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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Warning using online iPhone unlocking website / advice


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Hi,

My son recently bought a virtually brand new iPhone from a reputable seller on ebay unlocked. However, upon receipt the actual handset was locked to T-Mobile. As my son was happy with the phone and it was just a matter of unlocking it, the seller suggested to him that an online company http://www.officialiphoneunlock.co.uk have a good reputation (as we were aware of the whole iPhone unlocking [problem]s etc) and to approach them.

My son visited the site and completed his details and was charged £19.99 (plus £2-3 extra admin fee or something or the other) They stated upon order that it would take between 48 hrs to 14 days dependant on network. To my sons total surprise when he checked the unlock status within the website they were asking for an extra £80 to unlock the iPhone.

At this point I became involved and checked the website, hidden discretely within the FAQ's was a note that the initial payment is a "pre-order" payment to authorise and negotiate with the network to unlock your handset?? Its very misleading and in my opinion a very unprofessional approach. I tried ring their "Helpline" but was automatically told via recorded message that they do not deal with pending orders on the phone, I still waited, and waited ... and waited... 45mins and still no answer. I hung up..

I then emailed to sales@ and instantly got a auto-reply .. AGAIN, stating they do not deal with pending orders.. :mad2: ... so I sent a support message via there rather lame support page, heard nothing back at all..

By the way this is an online unlocking company with so so many five star ratings and cast iron money back guarantee etc.. Shockingly bad company from what I have had to put up with. My angle is just how many other "suckers" have they pulled in with this £19.99 preorder nonesense, it should be CLEARLY stated upon paying. Apparently on the website they wont refund "pre order" payments (no surprise there!?) I have also said in another forum I have since found about this company that if you get your bank to chargeback the charges they "supposedly" will blacklist your IMEI?? :jaw:

We have now returned the handset to the ebay seller for refund, however we are out of pocket for the £23 we paid total and as we did it, the ebay seller obviously wont refund that. Be warned, under no circumstances use this unlocking company, infact from this experience we wont be using ANY online unlocking company ..period..

On a final note, what chance do I have of getting money back?.. upon checking whois for there website there address is registered at Sychelles !! duh..

Anyway sorry for long post, hopefully it acts as a warning to others, terrible terrible company.

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Just a quick update regarding this unlocking company. I believe in fairness, when a company does wrong or have terrible service, I highlight it to others. The same applies if they do something right, and although the service overall has been awful and they really need to change the pricing/ buying info before purchase, I can confirm officialiphoneunlock.co.uk refunded me the £24.99. Whether that was due to me approaching Trading Standards or threatening chargeback, I don't really know. Perhaps they are trying to clean up there act? Who knows, but at the very least I got my money back

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