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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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suddenly unemployed


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I find myself suddenly unemployed with no income. (Obviously will try to claim some benefit asap but that will not be for a few weeks). I have several credit card debts which are quickly going to become impossible to pay (ie immediately if I want to eat this month)

 

I plan to write to my creditors as per other posters here and offer to pay small amount per month in exchange for freeze on fees/interest while I'm in this situation.

 

However I'm not sure precisely what to write, or to who to write. Do you have to address these things to a particular part of the company or just to the general company address? (I know I have to use registered post.)

 

Should I instantly cancel the direct debits? I presume so, as I cannot afford for them to take out hundreds of pounds at this time.

 

Many thanks

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Hi, sorry to hear this.

If you look in the library (up top under banks and credit) you will find template letters there. In the immediate I would ring them all then refer to your phone call referencing date and time in your first letter. Reduce them all to £1. Do it asap. You should also send the 'do not telephone' letter.

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Cancel all direct debits except priority ones as soon as possible otherwise you may incur numerous charges. Also inform your bank not to reinstate any of those DDs without your permission.

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Okay that's a good start, thanks! I have cancelled the direct debits and instructed the bank (through secure online banking comms, is this sufficient?) not to re-instate direct debits.

 

Tbh I don't really want to have to explain to the bank what's going on. If I can get my creditors to give me some breathing space then I should be able to work things out. but the last thing I need is my overdraft cancelled..

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You really should ring your creditors and advise them what is happening, what you have done and request a freezing of interest and charges - otherwise you will incur charges with returned DD payments etc unnecessarily. At this point it's fine to ring them. Then you should follow up with a letter outlining what you have said and what they have agreed to do that you should send recorded. You can confirm the address to write to when you talk to them. You can put the 'in writing only' instruction into this letter as well.

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Okay that's a good start, thanks! I have cancelled the direct debits and instructed the bank (through secure online banking comms, is this sufficient?) not to re-instate direct debits.

 

Tbh I don't really want to have to explain to the bank what's going on. If I can get my creditors to give me some breathing space then I should be able to work things out. but the last thing I need is my overdraft cancelled..

 

Check regularly to make sure that DD's are not reinstated by creditors.

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Yes, phone them first,cagmee then follow up immediately with the letter (recorded delivery,of course. make a copy too, for your own records) I'll post up my letter that I wrote to cap1 (my bank of Scotland letter was identical) if you like.

 

Cap1 were actually fine with me as I've outlined on my original thread about it - it was BOS who began to get shirty and did the dirty on me with Moorcroft :razz:

 

Cancel everything on the cards - they'll inform you to do this anyway when they accept a token monthly payment. Read up on people's experiences on here. It's important no to panic and become despondent and anxious - it doesn't get you anywhere and is, in fact,pointless.I worried myself sick about this before I joined here only to realise quickly I was stupid to do so. IMO now, the CC companies are resigned to probably losing you if you are unemployed (or with no assets) and will sooner or later toss your debt to some dodgy DCA for ha'pennies

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