Jump to content

  • Tweets

  • Posts

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

Accidental Theft - Can it be disputed?

style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 3781 days.

If you need to add something to this thread then


Please click the "Report " link


at the bottom of one of the posts.


If you want to post a new story then


Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 



Recommended Posts

Hi guys



New to the forum - so please go easy on me



Anyways - Having worked in retail for many years, I know a fair bit about shoplifting. Have seen it all - mostly videos by the shop security teams - and being committed by people with my own eyes.



Anyways, a few days ago I was in the Manchester branch or T K Maxx. I was downstairs and was trying several pairs of shoes on.



Long story short - I put the wrong pair of shoes back on the rack, i.e - the ones I walked in wearing - which I also purchased in the same shop, several months earlier. I had been interrupted by a phone call and was not paying attention when I made the mistake.



I left the store and was stopped by a member of the store security who hauled me into their office and after verifying several of my details was told I would be hearing from their representatives through the post.



Now the thing is this - througout my life I have always suffered with memory problems. When I was at school, it was bought to my parents attention that I may have Dysprxia. All of my symptoms (poor hand-eye co-ordination, attention span, memory issues, retaining information) pointed to the fact that I may have this disability.



Against my better judgement, and the fact that I was too proud, I never sought to have it verified by a specialist, although several of my jobs have come to an end as a result of one of the aforementioned problems - jobs at Barclaycard and Ofsted - due to me not being able to concentrate and retain information due to my mind wandering. I have also missed appointments - leading me to being sanctioned on one occassion, again, due to my poor memory.



So, even though it was an honest mistake - is there not anyway I can appeal my case? If the shoes had been tagged for a start, surely this would have helped - if the alarm had gone off at the door, then I wouldn't have left the store, and I could have sorted it out - yet been deeply embarrased!



Any help greatly appreciated




Link to post
Share on other sites

Hi The5th


Welcome to CAG


It is a shame that your condition hasn't been documented by your doctor. There is nothing to stop you asking your doctor if he can look at your condition and write a letter based on that. To be honest you should have done that a long time ago.


You can then send the doctors letter with a covering letter to TK Maxx, Head Office. Hopefully they will view it sympathetically as a genuine mistake. If it is diagnosed by your doctor, your condition could be covered by the Equality Act 2010.


TK Maxx and HomeSense

50 Clarendon Road


WD17 1TX

Link to post
Share on other sites


As you didn't mention police involvement, I will assume they were not contacted. This seems to be standard with TKMaxx (unless the amount taken was quite high)

Their representative will be RLP who will send you ever increasing demands for payment. They will threaten all sorts including recommending their client instigate court action.

What is the worst they can do to you? Ermmm-Nothing!


They write and write and write then pass the 'debt' to a pet DCA who will send a few more begging letters then it goes quiet.


do not worry about what they claim they can do as it is just that, a claim.


Oh yes, welcome to CAG

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?

  • Create New...