Vodafone miss-selling contracts

[Zazasand]

Miss-selling contracts!!!!

 

 

I was put through to the retentions team at end of August to upgrade my phones.

They offered me two IPhone 5S's on an unlimited minutes, unlimited texts and 4gb data for £24.50.

 

 

Soon afterward I looked at my online account and it said £31.50,

I called their customer service immediately.

I was told that it was discounted and that I must ignore the £31.50 it will right itself when the bill is prepared.

 

 

Lo and behold the bill has come and money has been taken out of my account for £31.50 each.

I have spent a long time on numerous calls,

shoved from pillar to post without getting anything sorted.

 

 

I am now fed up and want to cancel the contracts as Vodafone has clearly breached their contract.

They are getting the recordings of which I know for a fact I am correct.

 

 

I asked for a recording transcription around 22/9.

After being told 24-48hrs, then 3-5 days, then 7-10 days, they did not get it done.

 

 

On 5/10 I asked for the results again,

after calling everyday. I am still waiting.

 

 

I was called on Sunday 5/10 by a lady in customer relations team and was told that Cal was dealing with my account.

I called on Tuesday to speak to her, Asef said he will deal with me and refused to put me through to Val.

 

 

He then said, 'Greg called you 20 mins ago and you agreed to....

.. I stopped him there as I hadn't spoken to anyone

and that my security had been compromised.

 

 

I asked to speak to Greg, he put me on hold,

then came back and said, greg copied notes from the lady on Sunday.

This is all very strange,

 

 

I have asked for my contracts to be cancelled and full refund to be given..

....Now I am with the ombudsmen, OFCOM and OFTEL.

 

 

Are the managers and directors not interested in customers at all??????

 

 

Surely my case would interest them....????

[dx100uk]

we have a very good rep here

 

 

if you wish them to sort the issue

follow below please:

 

 

We here at CAg have a very successful VodaFone Rep operating here

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We advise you to follow this method to alert them to your thread:

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If you'd like any help from Lee, email your details via the Contact us form here (https://help.vodafone.co.uk/system/selfservice.controller?CMD=ESCALATION_REQUEST&PARTITION_ID=1&CONFIGURATION=1000&COUNTRY=us&LANGUAGE=en)

you MUST PUT the code 'WRT135 - CAG Forum' in the subject line.

Once sent, you'll receive an automated reply with a reference number. Post back with this

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CAG.

[Lee Vodafone Company Rep]

Hi Zazasand,

 

I've received your email and I'll get back to you as soon as possible.

 

Kind regards,

 

Lee

 

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