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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Lowell/carter claim form - HBOS cashcard **Resolved***


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Received date for mediation 21st September. In the email conformation for the mediation hearing they ask me to put forward the strengths and weaknesses of my case. I am at a loss as how to respond to this.

 

Hi SJ hope you are well

 

Re Mediation on 21st Sept- Are you sure as that is a Sunday? Is this a small claim and as such using the small claims mediation service (1hr free)?

 

Thanks

 

A

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Hi SJ

 

The reason I ask if this is the small claims mediation service is because I have never heard of them asking for the strengths and weaknesses of cases prior to the mediation. Generally the first time they look at the matter, it is two minutes before they ring you when they are looking for your number. Their opening gambit is asking you 'what is the nature of your grounds to dispute'.

 

I just wanted to make sure you are actually providing this information to the mediator as opposed to the claimant. Once you clarify this, if it turns out to be to the claimant, politely refuse and suggest the strengths and weaknesses come out in the mediation. If it is for the mediator to become acquainted with the case, ensure you state this is for the mediator only and must remain confidential by them as per their obligation under the European Code of Conduct for Mediators.

 

My point being, you don't want the claimant having the opportunity to obtaining all of your argument and then using the mediation to satisfy CPR but not taking it seriously and then tailoring a WS to defeat your position whilst giving you no such information during mediation or prior to mediation.

 

Someone with more legal knowledge than me will have to help you with the appropriate points of dispute, as I am not suitably qualified to do so.

 

The mediation itself will be brief and probably seem rushed, as you only have an hour. It is important you get your matters of dispute out early to leave enough time to negotiate. Take notes of their argument in case you don't settle, this will help others on here to advise re your WS. The mediator will shuttle between the two parties passing information backwards and forwards. They may play devil’s advocate and challenge your position and you will feel under pressure, but don't. The mediator wants to settle and move on, they are paid a flat fee and work on volume, don't be pressured and have your self-prepared for the mediation with everything you want to say and varying negotiation positions.

 

Approach this mediation with an open mind and with an appetite to settle, if that is what you want. You have a great opportunity to bring closure on your terms, without having a judgement imposed and the possibility of attending court, avoiding a possible CCJ, stress and the other issues that this dispute brings. I would suggest the value of the claim will make them receptive to settle as opposed to going to court with the associated costs and possibility of losing.

 

Settlement can be financial i.e. a lower value over an agreed term of instalments, and can also be in relation to the actual terms i.e. the claimant with notify the defendant of a default in writing and will allow 7 days to remedy this default- as opposed to a term which states the claimant upon default by the defendant can go straight to court to claim the original amount due to a default of this agreement. You really need to work out what you can afford and what you are prepared to pay, over what period and on what terms. That way you do not waste time with basic elements of negotiation.

 

Hope this helps

 

A

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Ahh all clear now, when they said put forward you strengths and weakness's they meant prepare your strengths and weakness's for the mediation session. Gotcha.

 

Okay well once others have commented on your defence you will be able bullet point the key parts for the mediation and start to put together your varying negotiable positions.

 

Good luck

 

A

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