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    • Have we seen your court bundle?   If we haven't then it's probably an idea to post it up here especially the index page and the witness statement so we can see if there is anything which might need adding or changing 
    • "Care to briefly tell someone who isn't tech savvy - i.e. me! - how you did this?" Its pretty simple although not obvious. You open the google maps app > click your profile picture > Click Timeline from the list > click today > choose the date you want to see the timeline from. Then you'll see your timeline for that day. Often, places you have visited will have a question mark beside them where google wants you confirm you have actually visited. You either click 'yes' if you have, or you click 'edit' to enter the actual place you visited. Sometimes, you'll see 'Missing visit' This probably happens if your internet connection has dropped out at that time. You simply click 'Add visit' and enter the place. The internet on my crappy phone often loses connection so I have to do that alot.   OK dx, understood mate. 
    • I have now been given a court date vs Evri, 4th Sept 2024. I have completed my court bundle, when am I expected to send copies to the court and Evri and should it be in hard copy or electronic? The Notice of Allocation states that no later than 7 days before the directions hearing both parties must send to the other party their final offers to settle. Does this mean I will have to tell Evri what I'm willing to settle? Rgds, J
    • Ok how about this to the CEO? I know it sounds super desperate but lets call a spade a spade here, I am super desperate: Dear Sir, On 29th November 2023 I took out a loan of £5000 with you. Unfortunately very early into 2024 I found myself in financial difficulty (unexpected bills and two episodes of sickness and the tax office getting my tax code wrong resulting in less pay for two months) and I contacted you (MCB) on 13th February 2024 asking if there was any way I could extend the length of my loan to 36 months. I fully explained why I was requesting this and asked for your help. I did not receive a reply to that email so I again contacted you on 7th March 2024 to advise you of a change in my circumstances which resulted in me having to take out a DMP and asking you to confirm that the direct debit had been cancelled. You would have also received confirmation of this DMP from StepChange but you did not acknowledge receipt of my email. I have only managed to make one payment from my loan but did try and contact MCB to discuss extending my loan, help etc.  I have now therefore fallen behind on several of my debts, yours included, and as a result you have lodged a Cifas marker against my name for "evasion of payment", which has resulted in me having to change banks, which has been an extremely difficult process because of the Cifas marker. I do not feel you have been fair or given me the opportunity to fully explain my situation to you before you lodged the marker against my name. I appreciate it is a business and you have acted accordingly, but I did try to make contact to arrange alternative arrangements and at no point, not even to this day, did I ever intend to not repay my loan. I cannot stress to you enough how much this has affected my mental health. I am having trouble sleeping and my existing health condition has been exacerbated by all of this. What I would like you to do is to please, please remove the Cifas marker and let me make arrangements to pay the loan back through a DMP.  Please sir, I am begging for your help here. I am not a dishonest person and I have never been in a situation like this before. I am desperately trying to make things right but this marker is killing me. Please can you help me? I look forward to hearing from you. Yours faithfully,
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Claiming on a closed account


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Being a laydee, I use "fob off", lol.

My 'umble apologies, Emma !! As you'll have "been told" - there are worse versions of the term than mine, too !! :o

 

BTW - I like your little dig about their "green" front. I believe that's where the abbreviative word "bumf" comes from (often mis-spelt "Bumph" or even "Gumph"). I expect the Guvnor, BankFodder - BF - will confirm this. I haven't checked Wikipedia - must do.

 

Anyway, what's a laydee doin' up at this time of night ?

 

...and before you ask - I ain't no gennl'man, either !!! :D

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Until everyone is in bed there isn't a hope in hell of me getting anywhere near the computer. Add in a touch of insomnia... and the fact taking on the banks is the most fun I've had in years, and there's the reason for my nocturnal habits!

Nationwide-A&L-Halifax 1-Student Loans Company-NatWest-Virgin Media-Link-Capital One ALL WON!

Thames Credit -statute barred sent 13/11/08

BCW- prove debt letter- 14/08/08

Apex- CCA 14/08/08

Redcats UK- SAR 14/04/09

Call Serve- CCA 14/08/08

Littlewoods- no CCA letter 03/09/08- Lowells now

Wescot- CCA 19/9/08

Capital One/Debitas- now with Lowells

 

Any opinions are without prejudice & without liability. All information has been obtained from this site. If you are unsure, please seek professional advice. .

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Until everyone is in bed there isn't a hope in hell of me getting anywhere near the computer. Add in a touch of insomnia... and the fact taking on the banks is the most fun I've had in years, and there's the reason for my nocturnal habits!

LOL - you & me both, Emma !!! :o

 

Same street corner tonite, then ? :D

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OK my LBA went in the post this morning, how ling do i need to leave it before i hear anything?

 

More importantly WILL i hear anything?

John

 

RBS S.A.R - (Subject Access Request) delivered - 23rd Oct 06

RBS Acknowledgement Received - 1st Nov 06

RBS Statements Received - 4th Nov 06

Prelim Letter Delivered - 22nd Jan 07

Full Refund offered on 31 Jan 07

Nationwide S.A.R - (Subject Access Request) delivered - 23rd Oct 06

Nationwide Acknowledgement Received - 26th Oct 06

Nationwide Statements Received - 3rd Nov 06

Prelim Letter delivered - 14th Nov 06

LBA Sent - a while back

Court Claim submitted and acknowledged - 27 Jan 07

Full refund offered 07 Feb 07

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OK my LBA went in the post this morning, how ling do i need to leave it before i hear anything?

 

More importantly WILL i hear anything?

 

Only the recipient can answer those questions, BL. My guess is:-

 

Answer a: until the twelfth of Never

 

Answer b: I doubt it

 

However, you need to give them 14 days (plus a bit) before YOU do anything. You then file the claim, unless, of course, they actually pay up fully !

 

We can dream, though !!

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  • 3 weeks later...

In response to my LBA, i got a letter back during the week and it said

 

"I regret that you did not receive the correspondance that was originally sent to you. I have enclosed a copy of the letter we sent regarding the above account"

 

Should i send another LBA again to Mrs Mazzotta as there seems to be soe confusion going on here, or is it a stalling tactic?

John

 

RBS S.A.R - (Subject Access Request) delivered - 23rd Oct 06

RBS Acknowledgement Received - 1st Nov 06

RBS Statements Received - 4th Nov 06

Prelim Letter Delivered - 22nd Jan 07

Full Refund offered on 31 Jan 07

Nationwide S.A.R - (Subject Access Request) delivered - 23rd Oct 06

Nationwide Acknowledgement Received - 26th Oct 06

Nationwide Statements Received - 3rd Nov 06

Prelim Letter delivered - 14th Nov 06

LBA Sent - a while back

Court Claim submitted and acknowledged - 27 Jan 07

Full refund offered 07 Feb 07

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What did it say in this letter? Did they offer you a full settlement? If not, your LBA stands and then you file a claim.

It said exactly what i quoted. this is where i'm getting confused, are they stalling or have they just not seen my original letter of asking for it back

John

 

RBS S.A.R - (Subject Access Request) delivered - 23rd Oct 06

RBS Acknowledgement Received - 1st Nov 06

RBS Statements Received - 4th Nov 06

Prelim Letter Delivered - 22nd Jan 07

Full Refund offered on 31 Jan 07

Nationwide S.A.R - (Subject Access Request) delivered - 23rd Oct 06

Nationwide Acknowledgement Received - 26th Oct 06

Nationwide Statements Received - 3rd Nov 06

Prelim Letter delivered - 14th Nov 06

LBA Sent - a while back

Court Claim submitted and acknowledged - 27 Jan 07

Full refund offered 07 Feb 07

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Guest Mumofthreeboys

I meant the letter that they enclosed with that one, the one you didn't receive, which they say caused you to send them the LBA!

 

If it's anything other than a full settlement offer, just carry on, they are stalling.

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I meant the letter that they enclosed with that one, the one you didn't receive, which they say caused you to send them the LBA!

 

If it's anything other than a full settlement offer, just carry on, they are stalling.

the one that they say i didn't receive, I DID receive. so I should just press on with the next stage.

John

 

RBS S.A.R - (Subject Access Request) delivered - 23rd Oct 06

RBS Acknowledgement Received - 1st Nov 06

RBS Statements Received - 4th Nov 06

Prelim Letter Delivered - 22nd Jan 07

Full Refund offered on 31 Jan 07

Nationwide S.A.R - (Subject Access Request) delivered - 23rd Oct 06

Nationwide Acknowledgement Received - 26th Oct 06

Nationwide Statements Received - 3rd Nov 06

Prelim Letter delivered - 14th Nov 06

LBA Sent - a while back

Court Claim submitted and acknowledged - 27 Jan 07

Full refund offered 07 Feb 07

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"I regret that you did not receive the correspondance that was originally sent to you. I have enclosed a copy of the letter we sent regarding the above account"

quote]

 

Big Lad, we need to know what it said in THEIR letter !!

 

If it acknowledges receipt of your prelim, then go ahead as Mum says. Otherwise, if you did not send your prelim by recorded delivery, you might do better to send another LBA (by recorded). This first LBA will then act as your prelim.

 

:-x:D

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Ok i think i need to clear up the confusion.

 

I sent my prelim letter off enclosing a copy of my spreadsheet asking for the money back. I got a letter back (post #22) saying they weren't going to refund me.

 

I then sent my LBA with spreadsheet again and from this i got a letter back (post #31) saying they never received my initial correspondance - my LBA i presume - along with a second copy of the letter i typed up in post #22.

 

My LBA was sent recorded delivery...

 

Hopefully that clears things up :D:confused:

John

 

RBS S.A.R - (Subject Access Request) delivered - 23rd Oct 06

RBS Acknowledgement Received - 1st Nov 06

RBS Statements Received - 4th Nov 06

Prelim Letter Delivered - 22nd Jan 07

Full Refund offered on 31 Jan 07

Nationwide S.A.R - (Subject Access Request) delivered - 23rd Oct 06

Nationwide Acknowledgement Received - 26th Oct 06

Nationwide Statements Received - 3rd Nov 06

Prelim Letter delivered - 14th Nov 06

LBA Sent - a while back

Court Claim submitted and acknowledged - 27 Jan 07

Full refund offered 07 Feb 07

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Ok i think i need to clear up the confusion.

 

I sent my prelim letter off enclosing a copy of my spreadsheet asking for the money back. I got a letter back (post #22) saying they weren't going to refund me.

 

I then sent my LBA with spreadsheet again and from this i got a letter back (post #31) saying they never received my initial correspondance - my LBA i presume - along with a second copy of the letter i typed up in post #22.

 

My LBA was sent recorded delivery...

 

Hopefully that clears things up :D:confused:

 

Almost. I take it you mean your prelim in red above, not your LBA.

 

But, yes, as Mum says. Ignore it and carry on regardless.

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So whats next after the LBA, i thought they'd have refunded me by now. Or is this generally not the case?

John

 

RBS S.A.R - (Subject Access Request) delivered - 23rd Oct 06

RBS Acknowledgement Received - 1st Nov 06

RBS Statements Received - 4th Nov 06

Prelim Letter Delivered - 22nd Jan 07

Full Refund offered on 31 Jan 07

Nationwide S.A.R - (Subject Access Request) delivered - 23rd Oct 06

Nationwide Acknowledgement Received - 26th Oct 06

Nationwide Statements Received - 3rd Nov 06

Prelim Letter delivered - 14th Nov 06

LBA Sent - a while back

Court Claim submitted and acknowledged - 27 Jan 07

Full refund offered 07 Feb 07

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You probably will have to file with Moneyclaim. That is the next stage to make them realise you are seriuos about your claim. They usually acknowledge the claim, then maybe file a defence before they pay out.

Frustrating i know. Most banks are going down this route.

 

Uk. .

WARNING TO ALL

Please be aware of acting on advice given by PM .Anyone can make mistakes and if advice is given on the main forum people can see it to correct it ,if given privately then no one can see it to correct it. Please also be aware of giving your personal details to strangers

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  • 3 weeks later...

Can i address any future correspondance to the point of contact on the bottom of my Nationwide letters, or is it better to address it to the section they work for?

 

I'm assuming that Miss X in this case would be the best person to reply to directly as they are dealing with my account.

John

 

RBS S.A.R - (Subject Access Request) delivered - 23rd Oct 06

RBS Acknowledgement Received - 1st Nov 06

RBS Statements Received - 4th Nov 06

Prelim Letter Delivered - 22nd Jan 07

Full Refund offered on 31 Jan 07

Nationwide S.A.R - (Subject Access Request) delivered - 23rd Oct 06

Nationwide Acknowledgement Received - 26th Oct 06

Nationwide Statements Received - 3rd Nov 06

Prelim Letter delivered - 14th Nov 06

LBA Sent - a while back

Court Claim submitted and acknowledged - 27 Jan 07

Full refund offered 07 Feb 07

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  • 2 weeks later...

Ok i sent a second LBA letter two weeks ago as i think there might have been some confusion between myself and Nationwide and it was just to satisfy my mind

 

anyway, i'm going to start a small claims procedure against them as its been over two weeks again.

 

I take www.moneyclaim.gov.uk is the best option to take?

 

Wish me luck :confused:

John

 

RBS S.A.R - (Subject Access Request) delivered - 23rd Oct 06

RBS Acknowledgement Received - 1st Nov 06

RBS Statements Received - 4th Nov 06

Prelim Letter Delivered - 22nd Jan 07

Full Refund offered on 31 Jan 07

Nationwide S.A.R - (Subject Access Request) delivered - 23rd Oct 06

Nationwide Acknowledgement Received - 26th Oct 06

Nationwide Statements Received - 3rd Nov 06

Prelim Letter delivered - 14th Nov 06

LBA Sent - a while back

Court Claim submitted and acknowledged - 27 Jan 07

Full refund offered 07 Feb 07

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Can anyone explain to me briefly what the process is for the MCOL?

 

What i'm getting confused about is the process. after i've filled in the details fo the claim, does the MCOL site send the letter on my behalf to Nationwide in which case how do i send my spreadsheet or do i print it off and send my spreadsheet myself.

 

If it is me that sends it, i take it i'll be sending it to the address below

 

Charles Bacon

Solicitor

Legal Compliance (Corporate Affairs)

Nationwide Building Society

Nationwide House

Pipers Way

Swindon

SN38 1FN

 

Any help is appreciated :confused:

 

Thank you

John

 

RBS S.A.R - (Subject Access Request) delivered - 23rd Oct 06

RBS Acknowledgement Received - 1st Nov 06

RBS Statements Received - 4th Nov 06

Prelim Letter Delivered - 22nd Jan 07

Full Refund offered on 31 Jan 07

Nationwide S.A.R - (Subject Access Request) delivered - 23rd Oct 06

Nationwide Acknowledgement Received - 26th Oct 06

Nationwide Statements Received - 3rd Nov 06

Prelim Letter delivered - 14th Nov 06

LBA Sent - a while back

Court Claim submitted and acknowledged - 27 Jan 07

Full refund offered 07 Feb 07

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Can anyone provide advice on this as i'm eager to get the claim process started.

 

Thanks

John

 

RBS S.A.R - (Subject Access Request) delivered - 23rd Oct 06

RBS Acknowledgement Received - 1st Nov 06

RBS Statements Received - 4th Nov 06

Prelim Letter Delivered - 22nd Jan 07

Full Refund offered on 31 Jan 07

Nationwide S.A.R - (Subject Access Request) delivered - 23rd Oct 06

Nationwide Acknowledgement Received - 26th Oct 06

Nationwide Statements Received - 3rd Nov 06

Prelim Letter delivered - 14th Nov 06

LBA Sent - a while back

Court Claim submitted and acknowledged - 27 Jan 07

Full refund offered 07 Feb 07

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This response is only what I have read and understand. As yet I have yet to start my claim so wait for someone to confirm please.

 

As I am aware the courts issue claim to bank for them to acknolwedge. If they decide to defend then you then complete an allocation questionaire sent by the courts. You will then include your spreadsheet which you send to bank and court and keep copy for yourself.

Knowledge is Power

Go get em!

Have I been of any help to you? if so please click my scales to the left to enhance my reputation. Thank you. If not PM me.

 

Nationwide - won claim 

Advice & opinions of mahharg are offered informally, without prejudice & without liability. Use your own judgment. Seek advice of a qualified insured professional if you have any doubts.

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I'm afraid I do not use MCOL, so I cannot speak from experience, but provided you have sent in your prelim and LBA letters first, then you claim through MCOL. There is no need to do any more until you hear from them, in the same way that you would no longer deal with the bank directly after you had submitted a claim to the County Court. There is, I believe, online help from MCOL, so I'd suggest having a look in there.

 

HTH

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This response is only what I have read and understand. As yet I have yet to start my claim so wait for someone to confirm please.

 

As I am aware the courts issue claim to bank for them to acknolwedge. If they decide to defend then you then complete an allocation questionaire sent by the courts. You will then include your spreadsheet which you send to bank and court and keep copy for yourself.

 

I'm afraid I do not use MCOL, so I cannot speak from experience, but provided you have sent in your prelim and LBA letters first, then you claim through MCOL. There is no need to do any more until you hear from them, in the same way that you would no longer deal with the bank directly after you had submitted a claim to the County Court. There is, I believe, online help from MCOL, so I'd suggest having a look in there.

 

HTH

Many thanks for the replies guys. Just gives me some piece of mind as i was unsure of the MCOL process after i submit a claim.

 

I will dig through a few other threads first and find out what exactly the process is

John

 

RBS S.A.R - (Subject Access Request) delivered - 23rd Oct 06

RBS Acknowledgement Received - 1st Nov 06

RBS Statements Received - 4th Nov 06

Prelim Letter Delivered - 22nd Jan 07

Full Refund offered on 31 Jan 07

Nationwide S.A.R - (Subject Access Request) delivered - 23rd Oct 06

Nationwide Acknowledgement Received - 26th Oct 06

Nationwide Statements Received - 3rd Nov 06

Prelim Letter delivered - 14th Nov 06

LBA Sent - a while back

Court Claim submitted and acknowledged - 27 Jan 07

Full refund offered 07 Feb 07

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Ok i've submitted a claim through MCOL and waiting for my 'claim pack' to come through the post.

 

In the meantime i take it i need to prepare a letter and a copy of my charges ready to submit to Nationwide? Is this the case?

 

Still getting a little confused over this :confused:

John

 

RBS S.A.R - (Subject Access Request) delivered - 23rd Oct 06

RBS Acknowledgement Received - 1st Nov 06

RBS Statements Received - 4th Nov 06

Prelim Letter Delivered - 22nd Jan 07

Full Refund offered on 31 Jan 07

Nationwide S.A.R - (Subject Access Request) delivered - 23rd Oct 06

Nationwide Acknowledgement Received - 26th Oct 06

Nationwide Statements Received - 3rd Nov 06

Prelim Letter delivered - 14th Nov 06

LBA Sent - a while back

Court Claim submitted and acknowledged - 27 Jan 07

Full refund offered 07 Feb 07

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