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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Freedom Pass settling out of court advice


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Having read through this I hope that what I offer is going to be taken in the spirit that it is intended.

 

I fully understand that the users of CAG come seeking help & advice and the contributors providing answers to those queries volunteer comment of their own free will and to the best of their knowledge and experience, but I do believe that it is not the purpose of this, or any other forum to give unrealistic advice as to the likelihood of avoiding prosecution where this is a likely outcome.

 

As others have said, abuse of trust in relation to using Freedom Passes is always considered to be a serious matter, the likelihood of prosecution if caught is extremely high. The likelihood of achieving a settlement out of Court is extremely low unless there is any procedural error or omission in the evidence that has been reported in this case. This is the kind of detail that needs a trained eye to spot those possibilities.

 

Very, very rarely they may consider exceptional reasons for discontinuing a prosecution, but these will be in response to specific individual circumstances and cannot be applied as a general panacea

 

Personally, I do not believe that having your mother accompany you during any PACE interview is a good idea, if you are being questioned under caution she certainly will not be able to answer questions on your behalf.

 

I strongly suggest that if you are to have any chance, however slim, of avoiding what I do believe is the likely consequence of your actions, then you should urgently seek qualified legal advice of a solicitor who specialises in criminal defence and has a good knowledge of this specific legislation. This is not likely to come cheaply, but without seeking professional help, I cannot offer much if any hope that you will achieve what you desire.

 

Even with the assistance of a solicitor there is no guarantee of success and it may be that the best they can offer is to advise you to plead guilty and then, on your behalf for them to present whatever truthful mitigating factors that they may consider relevant.

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