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FIRST UTILITY - Nightmare - Please Help


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We have had a similar scenario:

1. Incorrect Bills Received for over 10 months - requested detailed bills (no joy!).:-(

2. Moved Address 8 months ago - gave them end readings (still no joy!).:?:

3. Placed Formal Complaints to FU numerous times - ignored - still no joy!.:!:

4. Telephoned numerous times - no joy.:evil:

5. Received Excel spreadsheet - produced by FU staff member giving incorrect bill which highlighted FU changed our tariff without informing us - with electricity rising 146.5%:madgrin:

6. FU are still producing estimated bills, monthly since Sep 2013.:shock:

7. Complained to Energy Ombudsman - awaiting a decision. :wink:

 

Ours initial complaint has been going on for over 16 months now but here is the good parts:

 

1. As it is over 8 weeks from the complaint - FU compensation should be between £100 - £200 if you read their procedures.:lol:

2. Expecting the Ombudsman to find in our favour & instruct FU to reduce by another £150.:razz:

3. This does not clear the FU estimated billing amount but here's the killer: They cannot (by law) bill for any amount over 12 months old therefore the longer it is in dispute, the lower the bill gets. If it continues as it is - in 4 month time they cannot request a penny. :whoo:

My advice to FU customers getting stiffed is to stop any Direct Debits asap and only pay by invoiced itemised bills. Place in a formal complaint as soon as you can.

Let FU continue to act in a slow, unprofessional manner to resolve your issue, don't chase them, employ delaying tactics if you wish and await them sweating as it nears the 12 month period. FU to FU

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The easiest way to get all your bills from day one is a Subject Access Request, this cost a tenner, then go through them all check amounts paid against amounts they received you maybe surprised at the difference you find

 

 

MM

If I have been of any help, please click on my star and leave a note to let me know, thank you.

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