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On going Problem with my vodafone bill since January 2014 ***Resolved***


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Good afternoon everybody

 

So as the title suggests I have had an on going problem with Vodafone since the start of the year and has taken more of my time then I care to highlight.

 

In short.. At the start of the year my discount which was supposed to remain on my account until the end of the of the contract was removed. This caused me to receive a much larger than normal bill. I promptly called Vodafone who advised the only thing I could do was cancel my direct debit with the bank and pay the balance separately which I subsequently did. After I've set the direct debit up again with Vodafone they have now said to me that they have been unable to take the direct debit from my account due to Natwest rejecting it the last 2 months which is a blatant lie as I used to work in banks and know exactly how a direct debit works and Natwest have also confirmed that there have been no requests from Vodafone. In short Vodafone have tried to take the direct debit under the old reference and not bothered setting up a new one. Which I have told them everytime I've spoke to them.

 

I have requested Vodafone sort this out and requested the accounts department or the escalations team call me to resolve the issue, which as you can guess did not happen. I have once again spoke to Vodafone today and the agent was rather passive aggressive and quite rude quite regularly interrupting me and clearly not understanding what I have told him nor did he read any of the notes left by the previous agent.

 

Can anyone advise what I can do to resolve this. Is there some sort of ombudsman who can look at this and sort the problem as quite frankly if a bank was to do something like this with a credit card they would be quite promptly fined by the appropriate regulating body. It is quite frankly ridiculous that I have had to make at least 3 phone calls to resolve the issue and still not have a resolution to this matter. Bearing in mind all of this began at the beginning of the year due to Vodafone's error with the discount. Ultimately I am paying this company to provide me with a good quality service which is obviously not the case. What exactly am I paying for here why on earth should I bother sticking with an organisation with such an awful level of customer service. In actual fact overall I have had to make far more phone calls to Vodafone since renewing my contract then I have ever had to make to any organisation I have ever had to deal with. I expect considerably better from a FTSE 100 company but obviously the reason they are so big is because they are clearly paying peanuts to monkeys.

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Hi Khuz

 

We have a good Vodafone rep Lee on this site who can look into the matter for you.

 

 

We advise you to follow this method to alert them to your thread:

 

 

To get this looked into further could we please you ask you to email HERE with the details quoting the code WRT135 - CAGlink31.gif Forum in the subject line

 

 

Once sent you'll receive an automated reply with a reference number.

 

 

To ensure that it reaches Lee could you update the thread with this and He'll get back to them as soon as he can?

 

CAG.

DX SITETEAM

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  • 4 weeks later...

Hi all

 

Many thanks to Lee who has resolved the issues that were on going.

 

Apologies for the delay in updating the thread. Please update to resolved status.

 

Kind regards

 

xxxxxxxxxxxxxxx

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Could you kindly provide a summary of what resolution was reached?

 

Hi all

 

Many thanks to Lee who has resolved the issues that were on going.

 

Apologies for the delay in updating the thread. Please update to resolved status.

 

Kind regards

 

xxxxxxxxxxxxxxx

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  • 2 weeks later...
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