another compliance officer visit -** RESOLVED **

[estellyn]

Most compliance interviews are just to check on the accuracy of the claim processing depts - it's how they get their internal error rates. If something was missed before then your claim may have been referred to check there wasn't anything else missed.

 

If it was about fraud it would be an interview under caution - a compliance interview is a totally different and benign thing.

[estellyn]

I agree that worrying about it is not the way to go, and that if your claim(s) are legitimate then you should have nothing to fear...however, I can attest from personal experience, the reason they claim they undertake these interviews is not the real reason. The only reason I believe they visit people in their homes is to investigate personal circumstance because they have doubts (referred by somebody specifically or not) about your status in one way or another. So, be prepared to be questioned about those doubts.

 

Approach them like they approach you, with a level of suspicion.

 

Be polite, be courteous, but do not be fooled into thinking they're coming round for a cup of tea and a chat. They are there to do a job, what that job is, is up for debate!

It is your job to protect your social security....but, yes...do relax too

 

There are now two parts to the compliance section, one checks on claims where there has been an allegation made, but there is no evidence for fraud - they have to do a check anyway. If they suspected fraud it would be a taped interview under caution. The second part is where random claims are selected by computer in order to check on accuracy rates of processors, in addition claims where there has already been an error may be rechecked to be sure that there was nothing else missed.

 

Please don't try to worry and scare someone who is in poor health with anxiety issues!

[estellyn]

see, exactly as we said. Hope you feel calmer now - though I know I'd be fuming about the neighbour, but that's a different type of stress.