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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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DLA and the Council


mikeymack2002
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I was recently checking SCOOP and saw this this story which can be read here in full

 

http://www.plymouthherald.co.uk/Hundreds-express-anger-Plymouth-council-s/story-25831599-detail/story.html

 

 

How much more will claimant's suffer especially those on DLA (Disability Living Allowance) and the care they may receive from their Council

 

 

Scoop is here

http://www.scoop.it/t/lacef-news

 

 

 

How many more Councils will follow suit?

 

 

Your thoughts please?

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My first thought is that this penalises those that are most disabled or live alone - those that are moderately disabled or have a partner (or family member) who can provide care end up better off financially than those with more severe disabilities and/or less or no family support. Therefore strikes me as rather unfair.

We hang the petty thieves and appoint the great ones to public office ~ Aesop

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We will never have a fair system. But 70% is a huge amount of money. What happens if you need to save up for something related to your disability? There's also the issue of whether the council decide whether something is disability related too.

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when providing care, the client has an income assessment to assess their contribution. DLA did not used to be counted as income, now 70% of the care component received will be taken into account by this council.

We hang the petty thieves and appoint the great ones to public office ~ Aesop

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  • 2 months later...

Again this is appalling for a service provider to fail to inform a service user of the full contract and its costs. Therefore in contract law has a contract actually been agreed?

 

 

I would argue a defence to paying as not being fully informed of the costs and what is expected of me as a service user the fees I would have to pay. The service provider needs to give the user a full breakdown of charges, then if the user does not understand fully the provider will/must explain these with an appropriate adult of the user if necessary.

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