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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Advice needed on housing benefit interview please


twinmummy
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Ok sorry to hear of this mess, when you had your IUC did you get any paperwork handed to you? There are things that need to be done in a specific order see here http://www.advicenow.org.uk/advicenow-guides/problems-with-benefits/how-to-handle-an-interview-under-caution/interview-under-caution-useful-contacts-html,665,FP.html

 

 

Have a read in "in this section" and see if there were any irregularities! Your first mistake was not informing them as soon as possible, your second was sending information by "standard" post they always lose this in some shape or form, the right way to do this is to take the information to the Council and go to reception and have it scanned in to their systems and a receipt issued to you.

 

 

If you had followed this then you could show you did in fact supply the required information when requested. I know better late than never.

 

 

£3k seems a lot of overpayment have you got the dates for which this applies to you/your partner? All overpayments that are the fault of the claimant can be recovered, different rules apply for the agencies fault for this.

 

 

As far as the arrangement you now have with your LA for recovery does this include any civil penalty for the error?

Has the LA agreed with you in writing that you should not appeal this case?

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First of all since you knew what you were doing please see this link and read up on what could happen to you then pop back for further advice see here

 

 

http://www.scoop.it/t/lacef-news by reading some of the stories on benefit fraud this will give you an idea of what to expect further advice will be posted shortly with some more links for you to read up on ok

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That's good news.

 

 

You can type in benefit fraud in to your search engine and the read up on what you can expect, can you state how long this has been going on and has the Council given their findings yet?

 

 

If you cannot open links type this into your search engine Loss of benefit as a penalty for benefit fraud

The link you want to read up on is the one from the .gov site dated the 29/01/2015

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Realising you have done wrong is the first step, stopping benefit fraud is the 2nd, the wait for the decision whether or not to prosecute you is the 3rd. This is as you know agonisingly long. You may or may not get taken to Court, things running against you are the fact there has been a previous case against you.

 

 

Type this in to your search bar loss of benefit as a penalty for benefit fraud the one you want is 27/03/2013 read sections one and two.

 

 

A word of warning to you and your poor choices regarding benefits, it is this

Since the rules changed after the 01/04/2015 the penalties are much more severe ok?

 

 

From 2002 to 2010 the rules were different see here

 

 

3. Background

For benefit fraud wholly committed on or after 1 April 2002, the rules allowed for the removal or reduction of benefit for 13 weeks if a claimant, their partner or a family member had been convicted of a second benefit fraud offence.

 

From 1 April 2010, these rules were strengthened to enable a reduction or removal of benefit for 4 weeks in certain cases of fraud by a claimant, their partner or a family member. The new rules applied if:

 

  • they had been convicted, or had accepted a caution or an administrative penalty, for a first (or non-linking) benefit fraud offence, and
  • the fraud was committed wholly on or after 1 April 2010

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It will be difficult to say due to all of the new rules and each case is different. It may be you only receive a penalty and repay the debt instead of going to Court, the decision is for the LA to make. Overpayment is recoverable because it was from the start, if you had notified the LA that the LL was a relative they may not have awarded benefits, but if you had they still may have awarded them to you.

 

 

For future reference it pays to ask about the rules in advance so you will not fall into this type of trap, as you have done with your fiancé.

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All you can do now is wait for the LA to let you know what their intentions are going to be. Until then you really should try to stop worrying its too late to change this, but now you know the rules PLEASE be very careful in the future with your benefits and what you declare to them.

 

 

A side note the truth will set you free ( an attempt to make you understand and be truthful in the future ok?)

 

 

A second warning for you as well, in the future please remember your partner could also get into trouble as well if they know/knew about the fraud ok. BTW was there any other benefit you have claimed subject to any investigation yet?

 

 

I have dug out a quote from the .gov site for you its as follows

 

 

Housing benefit

 

Part 75 Overpayments of housing benefit

 

(1) Except where regulations otherwise provide, any amount of housing benefit paid in excess of entitlement may be recovered in such manner as may be prescribed either by the Secretary of State or by the authority which paid the benefit.

 

(2) Regulations may require such an authority to recover such an amount in such circumstances as may be prescribed.

 

(3) An amount recoverable under this section is in all cases recoverable from the person to whom it was paid; but, in such circumstances as may be prescribed, it may also be recovered from such other person as may be prescribed.

 

(4) Any amount recoverable under this section may, without prejudice to any other method of recovery, be recovered by deduction from prescribed benefits.

 

 

 

 

Partial quote above is from here http://www.legislation.gov.uk/ukpga/1992/5/part/III/enacted

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twinmummy We know this will be hard for you, especially so close to your wedding and all that. you really should try to stop getting so upset, you cannot do anything now its out of your hands ok!

 

 

Secondly if you wish or are entitled to claim any form of top up please use the correct procedure and use the benefit advisor, complete the details required and then see what it throws up for you, then if it recommends claiming, then apply for that in the right manner.

 

 

A change of circumstances should always be notified to the agency dealing with that benefit, as soon as it could change the amount of money you are entitled to claim, this way you will be doing things the right way. Even if you are not sure declare it anyway....

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twinmummy You have to remember if you were to see a Court case against you this will be some time in the future, and a sentence could include a custodial sentence, But this could be a suspended sentence with a monetary penalty as well, or a community based sentence, it really does depend on the outcome for what your LA will decide to do.

 

 

This is something that is truthful and accurate, I would not be giving the best advice if I did not tell you this as well.

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You are welcome, just to remind you of this as well, if I mean if the LA do want to take this to Court you MUST seek legal advice IMMEDIATELY the moment you know.

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If you have a Court date you MUST NOT fail to attend without good cause or notice to the Court, this regardless if you are on honeymoon, you are obliged to attend, failure to do so could see a bench warrant issued for your arrest for non attendance.

 

 

Again this is advice a Solicitor would tell you this anyway.

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If you are away when it arrives then that is different, you will have ticket receipts and things to prove you were out of the country.

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twinmummy

 

 

I am known on the forums for being brutal and honest with my replies and sometimes, I upset the poster of the thread, it depends if you want the brutal truth or just a fancy acceptable answer it would help if you could answer that..

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Yes it is, there is no point in conjecture at this time, putting all this worry on yourself will do you no favours will it? NO!! So take a deep breath and walk away from this for a day or two, just so you can relax a little.

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Just to add my two pennies worth dare I say it would help matters a tad If you didn't keep posting parts of your comments in bold/upper case, which comes across (to me at least) as shouting and so a wee bit aggressive sometimes. Just taking it a little gentler would help things.

 

People want sensible advise, and not being scared to death at this early stage imo.

 

 

Not shouting in the least. It is making the point that posters time and again forget that they don't always see what is clearly being said, it is used to draw attention to a point of fact or to show clearly what is being said.

 

 

Often repeating over several posts and still not being understood. But when in bold your eyes are drawn to these "words" and then it is understood. These are keywords for the poster, it is used often in many documents for this reason. Also it allows them to see the "word" clearer. Also CAG has key words that automatically link to the library or other things like quotes, so it is not necessarily me but the system as in the post above if you hover over it or click it you will see its actually a link with further information relevant to that word. Just pointing out the obvious if you hadn't noticed by the way?

 

 

I have all the time in the world so to speak for posters on any forum. But sometimes as stated it takes a bit more for the point to be taken. BTW no offence taken.

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