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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Please help, after 10yrs am at wits end...


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Hi, so in a nutshell, I am helping my husband deal with the csa and have been for the past 10 yrs. We desperately need someone who knows about such things to advise on what to do as now they are seeking a final charging order on our home.

 

Background info: His case is clerical and started in 1997. In 1999 both he and his partner (the pwc) wrote in to ask for the case to be closed as they were back together. The csa ignored this and kept it open until 2001 charging my husband weekly maintenance and thus building arrears. According to the child support act 1991 as they were living together at the time, there would be no qualifying child and therefore no liability on my husband.

 

A new case was opened in 2006 under csa2. There are arrears but these have been generated due to maladministration. He has paid regularly until he had to go abroad to work for several years. He informed them and was told a nil assessment applied. Just over a year ago after several years of quiet from the csa they sent a demand for £20000 arrear payment. He instructed a legal csa specialist to act on his behalf as he was still living away. They proved to be not as able as they claimed. Last year he returned for good after being made redundent.

 

The csa pursued the amount of £30000 arrears even though it was already in dispute and they had contact with myself and the 'specialist'. This has progressed to the granting of a liability order and an interim charging order on our home.

 

Now in a month he has to go to a final court order hearing. But the amount is still incorrect and I know that the judge will not be able to question it on the day. I have been in touch with the enforcement at csa and they told me to write it all down to them which I am doing any way as he is contesting the action.

 

My questions are:

1. Where do I send the copy of the letter served to the csa(claimant) for the Judge to read before the court date.

2. Does he need any forms such as an n245 to put our case across.

3. As he is liable for some debt and even though there is no equity in the house. How doe he apply for conditions to be attached to the order i.e

 

a) No further legal action until our children have moved out of the home.

b) Implentation of an instalment order for over 4/5 years.

 

Thank you for reading this. And just for the record, in case it makes a difference, he is paying and has been paying for many months his weekly maintenance and an arrear payment. So he is doing all he can but they just wont stop.

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Hi , i have been having similar issues with this organisation . They will act with out fairness and certainly do not care about and issues they are causing you personally .... But , there is help , one group which exists through facebook , dont be put off by the fact that they are on facebook , this group and the admin are amazing , they have every email address of all people to inform regarding your case and a step by step guide on advice . The group is called CHILD SUPPORT AGENCY-RIP OFFS . look them up and ask the team to help you get this sorted .

All the best ,

 

Jimmy The Saint

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