bayv insurances - laptop screen smashed in repair transit.

[killaspam]

Just need a little help understanding how buy as you view insurance works.

 

 

2 years ago we purchased a laptop for our daughter for college work and so forth

we owe under one year on it

we pay regular via direct debit the princely sum of £15 a week or thereabouts.

 

A couple of months ago the laptop failed to load correctly

I telephoned bayv who informed me that because of the insurance's we have it will be collected and repaired,

 

 

a week later it was returned after having a new hard drive, but it was so very unresponsive,

another telephone call and again collected and sent to valuetech for repair

 

 

the report stated the charger cable was split so we purchased a new charger from them at £29.99.

The laptop it now back there again after failing to load,

 

 

a friend of mine says it's a software fault but I packed the laptop in its original box with the original packaging

the new charger is stored in a separate compartment of the box away from the laptop.

 

 

The customer service team have said I need to claim for accidental damage for the smashed screen and damage to the charger port.

The laptop left this house in as new condition (with a operating system fault) but cosmetically as new.

 

 

They are now asking me to pay for the damage or they will just return it with out being repaired.

Why should we have to pay for the damage that even the customer service team say was probably caused in transit.

 

 

How can I claim the insurance's back we have been bayv customer's for around 9 years.

[unclebulgaria67]

Check the terms of the insurance to see whether it covers damage in transit ? If not, was the transit to the repair company insured ?

 

The screens can easily be broken, if not handled carefully. I was quite surprised when taking a laptop apart, how badly protected the screen was, as the case was pretty flimsy.

 

If you did not take photos of the laptop and how well you packed it, you are into an argument about who is responsible. It will be a blame game, which is why i suggest that you check the insurances.

 

Depending on the laptop, the repairs may now not be cost effective, if they cost more than the replacement cost.

[killaspam]

Hi, I didn't think to take any photos however because it was collected by dpd early in the morning I had to pack it in it's box at the front door as the collection driver was waiting and he watched me pack it....

[unclebulgaria67]

Hi, I didn't think to take any photos however because it was collected by dpd early in the morning I had to pack it in it's box at the front door as the collection driver was waiting and he watched me pack it....

 

Did you pay dpd for the transit or did bayv ? Suggest that you make the point that the dpd driver personally saw you pack the laptop and no concerns were raised about the way it was packed. That the laptop was not damaged in the way you are now being advised.

 

Keep plugging away and check insurances.

 

If you ever send higher value items or items that can be damaged in transit, take photos of them and packaging. They might come in handy.

[killaspam]

Bayv paid for the collection have to ring them later today for an update will be sure to mention the fact that the driver watched me pack the laptop

[DuncanBAYV]

Hi Killaspam, please allow me to introduce myself – I’m Duncan, and I’m Comms Manager at Buy As You View.

 

I was sorry to hear about the problems you’ve been having with your laptop. Having spoken to our Service department today, I understand that we have now repaired the screen free of charge, and have arranged for the laptop to be sent back to you via our courier. I’m told you should receive it early this week, hopefully today / tomorrow.

 

If you ever have any questions regarding your account, including insurance, repairs or anything else, please don’t hesitate to give us a call on 0333 777 3208 and one of our Customer Service team will be happy to help out.

 

I hope you have a great Christmas and a Happy New Year.

 

Duncan

[AndyOrch]

Bump for post from DuncanBAYV