute the claim that i was smoking at travelodge on sat 1st sept. got a reply sent on wednesday the 4th sept saying that they noticed a strong smell of smoke a member of management was called n they believed that smoking had accured in the room. so sent a reply today saying I stayed at travelodge alone on sunday and i rememmber it well as it was gay pride, as i was there to support my friends. I b
  9. did any of these cases ever get a court apperance? i read alot of claims on here and wondered if any actually got to a court case, i,m going through it now and have told them take me court based on their evidence its pathetic, they sent me pics of a windowsill with ash on (laughable) and have 2 cleaners statements.
  10. Hi all, I've registered here to just to make this post. I noticed quite a few complaints here about Travelodge's smoking fine, and threatening letters from CRS. I was accused by Travelodge a while ago of smoking in my room, and received a letter from CRS demanding £150 or face court action. As usual, their "evidence" was ash on the window sill and a smell of smoke in the room (I don't smoke, so this was not true). After a few letters back & forth, I asked CRS to provide a copy of the invoice received by Travelodge for the "specialist cleaning" which they claim was re
  11. There is a very good article about it on the BBC Watchdog website. Travelodge: Smoking or non-smoking? Travelodge is the fastest growing budget hotel chain in the UK. Seven million rooms were sold last year alone and some for as low as £19 a night. But whilst your bill may be low during your stay, afterwards you may be sent a demand for seven times that amount as a punishment for something you haven’t done. Along with restaurants and other public places, hotels have restricted the places on their premises that people can smoke. Light up and you can be fined up to
  12. I was just informed that the room I stayed in at the travelodge has suffered major damage and a painting was stolen and they are charging me $700 or so. Although it was a business trip, the room where my brother and I stayed in was under my name. (now the company is being billed the money) Here's the thing though: The room was booked 3 nights: thursday, friday and saturday, but my brother and I only stayed the first two nights. we left saturday morning at 10:00 am, and after we finished the show we were working on, we decided to stay and tent over at the festival site. We decided this
  13. Hi, I have just recieved a letter from a civil claims company saying that when we stayed at Liverpool Central The Strand Travelodge on sat 19th may 2012 a piece of fire detection equipment had been tampered with. I have been hit with a £150 charge for loss of earnings from the hotel. I contacted the travelodge to refute these claims and also find out actually what they were on about and I was told a plastic bag had been placed over a smoke detector. I stayed in the room with 2 of my friends and none of us smoke, there was nothing in the letter to say they could smell smoke in
  14. Hi, I’m hoping someone may be able to offer me some advice / assistance. This morning I received an unpleasant letter from a company called Civil Recovery Solutions (CRS) who are acting on behalf of their client (Travelodge Hotels Limited), relating to an alleged incident that occurred during one of my stays on 11th May 2012, which resulted in damage to a wall. They claim the damage is for £400, and that I either need to pay this within 14 days, or write to them denying liability within 10 days! There was no damage to my room at all when I stayed, and I am shocked and appalled by the
  15. Hi anyone and all who who reads this, I was hoping for advice in Claims made against the consumer... heres the story. My Girfriend and i were staying at a Travelodge earlier in the month. She only recieved a letter through the door yesterday which was a 'Notice of Claim' from a third party company called CRS (Civil recovery solutions) of £150 for allegedly smoking in one of their rooms. First off me and my gf are smokers but were certainly not smoking in the room. Travelodge have not been in touch full stop. only the third party. so there is no claims of evidence or anythi
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