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    • Lets draw a line under this. I'm not saying I won't upload documents to this site Consumer Action Group, and I'm not saying that I take issue with with CAG data security. I said, "Can you recommend a free offline pdf editor" this is so I can merge the pdf's into one file as requested. Online utilities can be helpful, but we only have their word that they shall delete the uploaded documents in a given timeframe, but have no means of validating this, neither can we confirm that their security is up to scratch, if they were hacked and they weren't deleting as they claimed, then- And so, as I do not wish to upload my documents to a free online pdf merge utility, and that bona fide tools such as Adobe quite rightly aren't free, and you have a maximum upload of 4.88MB, I offered my website - a source that I can control as a viable alternative. From there we seem to have descended into a chaos of misunderstandings and half-truths
    • We have both a savings account and a current account, so thought we would get the £100 fairer share bonus - but we won't. Why?View the full article
    • wont go near it with a barge pole as its ex gov't debt.  
    • Thanks, I've had my fill of this lot. What makes me so mad is that I had to take out student loan to get any DHSS help. And then when I tried to help myself and family they presented obstacles. Might be worth passing story to RIP off Britain?
    • there is NO exposure if you simple remove your name address/ref numbers etc from docs, over 10'000 pdf uploads are here. which then harvests IP addresses off of the people that then do so..which is why we do not allow hosting sites. read our rules and upload carefully thats exactly why we say capture as JPG, redact, then convert/merge to one mass PDF. then online sites to achieve that we list do not leave watermarks.  every once in a while we have a user like you that thinks they know better...we've been doing it since 2006 with not one security issue. thank you.
  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Just posting this in case something more happens.



I am a tenant in a privately rented house which we have lived in now for two and half years. We pay all the utility bills, water, gas, electric ourselves.



I receive my water bill by email from Thames Water, and it comes regularly every 6 months in April and October, and I always pay on time.



Imagine my surprise to receive an email from Thames Water this morning, informing me that my account is closed, and enclosing the final bill! Strange really as we are still living at the same location and have not notified Thames Water that we are moving so whey have they closed the account and issued a final bill.



The only thing I can think of is - prior to renting the house we rented a flat - we notified Thames Water when me moved out (2.5 years ago) and somehow they have put the two events together.



I have raised the issue of closing my account with Thames Water and am waiting for their response.

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Just a quick update:



Contacted Thames Water to find out what was going on, whilst talking to them post arrived, which contained a water bill with my address and my neighbours name. So problem solved, it seems that when my new neighbour moved in he contacted Thames Water to have the account transferred to his own name, but must have passed the wrong house number.



I asked what Thames Water would do now. It seems they must now open a new account for me and transfer everything to this new account. An interesting note was when I asked about the water meter, and was told "Not to worry as it was an estimated bill and no meter readings had been taken". So if it was an estimated bill without meter readings what is the point of having a water meter if they only come and read the meter once per year - you get billed twice per year - April and October but it would seem that one of these meter readings is made up and the bill is estimated. Makes you wonder why they don't go back to the old system of rateable value at least we all knew that was a con!

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  • 1 month later...

A further update on this.



Today I received in the post a final demand for the water bill I didn't ask for! Threatening Debt Collectors, etc., if I didn't pay the bill by 22 July. Cheeky people.



So I phoned them up to find out what was going on. Due to their incompetence of closing my account even though I had not requested them to do so. They said that I owed them for the final bill that they had sent me, I told them no I did not request a final bill, and I did not close the account so I did not owe them any money as I paid my water bill twice per year in April and October. Well the person I spoke to had to consult her supervisor, and then came back and told me I had to pay the bill. I pointed out it was their mistake and they should not have sent a final bill and that I was not going to pay it and in any case it was an estimated bill anyway and was not based on an actual meter reading.



After arguing I requested to speak to the supervisor, so I was put on hold for about 10 minutes, while she consulted her supervisor. The upshot was they have credited my account with the amount in question.



Now I will wait and see what they do next! Fortunately I made recorded the call and she is quite clearly heard saying that as a gesture of goodwill the amount will be credited to my account.



I will however be keeping an eye on my credit file, as I will of course keep the call record somewhere safe.

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Well done on recording the call but you should read our customer services guide and follow all of the advice there - including controlling the call and the screen notes

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