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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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BT Usage Monitor Shenanigans


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Beware BT and misleading statements! This... We'll charge you £5.60 for an extra 5GB.... actually means this... UP TO 5GB, not a total of 5GB! They will then give you some gobbledegook about offering you a "better" package deal on your Broadband just to get you to "upgrade". This is a RIP-OFF!

 

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This is how all capped internet works. You pay a fee for up to a certain amount of over-usage. If you will keep going over that usage, they'll offer you a different package that has a higher cap. Of course that will cost more.

 

When they say "We'll charge you £5.60 for an extra 5GB" what that means is an extra 5GB of usage ontop of your cap.

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This is how all capped internet works. You pay a fee for up to a certain amount of over-usage. If you will keep going over that usage, they'll offer you a different package that has a higher cap. Of course that will cost more.

 

When they say "We'll charge you £5.60 for an extra 5GB" what that means is an extra 5GB of usage ontop of your cap.

 

Actually NO, this is ambiguous - you do not have to go AS FAR as 5GB for them to charge! They don't tell you it is actually anything UP TO 5GB! Furthermore, I received this astounding response in answer to my query re a difference in the figures I personally recorded on their usage monitor and what they claimed: I quote...

 

I was trying to clarify that I was not able to explain the difference in the usage readings.

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Of course you don't have to go as far as 5GB. You've gone over your usage cap, so they charge you for an extra 5GB of usage cap. You get charged the second you go over the cap, not when you go more than 5GB over the cap.

 

Do you expect them to charge you per KB?

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