Loeby Vs Mint

[loeby]

I received my statements from Mint card this morning, they took just under 3 weeks to come. My charges come to £140, not that much but still worth a claim. Have prepared my first request letter ready to be sent tommorrow morning

[loeby]

I have received a letter this morning stating the following

 

"we are sorry that you were less than satisfied with the level of service you received from us.Thank you for letting us know your concerns as it gives us a chance to address the issues raised.

we need more time to look into matters further so we can answer your concern fully. We will contact you within the mext ten working business days to let you know how we propose to resolve things for you, or at least let you know how we are progressing."

 

has anyone else had this letter? Is it the bog standard reply?

[cat_woman73]

I have received a letter this morning stating the following

 

"we are sorry that you were less than satisfied with the level of service you received from us.Thank you for letting us know your concerns as it gives us a chance to address the issues raised.

we need more time to look into matters further so we can answer your concern fully. We will contact you within the mext ten working business days to let you know how we propose to resolve things for you, or at least let you know how we are progressing."

 

has anyone else had this letter? Is it the bog standard reply?

 

I claimed £231 on behalf of OH from Mint and received 2 of these in response to LBA. Wondered if it was a stalling tactict and was about to do MCOL when they sent a cheque for the full amount!

[loeby]

Really, thats surprising. So did you give them thet 10 working days to get back to you as they requested or did you stick to your 14 day deadline and go to the next stage?

[cat_woman73]

Really, thats surprising. So did you give them thet 10 working days to get back to you as they requested or did you stick to your 14 day deadline and go to the next stage?

 

They sent the first letter very quickly, so I let them have the time, and was busy with other things anyway. I was a little annoyed when I received the second letter, realising they could possibly try and stall 'forever' by sending these letters. I was going to do MCOL 14 days after the second letter, but they sent the cheque about a week after we got that.

 

Word on the forums appears to be that RBS/Mint/Natwest are settling full amounts without too much hassle, when the amount claimed is £350 or less.

[loeby]

I have received another letter from MINT this morning basically saying that charges and fees were clearly and consistently communicated as part of their published tarriffs and that they have lowered their fees to £12 but it is not their policy to refund fees that were previously charged at a higher level and therefor the charges on my account will stand.

 

So do I send the lba now or wait till the 14 days from my 1st letter is up??

[loeby]

Anyone?

[bleeblee]

what address have you used to sent the data protection act letter?

thanks

[loeby]

I sent it to

p o box 6050

southend on sea

ss99 1wl

[impact]

Just to give you some encouragement, Mint have just setled my claim after LBA. Several rebuttals and stallling letters received in between. LBA sent 21st November, cheque received Monday 4th December for full amount. I realise I could have claimed contractual interest but they paid what I asked for. - £215.

 

Letter and cheque came from Scarlett Kemp Senior Customer Adviser at the PO Box 6050 address.

[loeby]

Hmmm, interesting, im due to file mcol today so might wait for the post and see what happens

[The Phantom]

I am about to claim £80.- off MINT, have just written my LBA, but what address should MCOL be addressed to (if it comes to that) as I think their registered address is in Scotland ?

[impact]

Sorry, I don't know anything about the procedure at MCOL stage. I didn't get that far. I only used the PO 6050 address for my letters.

[loeby]

I address it to

PO BOX 5747

Southend On Sea

SS1 9AJ

This is the senior managers address

[loeby]

Heard nothing from Mint so Mcol was filed yesterday

[The Phantom]

So you addressed the MCOL to the Southend address ?

[loeby]

Yeah, wasnt sure whether it would accept a p o box address but it went through ok