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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Here’s what’s wrong with the debt purchase industry


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Unfortunately DD simple is not what the financial sector does :)

 

Simple would be making lending affordable for all rather than 20%+ pa on CC's. Few people deliberately set out to defraud banks, they get into difficulty and need help, the banks dont want to know and then wonder why folk kick up a fuss about ensuring everything is legal.

Advice & opinions given by spartathisis are personal, are not endorsed by Consumer Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.:)

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If the bank can afford to sell the debt on at 4%, why not allow the debtor to pay off 10% and write off the rest in the same way? Of course, with the banks having 'interest' in the debt buying companies they aren't losing out as much as they like you and the taxman to think, are they?

 

OMWO

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I had a CCJ on a 6K CC debt which they wanted to put a CO on. I offered around 60% to settle which was turned down almost without consideration (I don't believe the solicitors even passed the offer to their client) and within a month the debt with CO attached was sold on - almost certainly for less than 60%, probably less than 10%. On top of that, the new owner wants 8% interest on the CO. And we thought payday loans were a racket! :-x

 

OMWO

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If a DCA buys a debt at 4% of its value, presumably it values it as 100% of its value in its accounts as an asset.

 

If it then decides that it can't collect, presumably it writes the whole amount off to tax and then sells the debt to another DCA for about what it paid for it?

 

On that basis, with co-operating DCAs, they could sell to each other with the tax-payer picking up the costs and the DCA making loads of money

 

Have I misunderstood the position?

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Hi, I hope you don't mind if I add my experience on Debt collectors. I have been through at least 9 debt collectors, all of them mentioned on this site. All of them spouting the same boring "threats"? I have always stood by the motto, "If the original creditor didn't take you to court, why not?"

I found out @ 4 years ago when I was a bit fed up and I thought I would give the latest debt collector a bit of a runaround, I asked for a copy of the original credit agreement, OR a facsimile of the agreement the company would have used at the time of the credit agreement. They replied they didn't have one, I then asked for statements substantiating the amount they were demanding from me, they replied they didn't have any, I'm not joking I have the letters. So from then on I was contacted by at least 6 companies, I always ignore them, I read the boring bits and as usual the words " MAY proceed with court action" MAY have doorstep agents call on me" MAY be passed onto solicitors" and so on and so forth.

So if the original creditor and the subsequent debt chasers did't take me to court, Why Not"?

The law did change a few years ago and a copy of the original credit agreement was not essential to a court summons, BUT the court does insist on a facsimile of the agreement used @ the time of the original agreement or statements supporting the amount asked for.

Think about it ,the people taking you to court have the onus of proving the amount. Otherwise anybody can take anybody to court saying they owe you money.

Apologies if I am parroting the good advice on this site.Its what I tell people finding themselves in the same predicament, I am not a solicitor and can only pass on info from my own experience.

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If a DCA buys a debt at 4% of its value, presumably it values it as 100% of its value in its accounts as an asset.

 

If it then decides that it can't collect, presumably it writes the whole amount off to tax and then sells the debt to another DCA for about what it paid for it?

 

On that basis, with co-operating DCAs, they could sell to each other with the tax-payer picking up the costs and the DCA making loads of money

 

Have I misunderstood the position?

 

Yes you have!

 

Bad debt relief is not applicable on these 'transactions', it not as simplified as you think.

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

Please Consider making a donation to keep this site running!

Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

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Please note:

 

  • I am employed in the IT sector of a high street retail chain but am not posting in any official capacity,so therefore any comments,suggestions or opinions are expressly personal ones and should not be viewed as an endorsement or with agreement of any company.
  • i am not legal trained in any form.
  • I have many experiences in life and do often use these in my posts

if ive been helpful kick my scales, if ive been unhelpful kick the scales of the person more helpful :eek:

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  • 3 weeks later...

The is a little known or used section of the OFT Guidance 3 .23 in unfair/misleading business parcatice.

 

Sale of statute barred debts, (it is misleading/unfair)' the seller not informing the prospective purchase (of debt) of the status of the debt'.

I use this a 'tag' on statute barred letters, particularly with DCAs which are known to flog off quickly any accounts that have been challenged.

  • Confused 1

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

Please Consider making a donation to keep this site running!

Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

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The is a little known or used section of the OFT Guidance 3 .23 in unfair/misleading business parcatice.

 

Sale of statute barred debts, (it is misleading/unfair)' the seller not informing the prospective purchase (of debt) of the status of the debt'.

I use this a 'tag' on statute barred letters, particularly with DCAs which are known to flog off quickly any accounts that have been challenged.

 

Interesting when their own industry club suggests they mark debts as statute barred when they are made aware in order to prevent these being passed round and round..

 

Stat barred debt[1].pdf

 

 

 

However, if your debtor has stated that they will not be paying a debt because it is statute

barred, these accounts should be closed and your records updated appropriately. This will reduce the

number of accounts that could be placed back out for collection or sale, which in turn could lead to complaint and create further issues for the industry in this area.

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Dealing with Customer Service Departments? - read the CAG Guide first

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1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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