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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Parking Eye charge notice


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Hello, we have e mailed the following today. Willl update you with their response when we receive it.

 

 

Without prejudice

To whom it may concern

Ref: Parking charge notice - ***********

 

I acknowledge receipt of the above, dated 26.2.15 in relation to parking in Aire Street, Leeds.

 

On 21.2.15 I parked at the above car park and paid what I thought to be the correct amount for what was advertised as ‘All day parking’ £3.50. My car was in the car park for 1 hour 18 minutes.

I had no idea, and it was not clear from your signage, that staying beyond 6pm would incur a further charge of £5.50 for overnight stay. I failed to pay this extra charge and I consider this amount to be your consequential losses for what was a genuine mistake.

You have written to me demanding that I pay a penalty of £100. I consider this charge to be excessive in comparison to your actual losses. According to recent Case Law, you do not have the authority to enforce such penalties and so your parking charge is null and void.

I would also like to highlight the following;

• You have not stated in your letter what you are charging me for. Your charges do not differentiate between complete non-payers, customers who have overstayed by a few minutes and customers who stay for the duration of the night.

• Your Parking Charge Notice is actually an invoice and not a fine (something that you are not allowed to issue.) You are breaking the law by not including a VAT registration number.

• The charge for overstaying does not comply to any losses suffered, which is all that would allowed in a court of law, as was found in Parking Eye v Smith 2011. I suggest these charges are solely for the purposes of making money out of drivers and their genuine parking mistakes.

 

With these points in mind, I am offering you the amount of £5.50 for overnight stay, in full and final settlement. Your overnight fee starts from 6pm and my car left at 6.25pm. As my car only overstayed by 25 minutes, I consider this to be a more than fair and reasonable amount.

As soon as this amount is acknowledged I will issue you with a cheque for the above amount.

 

Yours Sincerely

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