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    • Please will you upload the defence in a PDF format document
    • Afternoon All - after 3 weeks of silence, this morning I received an email from HMCTS advising that P2G have rejected my claim. Decide whether to proceed Parcel2Go.com has rejected your claim. You need to decide whether to proceed with the claim. You need to respond before 4pm on 25 June 2024. Your claim won’t continue if you don’t respond by then. This is their ‘defence’ Their defence Why they disagree with the claim When choosing a service on the Defendants website, the Claimant chose to book their order with Evri and selected to take out £20 parcel protection which comes with the service. On the first page of the booking process, the Claimant entered the value of £265 for the contents and was offered parcel protection for loss or damages against their goods for £13.99 + VAT. The Claimant selected no, which then produced a pop up which explained 'We strongly recommend that you protect the full value of your item(s).' however, the Claimant still did not take this protection out and instead continued with the booking process. At the end of the booking process, the Claimant was offered this again which was refused and the Claimant continued with the booking by accepting the terms and conditions which re-iterates the information provided in the booking process. The parcel was sent, however, seems to be delayed in transit. The parcel finally started to track again, however, when delivered the parcel was empty with no contents. As such, the claim was re-opened and attempted to be settled for the £20 protection taken out in the booking process. This was refused by the Claimant as they felt they should be paid the full amount of the value entered when booking. Unfortunately, due to the refusal of the parcel protection in the booking process the Defendant is not liable to settle the claim to the value and only to the parcel protection taken out. The Defendant shall rely on the Terms and Conditions of carriage in particular section 9. The Defendant understands that the contents have not be handled with due care and attention, which is not being disputed, however, they are disputing the amount they are liable to. They have requested mediation, I’m sure not least to drag the case out even longer, but I can see no benefit to me in this and so shall reject it. As ever, I’d welcome your thoughts guys. g59   
    • I doubt HMCTS holds any data on whether arrests by AEAs required police assistance.  They couldn't or wouldn't provide data on how many of warrants issued were successfully executed - just the number issued!  In my experience, arrest warrants whether with or without bail are [surprisingly] carried out with little or no fuss.  I think it's about how you treat people - a little respect and courtesy goes a long way. If you treat people badly they will react the same way. Occasions when police are called to assist are not common and, having undertaken or managed many thousands of these over the years, I can only recall a handful of occasions when police assistance was necessary. On one occasion, many years ago, I arrested and transported a man from Hampshire to Bristol prison on a committal warrant. It was just me and he was no problem. I didn't know the Bristol area (pre Sat Nav) and he was kind enough to provide directions - seems he knew the prison.  One young chap on another committal warrant jumped out of his back window and I had to chase him across several garden fences.  When he gave up (we were both knackered) I agreed to drive by his girlfriend's house to say farewell for a while.  I gave them a few moments and he was fine. The most difficult are breach warrants but mainly in locating the defendant as they don't want to go back to prison - can't blame them.  These were always dealt with by the police until the Access to Justice Act transferred responsibility from them to the magistrates' courts. The fact was the police did not actively pursue them and generally only executed them when they arrested someone for something else and found they had a breach warrant outstanding.  Hence the transfer of responsibility.
    • thats down to mcol making that option available for you to select, you cant force it. typically if there are known processing delays at northants bulk it will be atleast 14 days later if not more.
    • Thanks   Noting the day to apply for default judgement if necessary
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Tribunal


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It's a long time since I've been on here with a problem but it's the first place I turn to for advice when needed!

 

A few years ago we were accused of falsely claiming tax credits and were under investigation. We provided all the documents they asked for to prove our innocence but in the end we had to ask for the case to go to tribunal and they agreed to this. We asked for transcripts of telephone calls to be provided to help prove our case.

This all happened two years ago. Our tax credits were stopped immediately but we have heard nothing about the case since. Each year in June we get a letter stating how much we owe but have heard nothing about the tribunal hearing, nor have we received any transcripts. Does anyone know how long it usually takes to get a tribunal hearing - two years seems an awfully long time and it's driving us crazy with worry? In fact it has caused my husband heart problems and he's now in and out of hospital all the time. Any advice would be appreciated!

 

If you are reading this now, please tell me your thoughts because I don't know if I should call them, write to them or let sleeping dogs lay - somehow I just know this won't go away forever. Seems unfair that they can make us wait two years and they're probably going to bump it up with interest.

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:bluetack:

 

With the caveat that I'm more used to dealing with tribuals for disability benefits, two years is far too long for you not to have heard anything. And you're right that this isn't going to go away for ever. Overpaid tax credits can be recovered from pension credit and state retirement pension. So my advice would be to get this sorted sooner rather than later, especially if it's affecting your husband's health.

 

Nothing from what you've written convinces me that Revenue n Customs received a valid appeal at the time. Did you ever submit, and have acknowledged, either of the forms below?

 

http://www.hmrc.gov.uk/forms/tc846.pdf

 

https://www.gov.uk/government/publications/gl24-if-you-think-our-decision-is-wrong

 

First off, I'd submit a subject access request to Revenue and Customs for all the information they hold on you and your husband including the call transcripts if they're available. (I'm not sure what HMRC do or don't tape.)

 

http://www.hmrc.gov.uk/leaflets/dp-fs1.htm

 

Dependent on what you and your husband receive from subject access, should be within forty days, I'd write to HMRC or ask them for the correct address for the Tribunal Support Unit for tax credit appeals for your postcode, so you can chase an appeal if there's one to chase.

 

Best wishes, Margaret. :panda:

 

 

(Any contributors who know more about this than me, please chip in.)

 

 

 

 

 

 

 

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Hi Margaret,

Thanks for your reply. Yes, we did submit an appeal and have an acknowledgement. I rang the helpline today and eventually spoke to someone who looked into our case. They told me that our appeal against the penalties was successful and these had been removed 18 months ago (no-one had informed us). He also said the tribunal should have been ages ago and couldn't understand why nothing had happened. I have to do a SAR for the transcripts and the person I spoke to is emailing the Tribunal Support Unit to chase things up. We have good evidence to support our case so we really want to attend. All telephone calls are recorded but when asking for transcripts you have to provide dates, times of calls and the person you spoke to-luckily I have all this info. I'll post all updates.

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