Hi everyone

[ponine]

I'm new to this and am not even sure that I'm sending this to the right place. I've been thinking about taking action on bank charges for a while now and today this camels back was finally broken when a mini statement from RBS informed me that between 10th and 20th of this month they have had £104 in charges from my account, even if I were wealthy this would upset me but in my current financial situation (I'm what RBS refer to as a revolver) I'm well and truly hacked off. I look forward to taking them on though I'm a bit worried about it all. I appreciate the fact that this group exists and hope that with your help I'll get to grips with it all.

Regards Ponine.

[Michael Browne]

Welcome.

 

Before you start please have a thorough read of the FAQs (there’s a Step by Step guide here too). You should print both of these out to refer to, so as to avoid having to ask basic questions later.

 

Then look at other threads in your bank’s forum, so as you know what you can expect to happen

 

You need to spend 2 or 3 days gradually getting your head round everything. If

you find a forum/thread/post of interest, save it in your Favourites, so as you can always find it easily.

 

There’s a lot to take in, but it’s time well spent and will ensure that you succeed in your claim without problems. Remember it’s not a race, don’t rush, just follow the guidelines one step at a time

 

This is a self-help forum and you must be prepared to put in time and effort. It is your claim, your money and you cannot expect others to do all the work for you.

 

When you feel confident that you understand the process and the various stages involved, start a new thread in your bank’s forum and post your progress and any questions there and you’ll get plenty of help

 

All the info to get you started is here:

http://www.consumeractiongroup.co.uk/forum/faqs-please-read-these/

 

Good luck

 

Finally please heed the words of warning here and make sure it doesn’t happen to you:

http://www.consumeractiongroup.co.uk/forum/abbey-bank/announcement-center-bankfodder-very-sick.html