CRS / Harlands (another Q)

[slick132]

Hi Stokie,

 

Harlands and CRS are simply one and the same so the letter already sent to CRS would have reached and been read by Harlands.

 

Harlands have a reputation for arguing to justify their Admin Charges are fair, reasonable, etc. They've even gone so far as to suggest the charges are "approved" by The OFT, which is nonsense. We maintain their Admin Chgs are unlawful penalties and are therefore not enforceable. Even though they are mentioned in the gym T&C's, that does not make the chgs lawful or enforceable.

 

Because the problem was initially caused by you cancelling early, I would give Harlands one final chance to accept your off by writing to Harlands saying :-

 

I refer to my letter of xxdate and the reply from CRS of xxdate.

 

Despite your assertions, your Admin Fees are unlawful penalty charges and I will not pay them, in part or in full.

 

I realise it was my error to stop the DD mandate early so I will now give you one final chance to accept the following offer which is valid for 14 days only.

 

I offer to pay the final 3 months fees of £29.97 to settle the matter. If you confirm you'll accept this offer in full settlement of all that I owe you, I will pay you promptly.

 

If you make any other response, I reserve the right to ignore further communications from you Harlands/CRS but I may make formal complaints to Trading Standards.

 

See how they respond and let us know.

 

[slick132]

Hi Stokie,

 

Can you confirm, was the email reply you sent me an hour back their reply to your email as per post #6.

 

You can post this on the thread here, so folk see the lengths to which Harlands will go to justify their unlawful penalty charges.

 

[slick132]

Hi Stokie,

 

You could go in to the gym and offer to pay the 3 months fees of £29.97 so that, regardless of what Harlands or CRS say, it is clear that you've paid off all that you owe.

 

However, I would expect that Harlands/CRS will continue to press for payment of their admin fees. So paying the gym may not stop Harlands/CRS bothering you.

 

Would you be willing to pay the gym now so it is clear that you've done all that you should.

 

Or would you rather not pay Harlands due to their failure to respond to you within the 14 days you gave them.

 

Let us know your thoughts.

 

[slick132]

Hi Stokie,

 

Go into the gym and give them £29.97 as the amount you owe. Tell them you need to pay this to them now to avoid further problems with Harlands, but don;t go into any further detail.

 

Tell them to take your money and give you a receipt.

 

If they refuse to accept it, that's their problem.

 

As B Boo says above, there are several way you may have agreed to the agreement T&C's but I doubt that's relevant now.

 

Let us know how you get on .............

 

[slick132]

Hi SP,

 

As BB says, stay OFF the phone. If Harlands or CRS or Zinc call you, tell them to put anything they have to say in writing only, then hang up.

 

After Zinc, you may hear from Major & Co but you can ignore them for now as Zinc need no reply.

 

Keep us informed and I hope your OH is improving.

 

[slick132]

Hi SP and thanks for the update.

 

I hope that's the last you hear from but only time will tell.