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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Tax Credits and abusive ex partner


AngR
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I have left my partner this year and we filed correct tax credit forms, he was only allowed to bring £1200 in per month because of arrears in CSA to children from his previous relationships. I have a 2 year old daughter who relies on these credits for her nursery fees and I have just recieved a letter saying that he had contacted them and said instead of the £33,000 he earned he actually earned an extra £20,000 on doing home jobs. This is totally untrue but the Tax Credits office are now saying that due to this new information I have to pay £6,000 back and they will stop my credits now meaning my daughter will no longer be able to attend nursery and I will not be able to work the hours I do.

Without any evidence which he cant produce as it is not true can the tax credits office just demand this. He is currently being prosecuted for harrassment and this is another way he is destroying my daughter and my life.

Where do I stand

Please please help as I am on the verge of bankruptcy

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If you are not married all you need to do is inform the DWP and HMRC that you are no longer in this relationship and that you are living alone and they will recalculate your income and benefits. It will take about a month. Whay you cannot do is nothing so get on to the tax office straight away and explain your circumstances. hey will probably send you new forms to fill in so you sign a statement of truth.

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As above. If you are no longer together then you should be claiming tax credits as a single person.

 

Have you informed tax credits of the separation?

 

However this will not resolve the overpayment situation. Where did tax credits get the information of this extra £20,000? Was there a compliance investigation? Did the tax office inform them?

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Thank you both

Yes I did inform them and they have recalculated for myself and my daughter.

According to the letter from the tax credits he contacted them and said he made a mistake and they have apparently taken his word for this (there can't be any evidence because it did not happen).

Victims support say this is happening more and more with abusive relationships but this does not help me.

He is filing for bankruptcy apparently so any payments he would have to make will just be taken into account for that but he will force me to go into bankruptcy and yet I came out of the relationship with nothing but the furniture I paid for and debts for council tax because they also say I have to pay the whole bill as it was in joint names and he refuses to pay.

Stuck on where to go now for help as cant afford a solicitor.

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Thank you for that

It also says on page 16 that they cant reduce my current new payments to pay for the one with my ex...they told me they can stop my payments and this is why I was worried that my daughter would have to leave her nursery

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